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News tagged: Suddenlink


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by Karl Bode 10:29AM Wednesday May 07 2014
There have been rumors for some time that Netflix has been in talks with cable operators to bring Netflix streaming to cable set top boxes. So far however those deals have largely materialized overseas, with larger U.S. cable companies and telcos continuing to treat Netflix as more of an adversary (as fairly evident with the recent interconnection fisticuffs). Smaller cable operators, eager to differentiate themselves, appear to have no such reservations.

RCN, Atlantic Broadband and Grande Communications recently all struck deals to offer Netflix service over TiVo set top boxes provided by the cable operators. Now Suddenlink has announced they've struck a similar deal with Netflix:
quote:
Suddenlink today announced an agreement that will give its customers access to Netflix, the world's leading Internet television network, through the cable operator's integrated TiVo set-top devices...Suddenlink expects to make the Netflix app available through its TiVo devices this summer, eliminating the need for multiple devices, remote controls and inputs. At that time, Suddenlink will be the only major provider in its markets to offer customers a one-stop experience for searching, finding, and viewing on the large screen a range of popular video programming from Netflix, other Web sources, live TV, digital video recordings, and Suddenlink's own on-demand library.
Larger pay TV operators like Verizon, Comcast and soon AT&T all have their own Netflix-esque alternatives they'd much rather promote.

15 comments


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by Karl Bode 08:16AM Monday Apr 14 2014
Some users in our Suddenlink forum indicate that the cable operator will soon be offering a 300 Mbps tier to some users. According to a letter sent to one user in Georgetown, Texas, the company states they'll soon be offering the 300 Mbps tier, but fails to get specific about price or upstream speed. The upgrades appear to be coming at the same time as the removal of analog channels. I've dropped a line to SuddenLink to get more specific details on which markets will be seeing the upgrade.

6 comments


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by Karl Bode 08:40AM Wednesday Jan 15 2014
Netflix has released their latest rankings for average ISP streaming speeds, with Google Fiber, Cablevision, Cox, Suddenlink and Charter rounding out the top five. In a blog post Netflix notes that Bright House and Comcast tumbled five spots in the rankings while refusing to specifically state why (though Reddit users have their theories in regards to Comcast).
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37 comments


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by Karl Bode 08:18AM Tuesday Nov 26 2013
Cable operator Suddenlink's recent earnings indicate that the company lost 3,000 TV subscribers last quarter but added 21,900 broadband and 18,000 net phone subscribers. Those broadband adds are a stark improvement to the 9,000 broadband subscribers the company lost last quarter, the company taking a bit of a PR hit earlier this year for new usage meters that didn't accurately track consumer bandwidth usage. According to statements made by company executives on their earnings call, the company is seeing an uptick in non-TV broadband customers, who now account for 20% of the company's total customer relationships.

5 comments


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by Karl Bode 09:27AM Monday Jun 03 2013
Last summer, cable operator Suddenlink decided to impose caps and charge their users overages -- before bothering to ensure that their usage meters worked. The result was a large number of complaints from users about meters that weren't reliable, and even tracked phantom subscriber usage when the power went out or modems were off.
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50 comments


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by Karl Bode 08:56AM Tuesday Apr 23 2013
Last summer, cable operator Suddenlink decided to impose caps and charge their users overages -- before bothering to ensure that their usage meters worked. The result was a large number of complaints from users about meters that weren't reliable, and even tracked phantom subscriber usage when the power went out or modems were off. Suddenlink then suspended the usage meter and overage plans, first insisting their meters were accurate -- then acknowledging they did find problems. Some seven months later and users in our forums point out that the meters have returned, though Suddenlink hasn't returned to its plan to charge overages -- yet.

6 comments


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by Karl Bode 04:29PM Friday Mar 15 2013
Suddenlink Communications has had a rough week when it comes to protecting its infrastructure from vandalism. The ISP has suffered through four different outages this week alone, all of them thanks to someone breaking into Suddenlink's vaults and severing fiber optic connections.
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55 comments


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by Karl Bode 10:38AM Tuesday Feb 12 2013
ISPs which in the past had historically improved in Netflix performance because of faster speeds, are now finding themselves falling in Netflix's new monthly streaming ISP rankings because they're not signing up for Netflix's CDN network. As noted recently, Netflix stated they'd start offering users "Super HD" and 3D streams -- if their ISP signed up for Netflix's new Open Connect Content Delivery Network.
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88 comments


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by Karl Bode 12:31PM Thursday Feb 07 2013
It has been about half a decade now that I've been pointing out that most of the meters used by ISPs to track and bill consumers for usage aren't accurate. Customers of Canadian cable operator Cogeco have long complained the company's meter is inaccurate when users can load it at all, and every so often the meter simply goes mad -- like last Spring when the meter was horribly confused by leap year.
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47 comments


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by Karl Bode 03:46PM Wednesday Sep 26 2012
FCC boss Julius Genachowski has been busy lately paying lip service to Silicon Valley, most recently telling a bunch of Silicon Valley conference attendees that caps were something we should be "concerned" about, after telling cable companies just a few months earlier he thought caps and overages are nifty and innovative. Speaking again to Silicon Valley folks yesterday at a speech at Vox Media headquarters, Genachowski hashed out his muddy position a little further, again insisting he was "concerned" about caps -- sort of -- maybe:
quote:
(Growing usage) presents challenges for broadband providers in managing the growing loads on their networks while earning returns to drive capital investment in network upgrades and expansion.
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31 comments


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by Karl Bode 06:21PM Monday Aug 27 2012
Last week we pointed out that for months Suddenlink has been charging users usage overages despite a constant stream of complaints by those users that the meters they're using aren't accurate. Users have consistently reported phantom usage that doesn't match their own logs, even in instances when the power is out.
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33 comments


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by Karl Bode 08:58AM Friday Apr 06 2012
Last October we received early word that cable operator Suddenlink was going to start capping users and charging overages, a leaked memo highlighting that the effort was only "equitable." After apparently needing some time to get their billing and metering systems in order, Suddenlink appears to now be imposing the limits on all users. An e-mail being sent out to users informs them that to "further enhance your experience, a monthly usage allowance will be put into place for all residential (non-business) Suddenlink Internet accounts" starting sometime later this month.
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25 comments


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by Karl Bode 10:41AM Monday Mar 12 2012
It has been a fairly ridiculous few years in terms of retransmission fee disputes, with customers facing content blackouts, endless bickering, and ultimately winding up with higher cable bills anyway. Suddenlink and AMC are the latest two companies to fight over the higher fees being demanded by channels, with Suddenlink customers being warned via tickers and a new website that they could lose access to AMC, IFC, Sundance and We TV. The channels will go dark on March 14 at midnight if a new deal isn't hashed out. Suddenlink's website insists that AMC is looking for a 50% increase over what the broadcaster was paid last year. After a significant hiatus, AMC's top show Mad Men returns March 25.

50 comments


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by Karl Bode 05:31PM Friday Jan 27 2012
Anybody who warns of an unavoidable capacity crisis on wireline or wireless networks is lying in order to sell you something. That may be a blunt assessment to some, but it's the only conclusion you can draw as we see time and time again that claims about a looming network apocalypse (remember the Exaflood?) violently overestimate future traffic loads and underestimate the ingenuity of modern network engineers.
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80 comments


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by Karl Bode 02:37PM Friday Oct 14 2011
Earlier this year Netflix began ranking the quality of video streaming performance for each of the nation's largest ISPs. HD streams have variable bitrate but can potentially top out at around 4800 kilobits per second, and the data provides a bird's eye view by ISP of sustained throughput available from a given ISP over time.
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38 comments


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by Karl Bode 09:28AM Friday Oct 07 2011
After a leaked memo spilled the beans on their plans last week, Suddenlink has gone live with new usage caps and overages. Suddenlink tiers of less than 10 Mbps will face usage caps of 150 GB per month.
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51 comments


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by Karl Bode 09:48AM Monday Oct 03 2011
Last week we noted that Suddenlink would be joining companies like AT&T in imposing usage caps and then charging users overages should they consume more than their set monthly allotment. Suddenlink has since clarified what those usage caps will be, and they'll be largely identical to the caps imposed by AT&T earlier this year (the two companies compete in several markets).
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28 comments


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by Karl Bode 10:12AM Friday Sep 30 2011
Back in March Suddenlink gave users a new usage meter in order to help better "educate" users about their bandwidth consumption. Now, a leaked company memo (via Stop the Cap) confirms the company is preparing to impose hard usage caps and high per gigabyte overages.
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91 comments


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by Karl Bode 04:48PM Friday Sep 02 2011
For several years now PC Magazine has been conducting a somewhat controversial ranking of broadband ISPs by speed, using the PC Magazine Surfspeed application. Criticism over the years has grown about the magazine's methodology, and their decision to rank ISPs based on browsing speed in the age of 100 Mbps connections and Internet video.
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24 comments


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by Karl Bode 02:09PM Thursday Mar 10 2011
West Virginia-based FiberNet this week filed suit against Suddenlink Communications, alleging that three ex-FiberNet employees hired by Suddenlink took confidential information with them, allowing Suddenlink to more easily gobble up FiberNet customers. According to the Charleston Gazette, the FiberNet complaint alleges that the ex-employees are "giving erroneous information" and "coaching" customers, trying to persuade them to transfer their accounts to Suddenlink. The suit claims the employees signed confidentiality and non-solicitation agreements restricting them from soliciting FiberNet employees for twelve months. Suddenlink tells the Gazette they have another explanation for FiberNet's recent spate of subscriber losses: FiberNet's services simply aren't very good and have been prone to significant outages in recent months.

14 comments


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