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by Karl Bode 09:42AM Friday Aug 30 2013
As I recently noted, Verizon has told me they're in the process of notifying roughly 45 of their 5.8 million FiOS customers that they're using "excessive" amounts of bandwidth. While some users in our forums note they've been using in excess of 77 Terabytes each month (running a video streaming empire out of your bedroom will do that), Verizon says anything in excess of 10 Terabytes monthly can get you on their radar.

Click for full size
Another user in our forums has shared a copy of the letter Verizon is sending out to these users.

"We have recently become aware of extremely high usage on your account," the letter begins. "This extreme usage is in violation of the Verizon Consumer Online Terms of Service (TOS) and the Acceptable Use Policy (AUP)....If the excessive usage continues past September 1, 2013 on your FiOS Internet account, your service will be disconnected on September 18, 2013."

The letter proceeds to notify the customer that he can avoid disconnection if he moves to a FiOS business line, though as we just found out, those accounts are not exempt from excessive use warnings. Nowhere in the letter does Verizon provide users with any sort of detailed explanation of exactly how much bandwidth they consider to be "excessive."

"Practically speaking, the consumer user experience with Verizon’s broadband networks has no limitations," the company tells me. "However there are terms of service customers agree to and are expected to adhere to. When they do not those customers distort the concept of home service versus business services."

While the warnings are being sent to only a small portion of Verizon customers at the moment, it does leave one wondering how long it will be before Verizon decides to use these users to justify imposing caps and overages on residential FiOS usage. While Verizon has traditionally advertised the lack of caps as a benefit of their all fiber infrastructure over coax and copper, the company has long chosen their words very carefully to leave the possibility of caps open sometime in the future.

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by Karl Bode 01:00PM Monday Aug 26 2013
For years Verizon has marketed their FiOS fiber to the home service as a superior alternative to cable. Part of that sales pitch has been the argument that the service doesn't require bandwidth caps -- though Verizon has historically always chosen their words very carefully to leave the possibility open sometime in the future.
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by Karl Bode 10:04AM Thursday Aug 15 2013
Responding to Google's recent announcement to offer their $70, symmetrical 1 Gbps service in Provo, Comcast will be responding with pricing and packaging changes, according to company documentation obtained by Broadband Reports. According to the memo sent to employees, Comcast has started offering Provo residents their Digital Premier channel bundle, 105 Mbps service, and either Xfinity Voice or Xfinity Home Secure for $120 a month for three years.
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by Karl Bode 10:26AM Tuesday Mar 05 2013
A reliable source at Comcast has provided me with the March launch schedule for the company's speed increases that have been slowly deploying nationwide. As noted last month, Comcast's Blast tier is going from 25/4 Mbps to 50/10 Mbps, their Extreme tier will be going from 50/10 Mbps to 105/20, and their Performance tier will be going from 12/2 Mbps to 25/4 Mbps for all users.
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by Karl Bode 12:19PM Wednesday Dec 19 2012
Broadband Reports has confirmed that Clearwire is testing new tiered pricing plans in several new markets. Clearwire's new trial pricing plans offer users 2 GB of usage for $20, 40 GB of usage for $40, or an unlimited offering for $60.
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by Karl Bode 10:29AM Friday Dec 07 2012
Update: Charter has confirmed they're not only killing off all online social media help, but they're pulling their technicians from our private, direct forum, where countless Broadband Reports readers have gotten additional private assistance above and beyond Charter's traditional (and traditionally very poorly ranked) tech support. A source tells Broadband Reports that Charter will be doing away with the company's entire social media department (offering Twitter, Facebook and online forum support) as part of broader efforts to cut costs.
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by Karl Bode 03:27PM Monday Nov 19 2012
Time Warner Cable's "six strikes" anti-piracy measures won't include the filtering of any websites, Broadband Reports has learned. The six strikes plan, scheduled to launch later this year, will vary from ISP to ISP -- with Verizon last week acknowledging they'll be throttling repeat offenders to an as-yet-unspecified speed.
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by Karl Bode 12:48PM Friday Sep 14 2012
It appears that Comcast is tinkering with the idea of offering higher caps with higher tiers of service, and will again shake up their speed options sometime in the next year for the majority of users. A reliable source tells Broadband Reports that it does appear that Comcast is going to go forward with the model they're currently testing in Nashville, which implements a 300 GB cap with users paying $10 per each additional 50 GB in overages.
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by Karl Bode 10:30AM Tuesday Sep 04 2012
A user of the Canadian cable company Videotron posts to our forums claiming that his WEP-secured router was hacked, resulting in a third party using his bandwidth. Because Videotron (like most Canadian ISPs) imposes caps and charges overages, the user says the intrusion resulted in a rather steep broadband bill in upwards of $600.
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by Karl Bode 10:58AM Friday Aug 03 2012
Yesterday we noted that our forums were filled with rumors that Mediacom would be the latest ISP to start charging users usage overages, despite the ever-dropping cost of delivering fixed line bandwidth to consumers. Mediacom has since confirmed the plans, a tech in our forums noting that the changes will begin August 1, after which point new users -- or users who move to one of Mediacom's new usage plans, will pay $10 for 50 GB of data if they cross their caps.
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by Karl Bode 07:29PM Thursday Jul 19 2012
Last month Verizon raised the bar for residential broadband (and high prices) when they announced their new Quantum FiOS tiers, which included a new top shelf 300 Mbps downstream, 65 Mbps upstream tier for $205 a month. Not to be outdone, sources tell Broadband Reports that Comcast is planning to offer a 305 Mbps downstream tier sometime before the end of the year in FiOS markets.
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by Karl Bode 02:09PM Wednesday May 30 2012
Verizon has confirmed our exclusive insider information from earlier this month, officially announcing some major speed upgrades for the company's FiOS fiber to the home service. According to Verizon, they're significantly ramping up the speeds of several FiOS tiers as well as introducing a new 300 Mbps FiOS tier.
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by Karl Bode 02:27PM Friday May 18 2012
We've been nudged by a reliable source with supporting evidence who tells us Verizon will be raising the speed of several of their FiOS broadband tiers very soon. According to the source, Verizon's symmetrical 25 Mbps tier will soon be changed to 50 Mbps downstream and 25 Mbps upstream.
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by Karl Bode 04:35PM Tuesday Mar 27 2012
As we recently noted, Cox Communications appears to be the latest ISP to prepare for metered billing as they slowly deploy a new usage meter across markets. While they've made nothing official yet, a user offers up the screenshot below from the company's own usage tool that indicates Cox will ultimately begin billing users for passing their cap.
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by ryan711 02:39PM Tuesday Mar 27 2012
If you saw my article on DIY Linux routers, you might want some of those advanced features and extra stability it provides, but don’t want to jump to a full-blown dedicated Linux router, or maybe you just want something that uses a little less power. At any rate, replacing the stock firmware of your consumer router with a third party one will give you more control over your network through advanced settings while also providing more stability than the stock firmware.
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by Karl Bode 11:05AM Friday Apr 29 2011
Several insiders have reached out to us to note that Cablevision will be offering a significant new Optimum Online speed tier starting on Monday. Dubbed "Boost Plus," the service will offer subscribers downstream speeds of 50 Mbps and upstream speeds of 8 Mbps.
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by Karl Bode 04:41PM Sunday Mar 13 2011
Broadband Reports was the first to learn, and has confirmed with AT&T, that the company will be implementing a new 150GB monthly usage cap for all DSL customers and a new 250 GB cap on all U-Verse users starting on May 2. From March 18 to March 31, AT&T users are going to be receiving notices informing them of the change in the company's terms of service.
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by Karl Bode 01:04PM Tuesday Mar 08 2011
Harbinger Capital Partners' Lightsquared network was originally intended to shake up the competitive landscape by offering new players wholesale access to an entirely new LTE network. Last July it was announced that Nokia won the $7 billion contract to build the LTE network, though a source with knowledge of Lightsquared's plans tells Broadband Reports that things have changed significantly since then, and that not only is Nokia possibly out of favor as the primary builder -- but that Lightsquared and Sprint are working in conjunction on future LTE plans, with Sprint's recently-announced base station retrofit now the cornerstone of Lightsquared's nationwide LTE ambitions.
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by Karl Bode 03:39PM Wednesday May 26 2010
Yesterday we noted that Comcast had started sending notifications to some users in their bills informing them that the company would soon be offering 105 Mbps downstream 10 Mbps upstream service. The service will launch for some users starting on June 1, and will cost $200 a month -- plus a $250 installation fee.
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by Karl Bode 11:06AM Wednesday Feb 24 2010
Back in 2008, Charter CTO Marwan Fawaz told attendees of the CableNEXT conference in Santa Clara that "eventually, we will go to a usage-based solution." In February of last year, we reported how Charter planned to impose a 100GB cap upon any Charter connection of 15Mbps or less, and a 250GB usage cap for broadband tiers "over 15 Mbps up to 25 Mbps." Charter's Eric Ketzer subsequently confirmed the plans, while noting that their $150, 60 Mbps DOCSIS 3.0 tier wouldn't have a cap.

We have no plans to introduce metered billing...we have not enforced and do not have plans to enforce (caps).
-Charter
But instead of new caps, Charter fell into bankruptcy. Still, even as recently as last November now-departed CEO Neil Smit stated that Charter would be considering "consumption based billing" once they emerged.

However, there have been no announcements concerning a migration to metered billing, nor has the company been enforcing their caps, according to users in our forums.
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