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News tagged: Suddenlink


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by Karl Bode 01:03PM Wednesday Oct 01 2014
As promised, Suddenlink has pulled all of Viacom's channels from the cable company's lineup after the two sides failed to agree on retransmission fee increases. As noted previously, Suddenlink replaced all Viacom channels with alternative content that will vary by zip code -- among them Glenn Beck's new opinion channel "TheBlaze." Suddenlink claims that Viacom demanded a 50% rate hike to carry the channels, despite many of those channels seeing falling ratings.

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A SuddenlinkOnYourSide.com website claims Viacom refused every offer SuddenLink made. A Viacom statement given to the media last night claimed the company was told SuddenLink no longer has the bandwidth available to carry Viacom channels:
quote:
"Suddenlink took the unprecedented step of rejecting its own proposal and informed Viacom that it will drop our networks tonight when our deal expires. Suddenlink claimed to Viacom that it had created bandwidth issues that it is unable to remedy. Inexplicably, Suddenlink has backed itself into a corner and is now unable to accept its own final proposal."
As we've seen with other disputes of this kind, users not only lose access to content, but they're bombarded with marketing messages from both sides trying to paint the other in the worst light possible. The disputes then resolve with the two sides reaching an entirely controversial new deal, after which consumers are socked with yet another cable TV rate hike.

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by Karl Bode 04:29PM Monday Sep 29 2014
Suddenlink is threatening to pull Viacom channels from their lineup if the two sides can't reach a compromise on retransmission pricing by October 1. "...Despite our repeated requests for Viacom to reconsider, they refused to make a fair and reasonable offer for their channels," the company tells consumers over at the SuddenlinkOnYourSide.com website. "Because it’s simply not fair to ask Suddenlink customers to pay a lot more for channels that, on average, they watch a lot less, we will – starting this Wednesday, October 1 – no longer carry the Viacom channels." Instead, says Suddenlink, they'll be replacing those channels with non-Viacom owned channels that vary by area (you can head here to plug in your zip and check).

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by Karl Bode 06:31PM Monday Sep 22 2014
Back in August Suddenlink Communications joined the 1 Gbps fiber to the press release craze by proudly proclaiming they'd be bringing 1 Gbps service to 90% of the company's footprint by 2017. Like Cox, Suddenlink hopes to do this using the unfinished DOCSIS 3.1 standard, which isn't expected to be commercially available in volume until 2016.
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by Karl Bode 02:36PM Friday Aug 15 2014
A few days ago we noted that Suddenlink was the latest to throw its hat into the 1 Gbps ring, insisting that the company would be offering 1 Gbps to 90% of its customers by 2017. The move is an aggressive one for a company not historically known for aggressive upgrades, leading one to wonder how exactly Suddenlink hopes to manage this feat. While DOCSIS 3.0 can achieve a lot via channel bonding, we're several years out from seeing reliable 1 Gbps on cable, especially upstream.

The as-yet unfinished DOCSIS 3.1 standard might be able to get part of the way there when it's finished two years or so from now, but Suddenlink insists that's not what they'll be using:
quote:
Given that DOCSIS 3.1, an emerging CableLabs spec that is targeting multi-gigabit speeds, is about two years away from scaled deployments, I asked the MSO if Operation GigaSpeed “hinged on” the 3.1 technology, and the answer was no. And the company declined to answer if FTTP would factor into Operation GigaSpeed, particularly in greenfields.
2017 isn't really that far away, leaving you to wonder if Suddenlink has developed a miracle technology they're keeping hidden in the wings, or if their promise is hot air designed largely to deflect criticism for lagging behind in the age of Google Fiber.

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by Karl Bode 09:28AM Monday Aug 11 2014
Add Suddenlink to the list of companies claiming that they too will someday offer 1 Gbps services. In a clear response to Google Fiber and the excitement around 1 Gbps service, Suddenlink has launched what they're calling "Operation GigaSpeed." In an earnings update, Suddenlink claims that Operation GigaSpeed will bump the company's 15 Mbps tier to 200 Mbps, and the company's 107 Mbps tier to 1 Gbps.

There's no mention yet as to whether the company's usage caps and overage fees will be coming along for the ride.

Project GigaSpeed will "include expenditures to upgrade data network headend equipment, replace any remaining deployed DOCSIS 2.0 customer premises equipment with DOCSIS 3.0 equipment, and complete our all-digital video conversion. We expect to complete these enhancements in a phased, market-by-market approach, focusing first on our largest and most competitive markets.”

The ISP insists they'll offer the speeds to 90% of their footprint by sometime in 2017, a promise I'm sure users in our Suddenlink forums will want to keep an eye on.

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by Karl Bode 10:29AM Wednesday May 07 2014
There have been rumors for some time that Netflix has been in talks with cable operators to bring Netflix streaming to cable set top boxes. So far however those deals have largely materialized overseas, with larger U.S.
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by Karl Bode 08:16AM Monday Apr 14 2014
Some users in our Suddenlink forum indicate that the cable operator will soon be offering a 300 Mbps tier to some users. According to a letter sent to one user in Georgetown, Texas, the company states they'll soon be offering the 300 Mbps tier, but fails to get specific about price or upstream speed. The upgrades appear to be coming at the same time as the removal of analog channels. I've dropped a line to SuddenLink to get more specific details on which markets will be seeing the upgrade.

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by Karl Bode 08:40AM Wednesday Jan 15 2014
Netflix has released their latest rankings for average ISP streaming speeds, with Google Fiber, Cablevision, Cox, Suddenlink and Charter rounding out the top five. In a blog post Netflix notes that Bright House and Comcast tumbled five spots in the rankings while refusing to specifically state why (though Reddit users have their theories in regards to Comcast).
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by Karl Bode 08:18AM Tuesday Nov 26 2013
Cable operator Suddenlink's recent earnings indicate that the company lost 3,000 TV subscribers last quarter but added 21,900 broadband and 18,000 net phone subscribers. Those broadband adds are a stark improvement to the 9,000 broadband subscribers the company lost last quarter, the company taking a bit of a PR hit earlier this year for new usage meters that didn't accurately track consumer bandwidth usage. According to statements made by company executives on their earnings call, the company is seeing an uptick in non-TV broadband customers, who now account for 20% of the company's total customer relationships.

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by Karl Bode 09:27AM Monday Jun 03 2013
Last summer, cable operator Suddenlink decided to impose caps and charge their users overages -- before bothering to ensure that their usage meters worked. The result was a large number of complaints from users about meters that weren't reliable, and even tracked phantom subscriber usage when the power went out or modems were off.
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by Karl Bode 08:56AM Tuesday Apr 23 2013
Last summer, cable operator Suddenlink decided to impose caps and charge their users overages -- before bothering to ensure that their usage meters worked. The result was a large number of complaints from users about meters that weren't reliable, and even tracked phantom subscriber usage when the power went out or modems were off. Suddenlink then suspended the usage meter and overage plans, first insisting their meters were accurate -- then acknowledging they did find problems. Some seven months later and users in our forums point out that the meters have returned, though Suddenlink hasn't returned to its plan to charge overages -- yet.

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by Karl Bode 04:29PM Friday Mar 15 2013
Suddenlink Communications has had a rough week when it comes to protecting its infrastructure from vandalism. The ISP has suffered through four different outages this week alone, all of them thanks to someone breaking into Suddenlink's vaults and severing fiber optic connections.
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by Karl Bode 10:38AM Tuesday Feb 12 2013
ISPs which in the past had historically improved in Netflix performance because of faster speeds, are now finding themselves falling in Netflix's new monthly streaming ISP rankings because they're not signing up for Netflix's CDN network. As noted recently, Netflix stated they'd start offering users "Super HD" and 3D streams -- if their ISP signed up for Netflix's new Open Connect Content Delivery Network.
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by Karl Bode 12:31PM Thursday Feb 07 2013
It has been about half a decade now that I've been pointing out that most of the meters used by ISPs to track and bill consumers for usage aren't accurate. Customers of Canadian cable operator Cogeco have long complained the company's meter is inaccurate when users can load it at all, and every so often the meter simply goes mad -- like last Spring when the meter was horribly confused by leap year.
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by Karl Bode 03:46PM Wednesday Sep 26 2012
FCC boss Julius Genachowski has been busy lately paying lip service to Silicon Valley, most recently telling a bunch of Silicon Valley conference attendees that caps were something we should be "concerned" about, after telling cable companies just a few months earlier he thought caps and overages are nifty and innovative. Speaking again to Silicon Valley folks yesterday at a speech at Vox Media headquarters, Genachowski hashed out his muddy position a little further, again insisting he was "concerned" about caps -- sort of -- maybe:
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(Growing usage) presents challenges for broadband providers in managing the growing loads on their networks while earning returns to drive capital investment in network upgrades and expansion.
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by Karl Bode 06:21PM Monday Aug 27 2012
Last week we pointed out that for months Suddenlink has been charging users usage overages despite a constant stream of complaints by those users that the meters they're using aren't accurate. Users have consistently reported phantom usage that doesn't match their own logs, even in instances when the power is out.
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by Karl Bode 08:58AM Friday Apr 06 2012
Last October we received early word that cable operator Suddenlink was going to start capping users and charging overages, a leaked memo highlighting that the effort was only "equitable." After apparently needing some time to get their billing and metering systems in order, Suddenlink appears to now be imposing the limits on all users. An e-mail being sent out to users informs them that to "further enhance your experience, a monthly usage allowance will be put into place for all residential (non-business) Suddenlink Internet accounts" starting sometime later this month.
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by Karl Bode 10:41AM Monday Mar 12 2012
It has been a fairly ridiculous few years in terms of retransmission fee disputes, with customers facing content blackouts, endless bickering, and ultimately winding up with higher cable bills anyway. Suddenlink and AMC are the latest two companies to fight over the higher fees being demanded by channels, with Suddenlink customers being warned via tickers and a new website that they could lose access to AMC, IFC, Sundance and We TV. The channels will go dark on March 14 at midnight if a new deal isn't hashed out. Suddenlink's website insists that AMC is looking for a 50% increase over what the broadcaster was paid last year. After a significant hiatus, AMC's top show Mad Men returns March 25.

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by Karl Bode 05:31PM Friday Jan 27 2012
Anybody who warns of an unavoidable capacity crisis on wireline or wireless networks is lying in order to sell you something. That may be a blunt assessment to some, but it's the only conclusion you can draw as we see time and time again that claims about a looming network apocalypse (remember the Exaflood?) violently overestimate future traffic loads and underestimate the ingenuity of modern network engineers.
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by Karl Bode 02:37PM Friday Oct 14 2011
Earlier this year Netflix began ranking the quality of video streaming performance for each of the nation's largest ISPs. HD streams have variable bitrate but can potentially top out at around 4800 kilobits per second, and the data provides a bird's eye view by ISP of sustained throughput available from a given ISP over time.
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