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by Karl Bode Thursday 07-Feb-2013
It has been about half a decade now that I've been pointing out that most of the meters used by ISPs to track and bill consumers for usage aren't accurate. Customers of Canadian cable operator Cogeco have long complained the company's meter is inaccurate when users can load it at all, and every so often the meter simply goes mad -- like last Spring when the meter was horribly confused by leap year.

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For years our users have noted in great detail how AT&T's DSL and U-Verse meters aren't accurate, and when pressed for details on how usage is tracked, AT&T has insisted their meter information is proprietary. Similarly, we've pointed out how Suddenlink's usage meters were also inaccurate, with users being billed even when they had no power.

Only after our story did Suddenlink suspend their efforts to impose overage fees until they could correct the problem (they haven't yet). This kind of stuff has been going on for half a decade, without a passing glance from either regulators or the tech press. Even consumer advocates, usually on the front lines of these fights, haven't really zeroed in on the problem of unreliable meters.

With that important background understood, Stacey Higginbotham over at GigaOM this morning has posted an interesting piece that talks to Peter Sevcik, president of NetForecast, a firm hired by ISPs to track their usage meter accuracy.
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by Karl Bode Monday 28-Jan-2013
Bell Canada today announced that the company would give users of its fiber to the node (and in some instances FTTH) "Fibe" service an unlimited connection free of data caps -- if users are willing to pay a price premium. According to the company's press release, users tired of dealing with caps and overages can return to the joys of unlimited data for an additional $10 on top of existing triple play service, or $30 on top of existing double play or standalone Fibe service.
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by Karl Bode Tuesday 11-Dec-2012
The law firm Dunlap, Grubb and Weaver (aka the U.S. Copyright Group) has perfected the "copyright-o-matic" approach to P2P lawsuits, sending out letters en masse to users they've identified as having traded copyrighted files, threatening to sue those users unless they settle for the rock-bottom initial price tag of $1,500.
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by Karl Bode Tuesday 23-Oct-2012
Several users in our Canadian forums have nudged us to note that Canadian regulators have stunned everyone by blocking Bell's attempted acquisition of Canadian media company Astral. According to the CRTC, the $3 billion takeover of the company (think Comcast's acquisition of NBC as a much larger but similar venture), would have resulted in much higher prices for Canadian consumers.
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by Karl Bode Wednesday 26-Sep-2012
FCC boss Julius Genachowski has been busy lately paying lip service to Silicon Valley, most recently telling a bunch of Silicon Valley conference attendees that caps were something we should be "concerned" about, after telling cable companies just a few months earlier he thought caps and overages are nifty and innovative. Speaking again to Silicon Valley folks yesterday at a speech at Vox Media headquarters, Genachowski hashed out his muddy position a little further, again insisting he was "concerned" about caps -- sort of -- maybe:

(Growing usage) presents challenges for broadband providers in managing the growing loads on their networks while earning returns to drive capital investment in network upgrades and expansion.

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by Karl Bode Friday 14-Sep-2012
Canadian regulators are suing Canadian wireless companies for misleading charges related to various text message, ringtone and other frequently-shady services that can carry hidden fees. According to a report in the Globe and Mail, Canada's Competition Bureau is suing Telus, Rogers, BCE and the Canadian Wireless Telecommunications Association for violating the misleading advertising portion of the Competition Act.
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by Karl Bode Friday 29-Jun-2012
Just like telcos in the States, Canadian incumbents charge a universe of bogus fees that simply act to jack up the advertised price post sale. It technically should be a considered false advertising and a crime, but it's something regulators generally couldn't care less about.
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by Karl Bode Tuesday 07-Feb-2012
According to a report in the Globe and Mail, Canadian providers Rogers and BCE will be among the first ISPs to partner with Apple on their upcoming television sets. Apple's new televisions have been rumored for some time, and are expected to integrated the Siri voice command functionality found in the iPhone 4S. Like Microsoft's XBox Live video offerings, it sounds like Apple is signing on numerous partners for content. However as we've noted a lot lately, Apple doesn't have a magical formula to bypass the entertainment industry's restrictive licensing, which has been responsible for keeping numerous companies (Google, Apple, Microsoft) from truly revolutionizing Internet video.

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by Karl Bode Friday 03-Feb-2012
For most of the last decade nobody has exemplified the clumsy, ham-fisted approach to network management better than Canadian cable company Rogers. From crippling encryption and VPNs to throttling legitimate apps and games like World of Warcraft, Rogers has accounted for nearly half of all network neutrality infractions in Canada.
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by Karl Bode Thursday 02-Feb-2012
With ISPs so relentlessly eager to move from flat rate to usage-based billing, you would think that they would have made sure they had the technical skills to do so first. Again and again however we've noted how U.S.
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by Karl Bode Friday 27-Jan-2012
Anybody who warns of an unavoidable capacity crisis on wireline or wireless networks is lying in order to sell you something. That may be a blunt assessment to some, but it's the only conclusion you can draw as we see time and time again that claims about a looming network apocalypse (remember the Exaflood?) violently overestimate future traffic loads and underestimate the ingenuity of modern network engineers.
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by Karl Bode Friday 27-Jan-2012
We've often talked about how Canada was actually seeing some significant growth in their broadband sector early on, with users seeing faster speeds at fairly reasonable prices. The country also consistently ranked very high in the global broadband penetration rankings -- despite the evil bogeyman known as "geography" -- which many here in the states use to justify the United States' broadband failings.
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by Karl Bode Wednesday 25-Jan-2012
Recent data shows that Canadian cable ISP Rogers is the worst ISP tracked by MLabs when it comes to meddling with, throttling, or otherwise restricting user traffic. As Canadian network neutrality complaints rise sharply after the nation imposed new neutrality laws, Rogers is busily responsible for more than half of them -- as the company continues to use network management platforms that impact legitimate traffic, applications and games (just ask our users).
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by Karl Bode Monday 16-Jan-2012
Back in 2009, Canada passed network neutrality rules designed to protect consumers from anti-competitive treatment of network traffic, though at the time there was a lot of concern about the rules being adequately enforced. Last year a request made of government data revealed that there were fifty two complaints made over the first two years the rules were in place, with roughly half of those having to do with Rogers and their total inability to keep their network management systems under control.
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by Karl Bode Wednesday 04-Jan-2012
Back in November Canadian regulators unveiled new rules that -- while preventing Bell from implementing their pure vision of usage-based billing -- allowed Canadian incumbents to jack up prices exponentially on wholesalers. As you'd expect those costs are now being passed on to Canadian consumers, with independent Canadian ISP TekSavvy this week taking to our forums to unveil new broadband pricing.
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by Karl Bode Wednesday 04-Jan-2012
Users in our Bell Canada forums note that the Canadian incumbent telco has lowered the monthly rate of several of their tiers, but they've countered that by lowering customer usage caps as well. A look at the Bell website reveals that the company lowered usage limits on all their tiers, in addition to raising the overage cap penalty limit (at $1 per gigabyte) an additional $20, to $80 per month in maxiumum usage penalties.
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43 comments


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by Karl Bode Tuesday 20-Dec-2011
You'll recall that back in 2008 Bell started throttling the bandwidth delivered to wholesale customers without telling them about it. While Bell insisted the move was due to network congestion, they were never able to prove the congestion existed.
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33 comments


by Karl Bode Wednesday 30-Nov-2011
You might recall that back in 2009, we mentioned a piece claiming that the "bandwidth hog," a term used ceaselessly by industry executives to justify rate hikes, net neutrality infractions, and pretty much everything else -- was a myth. The piece was penned by Yankee analyst Benoit Felten and Herman Wagter, who knows a little something about consumption -- as he's the man largely responsible for Amsterdam's FTTH efforts.
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115 comments


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by Karl Bode Friday 18-Nov-2011
In 2009 a new Canadian wireless company named WIND Mobile had initial efforts to enter the Canadian market blocked by the CRTC -- who argued that the company technically wasn't Canadian enough. Specifically, the CRTC argued that because WIND was 60% funded by 61% owned by Orascom, a telecom company that does ample business in the Middle East, Africa, Europe and South Asia -- they couldn't do business in Canada.
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by Karl Bode Friday 18-Nov-2011
With a few days to digest the CRTC's ruling this week, it's fairly clear that there's some good and bad news for Canadian broadband customers. The good news is that Bell's vision of imposing usage-based billing on wholesalers is dead, and it's largely thanks to consumer uprising -- an amazing show of authentic grass roots opposition.
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54 comments


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