News tagged: Earthlink Cable Modem Service
Time Warner Cable let us know this week that the company has launched their new TWCable TV app for the Apple iPad. The app is currently available here
in the iTunes store and offers Time Warner Cable users access to 30 live HD channels (with commercials) and, in the company's words, "nearly 22,000 hours of programming." Like other "TV Anywhere" initiatives the cable industry hopes will prevent supposedly unimportant
cord cutting, the application requires that you subscribe to both Time Warner Cable TV service and
Roadrunner broadband service from either Time Warner Cable or Earthlink.
Time Warner Cable hopes such an application will limit the growing impact of services like Netflix streaming, though a limited catalog, ads, and other restrictions (the service can only be used at home) wind up making the service less interesting. Time Warner Cable is also facing opposition from broadcasters, who are already sending snarky legal missives
to the company, insisting that they didn't sign off on such a distribution deal:
Network legal reps are issuing a flock of heated missives to the nation's No. 2 cable operator, calling for an immediate halt to a new service that allows subscribers to stream video content to iPads and other tablet devices. Although Time Warner Cable introduced the free app just 24 hours, a number of cable network groups have already made it abundantly clear that they had not signed off on any such distribution arrangement.
So far the warnings sent to Time Warner Cable argue this service is not supported by affiliate agreements, but they don't include straight legal threats. You'll recall the easily-terrified broadcast industry sued Cablevision and lost
over Cablevision's efforts to store DVR content on the carrier network.
Users in our Earthlink forum
have been complaining about an Earthlink e-mail outage that began last Friday, and persisted through the weekend. While some users say their e-mail service has since been resolved, others say they were left without e-mail for more than three days. In conversations with Earthlink, the company says the issues are server failure related, but the company wouldn't get more specific. The problems appear to be impacting all Earthlink users, including dial-up, DSL and cable customers. The Wall Street Journal
also noted the outage but similarly got no comment from Earthlink.
As we told you when Time Warner Cable "scrapped" their metered billing trials due to consumer outrage, the plan will
return with a flashier coat of public relations paint
. Company execs, who avoided admitting error of any kind, insisted when they suspended the trials that angry consumers simply needed "education
." While Time Warner Cable is busy cooking up their latest metered billing sales pitch (which we expect this fall), the ISP's lawyers are busy mucking around
with broadband subscriber fine print, adding new language to the agreement that says you agree to paying overage fees. This is important, as the language closes the loophole for customers who might want to sign a price protection agreement to avoid future plans to charge you $1-$2 per gigabyte.
According to user posts in our Earthlink DSL
and Earthlink Cable
forums, the carrier appears to be having a significant server outage that has prohibited Earthlink customers from accessing their e-mail or any Earthlink-hosted website
. Calls to the company's 888 number indicate the company is working to resolve the problem, and the company's representatives say the troubles are related to a power outage in Pasadena. Atlanta-based EarthLink serves about 2.8 million customers, but has struggled to stay relevant with the decline of dial-up. Without the ability to resell service via next-generation networks, Earthlink turned to options like BPL and municipal Wi-Fi without success.
Earthlink's in a tough spot. They won't be able to share next-gen telco networks, their partnership with Covad goes only as far as that company's ADSL2+ network does, cost cutting is affecting support quality, their Muni-Fi efforts have bottomed out, and their investments in BPL were a waste of money. story continues..
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, Bill Neilson