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News tagged: Rogers Hi-Speed


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by Karl Bode 11:00AM Monday Feb 03 2014
Documents provided by Edward Snowden last week revealed that the Canadian government (CSEC, their NSA equivalent) has been quite illegally spying on and tracking Canadian citizens using public Wi-Fi available at Canadian airports to track movement both before and after citizens visited the airport. The specifics of how the government obtained the location data isn't made clear, but Canada's two largest airports, Toronto and Vancouver, deny providing CSEC with the data.

The Canadian government's response? Claim that the CBC is lying and that Glenn Greenwald is a "porn spy" (whatever that's supposed to mean). This is what Prime Minister Stephen Harper's parliamentary secretary, Paul Calandra had to say in response to the CBC story:
quote:
Here are the facts: Before the story aired, CSEC made clear that nothing in the stolen documents showed that Canadians' communications were targeted, collected, or used, nor that travellers' movements were tracked.

In addition, CSEC's activities are regularly reviewed by an independent watchdog who has consistently found it has followed the law. Why is furthering porn-spy Glenn Greenwald's agenda and lining his Brazilian bank account more important than maintaining the public broadcaster's journalistic integrity?
The redacted document (pdf) the CBC published pretty clearly suggests the government is doing precisely what they say they aren't.

13 comments


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by Karl Bode 08:19AM Monday Jan 27 2014
The Globe and Mail highlights how the next generation of downloadable games from Sony (at 30 to 80GB) are going to really start pushing Canadian bandwidth caps, which are considerably more restrictive than those here in the States. That's before Sony even launches Playstation Now, a gaming streaming service not unlike OnLive, or Sony's 4K video streams and downloads -- both of which may very well start eating Canadian bandwidth caps like popcorn shrimp. "The debate over Canada’s usage caps will either spark up again or the company will have to purposely degrade PlayStation Now in Canada, the same way Netflix did to its service, or both," notes the paper.

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by Bill Neilson 04:29PM Wednesday Dec 04 2013
Rogers Communications has had quite a 2013. From ruining the credit score of a man that never had Rogers TV or Internet service to having another one of their large-scale outages, Rogers was apparently hoping to end 2013 with a bang.
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31 comments


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by Karl Bode 08:36AM Friday Oct 18 2013
Rogers has been hounding Ontario resident Dave Johnson for three years about unpaid bills, resulting in credit collection agencies pursuing him and a ruined credit rating. The problem? Johnson has never had Rogers cable service. According to the CBC, Dave Johnson was hounded by debt collectors even after making it clear to them he never had service with Rogers, the news outlet illustrating numerous similar problems with Rogers and their debt collectors. Rogers admits to the CBC they were pursuing the wrong Dave Johnson, but insists that "generally the system works" while foisting any blame on the shoulders of debt collection agencies.

38 comments


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by Karl Bode 11:00AM Monday Oct 14 2013
Canadian lawmakers say they're working on new rules that would require Canadian cable operators to offer a la carte content to consumers. "We don't think it's right for Canadians to have to pay for bundled television channels that they don't watch," said Canadian Industry Minister James Moore. "We want to unbundle television channels and allow Canadians to pick and pay the specific television channels that they want." There's a majority interest in more flexible channel options here in the States, but usually only fleeting lip service by cable operators when it comes to providing them -- a la carte or otherwise.

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by Karl Bode 04:24PM Thursday Oct 10 2013
Last month independent Canadian ISP TekSavvy all-but accused Rogers Communications of intentionally bumbling customer install and repair orders, creating a massive backlog of issues in order to help drive their competitors out of business. When I spoke to Rogers the company denied blame, instead blaming TekSavvy for missing necessary support forecasts and somehow "overwhelming" Rogers third party support resources.
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by Karl Bode 02:24PM Monday Sep 16 2013
As I noted last week, indie Canadian ISP TekSavvy has been struggling with prolonged disconnections for many of their users, something the company says is because of changes at Canadian incumbent Rogers. To hear TekSavvy tell it, the company suddenly and inexplicably found their install and repair trouble tickets being ignored by Rogers; months of this contributing to a backlog of support issues that have caused massive headaches for the company and customers alike.
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by Karl Bode 04:41PM Friday Sep 13 2013
Indie Canadian ISP TekSavvy isn't having a very good summer, and it appears Canadian incumbent Rogers is to thank for much of it. You'll probably recall that over the last few years independent Canadian ISP has built quite a name for itself for being a more consumer-friendly sort of ISP.
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by Karl Bode 02:31PM Thursday Aug 29 2013
If you've watched any of them do business for more than a few minutes, it has been amusing to watch Canadian incumbents Bell, Telus and Rogers kick, scream and cry about Verizon's possible entry into the Canadian market. Their Fair for Canada TV and radio campaign has employees reading scripted statements proclaiming that Verizon will steal Canadian jobs and generally make Canadian wireless service (already some of the most expensive anywhere) worse.
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by Karl Bode 02:35PM Monday Aug 26 2013
Canadian incumbents Telus, Bell and Rogers have recently fired up attack campaigns attempting to keep Verizon Wireless from entering their market. The campaign uses incumbent employees reading from scripts to insist that Canadian telcos simply want a "level playing field" and that Verizon will kill jobs.
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by Karl Bode 02:25PM Wednesday Aug 14 2013
As we've noted repeatedly, ISPs are so hungry to cash in on caps and overages, they're rushing toward implementing meters without making sure they work. Canadian cable operator Cogeco has been the absolute worst on this front, implementing metered usage charges back in 2009 -- and four years later still often struggling to measure usage correctly.
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by Karl Bode 09:02AM Wednesday Aug 14 2013
Back in May our users uncovered a Canadian scam being run by several individuals who were pretending to be entirely fake ISPs in order to collect customer cash and private user information. Using ISP names like "Cable Gator" and "Go Cable Solutions," the scammers promise users broadband service they can't get, demand $100 down payments and personal data including SIN and driver's license numbers, then skirt off with the cash.
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by Karl Bode 12:29PM Friday Aug 09 2013
It has been incredibly amusing to watch Canadian incumbents Bell, Telus and Rogers, no strangers to abusive and predatory anti-competitive behavior at every opportunity, kick, scream and cry about Verizon's possible entry into the Canadian market. Now that the predators are having to fight a real predator and the possibility of real competition, they're doing what any good, anti-competitive incumbent would do: engage in propaganda, disinformation and astroturfing to confuse the public.
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by Karl Bode 02:39PM Friday Jul 26 2013
With the recent news that Verizon might be eyeing an entry into the Canadian wireless market, last week Canadian incumbent Telus began crying like a spoiled child about the remote possibility that the Canadian market could see some additional competition. Telus, a company that like U.S.
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by Karl Bode 12:33PM Friday Jul 19 2013
As we noted yesterday, Verizon Wireless is putting out feelers and exploring the option of an expansion into Canada, specifically in the form of buying up one of the nation's struggling smaller carriers. Not too surprisingly, incumbent operators there don't want this to happen.
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by Karl Bode 02:53PM Thursday May 09 2013
According to the Globe and Mail, Canadian incumbent Rogers is the latest ISP to try and battle Netflix by copying Netflix. The ISP is cooking up their own Netflix clone and is even considering creating their own original content, something that Amazon, Hulu and Netflix have all been exploring to lessen content licensing fees.
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by Karl Bode 03:26PM Thursday Feb 21 2013
Fear that Canadian regulators were going to do their job has resulted in a welcome -- though likely brief -- return to unlimited broadband in Canada. Our friends to the north are well-known for some of the most predatory and punitive broadband caps and overages anywhere, courtesy of uncompetitive broadband markets and regulatory capture.
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by Karl Bode 08:26AM Tuesday Feb 19 2013
Users in our forums note that Canadian cable operator Rogers Communications has made a return to offering unlimited broadband service -- as a limited time promotion. On the heels of a similar offer by Bell announced in January, Rogers is informing users that they can eliminate the company's historically-draconion caps and overage fees if they pay an extra fee.
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by Karl Bode 08:33AM Monday Feb 11 2013
Two things you'll often hear defenders of usage caps on fixed line networks say is that the caps will scale with time as the network improves, and that the caps allow carriers to avoid having to raise rates because heavier users are now "paying their fair share." Except the lack of competition that allows low caps and high overages to exist in the first place is the exact same thing that allows a carrier to not only continue raising rates, but also to squeeze the cap ever tighter once it's in place.

Canadian ISP Telus this is providing the latest clear example of this.
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by Karl Bode 12:31PM Thursday Feb 07 2013
It has been about half a decade now that I've been pointing out that most of the meters used by ISPs to track and bill consumers for usage aren't accurate. Customers of Canadian cable operator Cogeco have long complained the company's meter is inaccurate when users can load it at all, and every so often the meter simply goes mad -- like last Spring when the meter was horribly confused by leap year.
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47 comments


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