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News tagged: Insight Communications


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by Karl Bode 11:40AM Friday Feb 15 2013
Back in 2011 the FCC began collecting real-world user broadband data from customized routers, then issuing reports on which ISPs were failing to deliver advertised speeds. It's one of the few FCC policies in recent years that has truly paid dividends for consumers. The first report "named and shamed" several larger ISPs like Cablevision for offering horrible peak performance, offering less than 50% of advertised sustained speeds at peak hours. The tactic did wonders -- by the second report Cablevision had boosted that performance to 128%.

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Today the FCC released their third annual report naming and shaming ISPs whose peak bandwidth performance isn't up to snuff. According to the latest FCC data, just four ISPs tracked by the agency managed to deliver faster than advertised speeds during peak hours: ViaSat (137%) Verizon FiOS (118%), Cablevision (115%), and Comcast (103%).

As three of these companies attest, the FCC's practice of naming and shaming works -- if there's regional competition. Verizon FiOS and Cablevision in particular have spent the last few years trying to one up one another in terms of offering speeds faster than what is advertised on promotional materials.
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by Karl Bode 08:46AM Thursday Feb 02 2012
The FCC has officially signed off on Time Warner Cable's planned acquisition of Insight Communications, after the FTC approved the deal last fall. The deal gives Time Warner Cable an additional 750,000 broadband, voice and TV customers in Indiana, Kentucky and Ohio.
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17 comments


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by Karl Bode 09:12AM Wednesday Sep 21 2011
The FTC has officially signed off on Time Warner Cable's planned acquisition of Insight Communications. Most of the companies interested in acquiring Insight Communications had dropped out of the bidding process, turned off by Insight owner Carlyle Group's steep $4 billion price tag.
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by Karl Bode 04:48PM Friday Sep 02 2011
For several years now PC Magazine has been conducting a somewhat controversial ranking of broadband ISPs by speed, using the PC Magazine Surfspeed application. Criticism over the years has grown about the magazine's methodology, and their decision to rank ISPs based on browsing speed in the age of 100 Mbps connections and Internet video.
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by Karl Bode 08:44AM Thursday Aug 18 2011
Speaking about yesterday's three-billion-dollar deal to acquire Insight Communications, Time Warner Cable CEO Clenn Britt informed the Wall Street Journal that "clearly the relative importance of the video business has declined over time. "I think broadband clearly is becoming the anchor service," says the CEO, who was at the heart of Time Warner Cable's failed effort to impose caps as low as 5GB and per byte overages as high as $5 per gigabyte. Meanwhile Insight Communications customers are wondering what kind of changes they'll ultimately face -- changes that could include losing access to content like the NFL network. However, these 750,000 customers may also face Time Warner Cable's whims when it comes to trying to impose metered billing, something Britt clearly hasn't lost his desire for.

11 comments


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by lilhurricane 08:25AM Monday Aug 15 2011
Last week we noted that most of the companies interested in acquiring Insight Communications had dropped out of the running, turned off by Insight owner Carlyle Group's steep $4 billion price tag. Waiting paid off for Time Warner Cable, who was among the first to balk at the price -- but has now acquired Insight for the reduced price of $3 billion.
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by Karl Bode 12:29PM Thursday Aug 11 2011
Last week Berkeley researchers and the EFF announced that ten ISPs were covertly intercepting and sometimes redirecting user search results for additional profit. This week saw a new lawsuit against hardware vendor Paxfire and RCN, with Paxfire denying that they've done anything wrong.
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by Karl Bode 08:59AM Monday Aug 08 2011
After offloading a large number of Midwest markets to Comcast just a few years ago, Insight Communications (see our customer reviews) owners The Carlyle Group again began shopping the cable company around to potential suitors earlier this year. The company, which offers broadband, voice and TV service to roughly 750,000 customers across Illinois, Indiana, Kentucky and Ohio, had originally hoped to get somewhere between $3.5 and $4 billion. That number was too high for Time Warner Cable, Suddenlink Communications, and Charter -- all of whom dropped out in the early running. That left Mediacom Communications, Cablevision Systems and WideOpenWest as the only suitors, but they too have now either dropped out of the running or not bid. Carlyle will likely now be forced to lower the minimum $3.5 billion asking price.

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by Karl Bode 08:54AM Wednesday Mar 23 2011
After offloading a large number of Midwest markets to Comcast just a few years ago, Insight Communications (see our customer reviews) is again shopping itself around to potential suitors. Anonymous sources tell Reuters that Insight's owners, The Carlyle Group, have put the company on the auction block, and are hoping to get somewhere between $3.5 and $4 billion. The company offers broadband, VoIP and TV services to roughly 750,000 customers across Illinois, Indiana, Kentucky and Ohio. "We have been the subject of those rumors since I can remember," an Insight spokeswoman says to Reuters, neither confirming or denying the report. "Our goal is to stay focused on building our company and proving all of its products, as well as its customer service."

28 comments


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by Karl Bode 08:57AM Monday Mar 21 2011
If you think you can write something of interest for our readers then we'd like to talk. We have budgeted $50,000 this year to encourage unique articles that we will then highlight on the home page.
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by Karl Bode 10:20AM Tuesday Oct 26 2010
Insight Communications has been hinting at launching faster (as in 50 Mbps) DOCSIS 3.0 service since last fall, though they've spent much of this year upgrading video customers to digital technology and the faster speeds are a no show one year later. Posting to the company's blog, Insight CEO Michael Willner says the company is launching 50 Mbps downstream 5 Mbps upstream service in Evansville/Henderson and Bowling Green, Kentucky before the end of the year -- though he hasn't announced what the price will be. Live elsewhere and wondering when you'll see 50 Mbps from Insight? "The best answer I can give you today is that you'll be hearing from us in just a few short weeks that we'll be rolling this service out in other districts," says Willner, who'll occasionally pop up to help customers in our Insight Communications Forum.

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by Karl Bode 02:09PM Friday Apr 23 2010
Last fall Insight Communications announced they'd be launching a new 30 Mbps speed tier based on the DOCSIS 2.0 standard -- which certainly tides over many subscribers' need for speed -- but the company didn't give a specific update on when they'd be getting around to making the leap to DOCSIS 3.0. Insight Communications CEO Michael Willner got a little more specific in a blog post this week -- highlighting how the company would be targeting Lexington, Kentucky as the first market of many to be going all digital, which will lead the way to faster speeds and more HD channels.
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by Karl Bode 09:19AM Friday Apr 02 2010
According to an announcement (pdf) by Insight Communications, an investor group led by Crestview Partners and MidOcean Partners has acquired a 42% equity interest in Insight. Crestview and MidOcean have partnered previously in the broadband sector -- acquiring Puerto Rican provider OneLink Communications back in 2005 (to please investors, OneLink imposes caps of 40 GB a month with overages every additional 10 GB). According to a blog post from Insight Communications CEO and Broadband Reports reader Michael Wilner, "nothing about this will change any of the company's operations." "Insight's current management structure will remain the same and there will be no impact on customers, employees or day-to-day operations and, since it's business as usual, I will continue to write my blog," says Wilner.

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by Karl Bode 03:13PM Tuesday Oct 13 2009
A few weeks ago, Insight Communications began teasing users about a slew of upcoming changes, launching a new ad campaign in the process. On Monday Insight CEO Michael Willner posted a blog entry announcing how the company was going all digital and launching some new HD channels in a number of markets.
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by Karl Bode 09:38AM Wednesday Feb 04 2009
Insight Communications CEO Michael Willner has stopped by our forums to discuss how the cable company is still dealing with the aftermath of the terrible ice storms that recently rocked the south. In Kentucky, many utility poles snapped like twigs, though Willner says "our plant worked miraculously well under very extreme circumstances," and notes that their crews have been working twenty-four hours a day to get things resolved. As of Monday morning, Willner blogged that 10% of modems remained offline in Louisville, 5% in Evansville, and 3% in Lexington -- with Northern Kentucky, Columbus and Bowling Green all back to normal operations.

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by Karl Bode 08:58AM Tuesday Nov 11 2008
According to the Lexington Herald Reader, Insight Communications is testing a 100Mbps cable broadband service, but is not specifying when they might bring the technology to a broader audience. The article is painfully vague, so we're checking with Insight as to the real scope of their DOCSIS 3.0 testing. In other Insight news, customers in our Insight forum indicate that the carrier is preparing to revamp their high definition channel lineup in December, and has launched a new Insight Digital 4.0 website aimed with highlighting their new channels.

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by Karl Bode 11:23AM Thursday May 08 2008
Cynthia Brumfield at IP Democracy e-mailed me this morning to note that Insight Communications CEO Michael Willner has started blogging, and one of his first posts discusses how he scouts Broadband Reports before he reads the NY Times. Willner has long been very active in our forums, particularly during the company's recent unwinding of a partnership with Comcast, which resulted in the transfer of thousands of customers.
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by Karl Bode 03:11PM Wednesday Mar 05 2008
Insight Communications in January transferred half of their customer base to Comcast after the two companies unwound a longstanding partnership. Many of those customers are now being welcomed to the Comcast family in the form of 6% cable TV rate hikes.
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by Karl Bode 12:18PM Friday Feb 08 2008
We first reported that Insight Communications started offering 20Mbps/1.5Mbps cable broadband service in limited markets last November. Today the company issued a press release stating that the speedier tier was being expanded across their entire Kentucky and Indiana footprint.
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by KathrynV 12:05PM Saturday Feb 02 2008
Comcast recently took control of Midwest networks owned by Insight. Comcast planned for the transition to be gradual on the customer’s end.
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