Comcast this week announced
free text messaging and a voicemail-to-text transcription service for their Xfinity Internet Voice customers nationwide. The service, which our forum users noted was trial launched in several markets last year, allows users to use the Xfinity Mobile app to send and receive text messages for free using their home phone number. The transcription service allows users to receive an e-mailed transcription of a voicemail message, and/or an e-mailed file attachment of the audio voicemail. Comcast, the nation's third largest phone company, is looking to add functionality to their voice product as VoIP growth slows. As we noted last week
, cable voice service may start to see losses as customers look for ways to save money under the weight of bi-annual TV price increases.
Comcast continues to make changes across the nation to its phone service, switching customer from their Digital Telephone program to their Digital Voice
system. Last week customers in Michigan
were discussing the changeover and this week it’s customers in Colorado
who are paying attention. They have until September 10th to file comments about it with the FCC; a “soft disconnect” is planned for September 26th. General consumer consensus seems to be that the switch is for the better but as with all changes, there are some customers that don't want to deal with the problems of learning a new system.