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News tagged: Cox HSI


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Cox Communications is being sued for illegally dumping potentially-toxic hardware as well as the casual treatment of private consumer data. According to a lawsuit filed last month (pdf) by the state attorney general in San Diego Superior Court, Cox employees in California threw away customer records without shredding or erasing personal information.

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The 32-page lawsuit doesn't specify precisely which consumer data may have been exposed.

Local news outlets like 7 San Diego say they've had no luck in ferreting out precisely what data may have been compromised--or how many Cox subscribers may have had their private data exposed.

The lawsuit also claims Cox routinely ignored state health, safety and environmental protection laws, by wrongly disposing of old equipment at offices at various locations in California. According to the lawsuit, Cox failed to recycle or safely dispose of batteries, electronic equipment, chemicals and other hazardous waste, including used cable, computer and phone equipment turned in by departing Cox customers.

Cox, for its part, hasn't been willing to publicly comment on the case outside of claiming that "there was no data breach and we were compliant in the appropriate disposal of personal customer information." The company says it is "cooperating fully" with the Attorney General's investigation of the improper waste disposal and has made employee policy changes to ensure all used equipment is properly and legally discarded in the future.

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Both Cox and Dish Network blasted AT&T's proposed $86 billion merger with Time Warner as a horrible deal that will only drive up costs for consumers and competitors alike. Sling TV President Warren Schlichting testified that the merger would result in "severe bleeding" for Sling TV by making it harder than ever to negotiate a good rate for AT&T content in order to compete with AT&T's own streaming video services.

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Sprint and Cox have struck a new partnership that will let Sprint use the cable company's core network for potential wireless backhaul and connectivity, and could open the door toward Cox offering a MVNO-esque wireless service using the Sprint network. According to the joint announcement, the agreement was forged out of a settlement of patent litigation between the parties, and will allow Sprint to leverage Cox's broadband infrastructure to "accelerate the densification of the Sprint network while simultaneously increasing efficiency of its macro backhaul and small cell deployment."

While the statement says the agreement will "increase and strengthen other business ties between the two companies," it doesn't specifically suggest that Cox could offer its own wireless services, but that's certainly still possible.

Numerous cable operators have increasingly tried to jump into the wireless industry as they find cable TV profit margins narrowing and broadband growth saturating.

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A Cox executive pleaded guilty to stealing $2.4 million dollars from the nation's fourth-largest cable provider. According to Arizona news reports, the employee in 2011 directed her assistant to use the assistant's corporate credit card to pay a marketing company she created -- for services that were never actually delivered. West falsified conflict-of-interest certifications with the company to conceal the embezzlement for the last half decade, reports suggest. Most of the stolen money was used to finance two houses purchased in Arizona.

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A source familiar with Cox's DOCSIS 3.1 gigabit broadband deployment plans tells DSLReports.com that the company should be deploying the ultra-fast service into several additional markets within the next several weeks. Said source provided material indicating that Tulsa and Oklahoma City, Oklahoma; Omaha, Nebraska; and portions of Rhode Island should all be seeing a "soft" launch of the company's DOCSIS 3.1-base gigabit service somewhere around December 19.

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Cox is adding Netflix to the company's set top boxes in the latest attempt to slow cord cutting. According to the Cox announcement, the Netflix app is now available in the apps sector of Cox's Countour cable box, a revamped version of X1 cable box technology Cox is licensing from Comcast. "Cox has supported Netflix subscribers for years with our high-speed internet service and now we're improving the experience by adding the Netflix service to the Contour TV guide," proclaims Cox President Pat Esser. Just remember to watch out for those Cox usage caps, which are intentionally designed to make Netflix streaming more expensive.

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Cox is quietly but steadily expanding its plan to impose usage caps and overage fees into additional markets. Currently, Cox imposes a usage cap of one terabyte -- then charges users $10 for each 50 GB of additional data consumed.

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Yet another retransmission fee dispute has resulted in Cox customers losing access to Hearst television stations they currently pay for. The two sides have been unable to cement a new contract like professionals, and have resorted to the blackout and public bickering stage of the proceedings, familiar to many frustrated cable TV customers in the current cable TV era.

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Confirming our exclusive report from earlier this week, Cox has quietly begun charging customers even more money if they want to avoid being hit with usage caps and overage fees. Currently, Cox imposes a usage cap of one terabyte -- then charges users $10 for each 50 GB of additional data consumed.

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Company insiders tell DSLReports.com that Cox Communications will unveil a new option for customers this week allowing them to avoid usage caps and overage fees for an additional $50 more every month. Earlier this year we were the first to report that Cox Communications had started to ramp up deployment of unnecessary and confusing new usage caps and overage fees.

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A few years ago, Cox Communications proudly crowed that the company intended to have gigabit cable broadband service deployed across its entire footprint by the end of 2016. That didn't happen, and the company is now revising those estimates, pegging 2020 as the new date by which all Cox customers will have access to gigabit speeds. Cox VP Philip Nutsugah confirmed the new timeline to Light Reading, stating that about a third of Cox's new converged cable access platform systems (CCAPs) should be installed by the end of this year, and the company continues to drive fiber deeper and deeper into the network.

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