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Lisa Hook, who (according to Sunrocket employees) played a major role in the VoIP company's 2007 implosion, has found new employment. Hook has been named president and chief operating officer of Neustar, a provider of clearinghouse and directory services to the telecom and Internet industry.

According to SEC filings, Hook will have a base salary of $435,000. From the company's press release:
"Lisa is the ideal leader," said Jeff Ganek, chairman and chief executive officer at NeuStar. "She's a growth specialist. She brings to NeuStar rich experience in advanced IP services, and her experience in voice and wireless telecommunications is rich.
Said "ideal leader" and "growth specialist" angered a great many SunRocket VoIP users by abandoning ship without telling her own customers that the company was going out of business. Customers found out a week later when liquidators finally sent out an e-mail telling them to find a new provider.

Before her stint at SunRocket, Hook was responsible for migrating AOL dial-up customers to broadband, a project that also didn't go so well.

68 comments


story category Sunrocket Sues Vonage
Were customer lists obtained illegally?
(old news - 11:43AM Friday Aug 24 2007)
It’s been more than a month since SunRocket went belly up, but apparently the company is still alive enough to file lawsuits. Earlier this month, we reported that it appeared that SunRocket’s liquidator sold the company’s customer list to Vonage. Vonage says they bought the list legally. However, SunRocket claims that Vonage tried unsuccessfully to purchase the list from them, and then obtained it illegally from the liquidator. SunRocket is seeking an injunction -- and cash, of course.

30 comments


The hits keep on coming for "preferred SunRocket replacement service" TeleBlend, a VoIP operator created by USA Telephone with the sole purpose of gobbling up former SunRocket customers. Posts in our SunRocket/TeleBlend forum indicate that the service was down again today for many customers. Apparently, customers were supposed to have been e-mailed a "stability update" today.

Last week TeleBlend blamed system-wide outages on Global Crossing, but then retracted the accusation after they discovered the problem was on their own network.

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