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News tagged: Rogers Hi-Speed


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by Karl Bode 08:06AM Wednesday Sep 17 2014
Canada last week launched hearings on the possibility of imposing new rules on the TV sector that could force TV operators to offer a la carte television options. While these rule-making efforts began as a way to do something about soaring TV rates and the lack of flexible purchase options for consumers, they've since morphed into an effort by incumbent Canadian cable operators to impose new regulations on to companies like Google and Netflix (something Canadian law Professor Michael Geist doesn't think will happen).

As for forcing cable companies and broadcasters to unbundle and offer a la carte, the hearings were packed with the same sort of excuses we're quite used to here in the States. Rogers went so far as to state that US channels would leave Canada if such rules were implemented:
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Rogers executives said they were afraid that if the CRTC required cable companies to allow customers to choose and pay for only the channels they want, American networks like AMC and A&E would pull out of Canadian cable completely. Rogers pointed out they now have the option to sell their programs to an online video provider like Netflix Inc. or create their own online services instead.
Except the hope is that rules that would require more flexbile cable bundles would help cable operators better compete with Netflix. As an aside note, Canadian independent ISP TekSavvy stated they hope to get into the new TV market in a freshly-announced partnership with Hastings CableVision.

19 comments


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by Karl Bode 06:28PM Wednesday Aug 27 2014
Add Canadian cable operators Rogers and Shaw to the latest in a long list of incumbent ISPs who believe they can offer a Netflix killer that will keep cord cutters in house. According to the companies' announcement, the service will be dubbed "shomi" and will emerge as a beta exclusively for Rogers and Shaw customers in November.
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29 comments


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by Karl Bode 11:43AM Friday Jun 06 2014
Network gear manufacturer Sandvine apparently isn't a big fan of both Netflix's and YouTube's new ISP streaming performance rankings, insisting that the data collected by both is unreliable and conflicting. In a blog post, Sandvine points out that ISPs deemed "HD Verified" by Google's new ISP ranking (discussed by us here) are sometimes categorized as under-performers in Netflix's rankings, and vice-versa:
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Google is essentially saying Rogers’ customers who use YouTube are capable of regularly experiencing HD streams, while Netflix is saying Rogers’ subscribers are experiencing the worst quality of Netflix streaming in the country.
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by Karl Bode 10:33AM Wednesday May 14 2014
For most of the last decade nobody has exemplified the clumsy, ham-fisted approach to network management better than Canadian cable company Rogers. From crippling encryption and VPNs to throttling legitimate apps and games like World of Warcraft, Rogers has accounted for nearly half of all network neutrality infractions in Canada.
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by Karl Bode 11:00AM Monday Feb 03 2014
Documents provided by Edward Snowden last week revealed that the Canadian government (CSEC, their NSA equivalent) has been quite illegally spying on and tracking Canadian citizens using public Wi-Fi available at Canadian airports to track movement both before and after citizens visited the airport. The specifics of how the government obtained the location data isn't made clear, but Canada's two largest airports, Toronto and Vancouver, deny providing CSEC with the data.
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by Karl Bode 08:19AM Monday Jan 27 2014
The Globe and Mail highlights how the next generation of downloadable games from Sony (at 30 to 80GB) are going to really start pushing Canadian bandwidth caps, which are considerably more restrictive than those here in the States. That's before Sony even launches Playstation Now, a gaming streaming service not unlike OnLive, or Sony's 4K video streams and downloads -- both of which may very well start eating Canadian bandwidth caps like popcorn shrimp. "The debate over Canada’s usage caps will either spark up again or the company will have to purposely degrade PlayStation Now in Canada, the same way Netflix did to its service, or both," notes the paper.

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by Bill Neilson 04:29PM Wednesday Dec 04 2013
Rogers Communications has had quite a 2013. From ruining the credit score of a man that never had Rogers TV or Internet service to having another one of their large-scale outages, Rogers was apparently hoping to end 2013 with a bang.
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by Karl Bode 08:36AM Friday Oct 18 2013
Rogers has been hounding Ontario resident Dave Johnson for three years about unpaid bills, resulting in credit collection agencies pursuing him and a ruined credit rating. The problem? Johnson has never had Rogers cable service. According to the CBC, Dave Johnson was hounded by debt collectors even after making it clear to them he never had service with Rogers, the news outlet illustrating numerous similar problems with Rogers and their debt collectors. Rogers admits to the CBC they were pursuing the wrong Dave Johnson, but insists that "generally the system works" while foisting any blame on the shoulders of debt collection agencies.

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by Karl Bode 11:00AM Monday Oct 14 2013
Canadian lawmakers say they're working on new rules that would require Canadian cable operators to offer a la carte content to consumers. "We don't think it's right for Canadians to have to pay for bundled television channels that they don't watch," said Canadian Industry Minister James Moore. "We want to unbundle television channels and allow Canadians to pick and pay the specific television channels that they want." There's a majority interest in more flexible channel options here in the States, but usually only fleeting lip service by cable operators when it comes to providing them -- a la carte or otherwise.

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by Karl Bode 04:24PM Thursday Oct 10 2013
Last month independent Canadian ISP TekSavvy all-but accused Rogers Communications of intentionally bumbling customer install and repair orders, creating a massive backlog of issues in order to help drive their competitors out of business. When I spoke to Rogers the company denied blame, instead blaming TekSavvy for missing necessary support forecasts and somehow "overwhelming" Rogers third party support resources.
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by Karl Bode 02:24PM Monday Sep 16 2013
As I noted last week, indie Canadian ISP TekSavvy has been struggling with prolonged disconnections for many of their users, something the company says is because of changes at Canadian incumbent Rogers. To hear TekSavvy tell it, the company suddenly and inexplicably found their install and repair trouble tickets being ignored by Rogers; months of this contributing to a backlog of support issues that have caused massive headaches for the company and customers alike.
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by Karl Bode 04:41PM Friday Sep 13 2013
Indie Canadian ISP TekSavvy isn't having a very good summer, and it appears Canadian incumbent Rogers is to thank for much of it. You'll probably recall that over the last few years independent Canadian ISP has built quite a name for itself for being a more consumer-friendly sort of ISP.
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by Karl Bode 02:31PM Thursday Aug 29 2013
If you've watched any of them do business for more than a few minutes, it has been amusing to watch Canadian incumbents Bell, Telus and Rogers kick, scream and cry about Verizon's possible entry into the Canadian market. Their Fair for Canada TV and radio campaign has employees reading scripted statements proclaiming that Verizon will steal Canadian jobs and generally make Canadian wireless service (already some of the most expensive anywhere) worse.
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by Karl Bode 02:35PM Monday Aug 26 2013
Canadian incumbents Telus, Bell and Rogers have recently fired up attack campaigns attempting to keep Verizon Wireless from entering their market. The campaign uses incumbent employees reading from scripts to insist that Canadian telcos simply want a "level playing field" and that Verizon will kill jobs.
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by Karl Bode 02:25PM Wednesday Aug 14 2013
As we've noted repeatedly, ISPs are so hungry to cash in on caps and overages, they're rushing toward implementing meters without making sure they work. Canadian cable operator Cogeco has been the absolute worst on this front, implementing metered usage charges back in 2009 -- and four years later still often struggling to measure usage correctly.
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by Karl Bode 09:02AM Wednesday Aug 14 2013
Back in May our users uncovered a Canadian scam being run by several individuals who were pretending to be entirely fake ISPs in order to collect customer cash and private user information. Using ISP names like "Cable Gator" and "Go Cable Solutions," the scammers promise users broadband service they can't get, demand $100 down payments and personal data including SIN and driver's license numbers, then skirt off with the cash.
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by Karl Bode 12:29PM Friday Aug 09 2013
It has been incredibly amusing to watch Canadian incumbents Bell, Telus and Rogers, no strangers to abusive and predatory anti-competitive behavior at every opportunity, kick, scream and cry about Verizon's possible entry into the Canadian market. Now that the predators are having to fight a real predator and the possibility of real competition, they're doing what any good, anti-competitive incumbent would do: engage in propaganda, disinformation and astroturfing to confuse the public.
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by Karl Bode 02:39PM Friday Jul 26 2013
With the recent news that Verizon might be eyeing an entry into the Canadian wireless market, last week Canadian incumbent Telus began crying like a spoiled child about the remote possibility that the Canadian market could see some additional competition. Telus, a company that like U.S.
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by Karl Bode 12:33PM Friday Jul 19 2013
As we noted yesterday, Verizon Wireless is putting out feelers and exploring the option of an expansion into Canada, specifically in the form of buying up one of the nation's struggling smaller carriers. Not too surprisingly, incumbent operators there don't want this to happen.
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by Karl Bode 02:53PM Thursday May 09 2013
According to the Globe and Mail, Canadian incumbent Rogers is the latest ISP to try and battle Netflix by copying Netflix. The ISP is cooking up their own Netflix clone and is even considering creating their own original content, something that Amazon, Hulu and Netflix have all been exploring to lessen content licensing fees.
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