We were recently the first to report that the FCC was concerned that Comcast's new de-prioritization system would degrade competing VoIP traffic, the agency writing a letter asking Comcast to explain how this wasn't anti-competitive, and why they hadn't previously mentioned the system's impact on VoIP. The new, protocol agnostic system was deployed late last year, after our users discovered Comcast was forging TCP packets in order to slow P2P traffic for all users -- a practice that resulted in an FCC investigation, and a rather toothless "sanction."

Comcast's new system temporarily de-prioritizes the traffic for customers who meet two criteria: they're on a congested node, and they have been using 70% or more of their assigned upstream or downstream throughput for more than fifteen minutes. The FCC only just realized that these restrictions will impact competing VoIP services, but not Comcast's own Digital Voice service. The FCC's late discovery speaks to the often glacial movement speed of the agency.

In addition to arguing the system was an anti-competitive weapon against other VoIP, the FCC argued that because Comcast's Digital Voice service rides on a different layer from their broadband service and is not impacted by congestion management, it's technically a telecommunications service -- and subject to regulation and assorted fees. The FCC some time ago ruled cable and telco broadband were "information services," thereby freeing them from significant regulation.

This week Comcast filed their response (pdf) with the FCC, the pleasant but clinical retort denying that there was any discrepancy between their original filing with the FCC and their implemented system. Comcast insists they've always made clear their Digital Voice service is not an "over the top" VoIP solution, and thereby not part of their high speed Internet (HSI) service -- in turn not subject to the FCC's demands.

Yesterday we reported that the FCC was suddenly concerned about how Comcast's new network management system treats independent VoIP operators. As previously discussed, the new system temporarily de-prioritizes the traffic for customers who meet two criteria: they're on a congested node, and they have been using 70% or more of their assigned upstream or downstream throughput for more than fifteen minutes.

While a lot was made of the FCC's investigation and Comcast's shift to a "protocol agnostic" network management system, the FCC order didn't actually punish Comcast, came with no fine, offered no new guidelines, didn't request they do anything they didn't plan to do voluntarily, and might not even be enforceable in court. Still, Comcast has voluntarily changed from a system that throttled upstream P2P traffic for all users, to a new 250GB monthly cap and a new "protocol agnostic" de-prioritization system -- which we first profiled back in September.

At the beginning of this year, VoIP provider ViaTalk was booted from the Better Business Bureau following an excessive number of customer complaints. Those customers that decided to hang in there with the company still have concerns. Discussions in our forums indicate that customers are facing a series of problems including a lack of sound on outbound calls and regular hang-ups in the middle of long calls. A recent firmware upgrade may (or may not) be responsible for some of the issues. The problem that seems to be frustrating customers most, though, is a lack of ability to get in touch with ViaTalk customer service representatives via phone.

On the heels of the company losing their Better Business Bureau accreditation and last Friday's outage, VoIP provider Viatalk is informing customers via e-mail that they can expect fee increases on their bills. A growing trend among small and large VoIP operators alike, companies bury the cost of doing business in below the line fees, so they can raise prices without it impacting the advertised price.

Users in our Viatalk forum say the VoIP operator is suffering from a widespread system outage at the moment. Customers say their VoIP lines are not working, and for a short time users could not access the company's customer support line.

VoIP provider Viatalk (see reviews, forum) today confirmed they've been expelled from the Better Business Bureau (see their listing). The agency voted last month to oust the provider after a high volume of complaints.

When SunRocket first folded, a large number of VoIP customers switched over to ViaTalk. The company had some trouble adjusting to the influx of customers but was helpful in addressing the problems that arose during the adjustment.