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News tagged: Frontier Communications


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by Karl Bode 12:44PM Wednesday Mar 04 2015
Frontier Communications CEO Maggie Wilderotter will be stepping down. According to a company announcement, Wilderotter will be replaced by Daniel J. McCarthy, currently President and Chief Operating Officer and a member of the Board of Directors. Wilderotter endeared herself to Frontier Communications customers back in 2008 by trying to impose usage caps and overage fees the company then had to walk back from after customer backlash. More recently the CEO declared that speeds of 1 Gbps were little more than "hype" that simply acts to confuse customers (the company then proceeded to offer its own, very limited 1 Gbps deployments shortly thereafter).

27 comments


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by Karl Bode 08:32AM Tuesday Mar 03 2015
Frontier Communications and TiVO have struck a new deal that may give Frontier customers access to TiVO hardware and service. According to a company announcement, Frontier will begin to market and deploy co-branded versions of TiVo's suite of whole-home products and services -- including an industry-first deployment of the TiVo Roamio DVR with over-the-air (OTA) support -- starting sometime in the middle of this year. Frontier's going to target cord cutters with these services; the company never particularly bullish on offering TV services -- even though they just acquired Verizon's DSL and FiOS assets in CA, FL and TX.

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by Karl Bode 07:56AM Tuesday Feb 24 2015
Earlier this month Frontier Communications announced it would be acquiring all of Verizon's fixed-line assets in California, Florida and Texas in a deal worth $10.5 billion. Before that, Frontier acquired all of AT&T's fixed-line assets in Connecticut in a deal worth $2 billion.
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by Karl Bode 10:29AM Monday Feb 23 2015
We've explored just how corrupt and dysfunctional West Virginia has been when it came to spending their $126.3 million in broadband stimulus funds. Local Charleston Gazette reporter Eric Eyre has been doing an absolutely fantastic job the last few years, highlighting how Verizon, Frontier and Cisco convinced the state to buy ridiculously overpriced, overpowered and unused routers, and ridiculously overpaid, redundant consultants who haven't actually accomplished anything.
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by Karl Bode 12:53PM Friday Feb 06 2015
While there's been a lot of hand wringing about the FCC's decision to pass Title-II based net neutrality rules from the likes of AT&T, Verizon and Comcast, Charter Communications curiously doesn't seem particularly bothered by the news. Speaking this week to investors and analysts, Charter CEO Tom Rutledge proclaimed that Title II "doesn't change anything in any way," and he's accepting it because it's now the "law of the land."

That said, the CEO then proceeded to argue that Title II is like a "bazooka," and he's slightly uncomfortable with it being pointed at him:
quote:
"It seems to me to be an excessive approach," he said, noting that Charter has never run into any net neutrality problems with Internet video providers.
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by Karl Bode 05:27PM Thursday Feb 05 2015
Verizon and Frontier Communications have formally announced that Frontier is buying another massive chunk of Verizon's unwanted fixed-line network. According to a Frontier press release, the $10.5 billion deal will involve Frontier acquiring all of Verizon's residential, commercial and wholesale customers in California, Florida and Texas.
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by Karl Bode 06:11PM Wednesday Feb 04 2015
Those unconfirmed Verizon employee rumors I've been hearing about of a Verizon sale of Florida, Texas and California DSL and POTS assets to CenturyLink got it half right: Verizon is preparing to sell off a massive chunk of its fixed-line network. Except according to a report in the Wall Street Journal it's Frontier doing the buying.
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by Karl Bode 08:31AM Wednesday Jan 28 2015
Last year, Frontier Communications CEO Maggie Wilderotter stated that people don't really need 1 Gbps, and that the 3 to 6 Mbps most of her customers can get was just fine for most people. Last summer, trying to downplay the fact said 3-6 Mbps is painfully uncompetitive, Wilderotter called Google Fiber "hype" that "confuses customers," and that even talking about 1 Gbps services was something that was "disrespectful" to the customer base.
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by Karl Bode 06:28PM Thursday Nov 06 2014
Last week we noted how AT&T's handoff of their Connecticut POTS and DSL customers to Frontier Communications didn't go very well, with numerous customers complaining about both Internet and television outages and issues. Frontier ultimately came forward and offered users $50 automatic bill credits, though it would appear that many of the issues are ongoing -- a week after the transition began.
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by Karl Bode 03:59PM Thursday Oct 30 2014
Earlier this week we noted that AT&T's handoff of their DSL and landline users to Frontier in Connecticut hasn't been particularly smooth, with a lot of customers complaining about prolonged DSL and TV outages. As the week has rolled on the outages seem to have resolved, but the company's Facebook page is littered with apologies for a wide variety of continuing issues, from DVR and VOD problems, to heavy pixelation of TV signal.
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by Karl Bode 06:30PM Tuesday Oct 28 2014
After mocking other 1 Gbps deployments as "hype" that "confuses customers," Frontier Communications last week quietly started offering 1 Gbps service under the FiberHome brand to a few development communities in Durham. According to Frontier, the 1 Gbps service will run users $220 a month.
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by Karl Bode 12:17PM Tuesday Oct 28 2014
Last week saw Frontier's acquisition of AT&T's DSL and landline customers in Connecticut get final regulatory approval, but customers already are complaining about a sloppy handoff. According to the Middletown Press, the midnight weekend transfer of ownership of hundreds of thousands of customers didn't go particularly well, with an undetermined but significant number of customers losing DSL and TV service well into Monday afternoon.
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by Karl Bode 02:06PM Friday Oct 24 2014
Last year, Frontier Communications CEO Maggie Wilderotter stated that people don't really need 1 Gbps, and that the 3 to 6 Mbps most of her customers can get was just fine for most people. Last summer, trying to downplay the fact said 3-6 Mbps is painfully uncompetitive, Wilderotter called Google Fiber "hype" that "confuses customers," and that even talking about 1 Gbps services was something that was "disrespectful" to the customer base.
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by Karl Bode 10:34AM Tuesday Oct 21 2014
Already under investigation in West Virginia for possible mishandling of government subsidy money, Frontier Communications is now facing a new class action in the state for failing to offer the services they advertised. According to the Charleston Gazette, the suit complains of frequent outages and accuses Frontier of failing to deliver speeds paid for.
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by Karl Bode 10:06AM Tuesday Oct 07 2014
We've explored just how corrupt and dysfunctional West Virginia has been when it came to spending their $126.3 million in broadband stimulus funds. Local Charleston Gazette reporter Eric Eyre has been doing an absolutely fantastic job the last few years, highlighting how Verizon, Frontier and Cisco convinced the state to buy ridiculously overpriced, overpowered and unused routers, and ridiculously overpaid, redundant consultants who haven't actually accomplished anything.
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by Karl Bode 10:43AM Monday Sep 29 2014
The cable companies that pioneered cable television continue to flounder in JD Power and Associates' latest TV customer satisfaction survey. According to the latest results from the firm, DIRECTV and Verizon FiOS (738) tied for top honors in TV customer satisfaction in the East region; AT&T U-verse (750) ranks highest in the North Central region; Verizon FiOS (751) ranks highest in the South region; and DISH Network (739) ranks highest in the West region.
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by Karl Bode 12:29PM Tuesday Sep 02 2014
Frontier's $2 billion attempt to acquire AT&T’s local wireline, broadband and video operations in Connecticut (originally announced last December) seemed to have been going swimmingly, recently gaining approval by the FCC and even union leaders that had originally opposed the deal. But the deal appears to have hit a snag in the form of the Connecticut Public Utilities Regulatory Authority (PURA), which has denied a deal settlement the companies reached with state officials.

PURA argues that the deal's conditions don't mean much, and the deal doesn't do enough to benefit Connecticut consumers:
quote:
But the state Public Utilities Regulatory Authority said in a filing Thursday that the settlement, as drafted by Connecticut's Attorney General George Jepsen and Consumer Counsel Elin Swanson Katz, does not do enough for state residents. Instead, regulators sent the parties back to the drawing board, saying the settlement's provisions contained "merit for further discussion in an effort to rehabilitate them wherever possible."...Proposed broadband internet investments lack specifics, they said...
The deal is still expected to ultimately move forward; meetings on hammering out updated technical specifics of the deal are expected this month.

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by Karl Bode 08:11AM Wednesday Aug 13 2014
If a position flip flop by a Connecticut CWA union boss is any indication, Frontier's takeover of AT&T's landline operations in Connecticut just got quite a bit easier. CWA Local 1298 President William Henderson now says he supports the deal after opposing it previously, complaining the two companies didn't offer much information.
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by Bill Neilson 04:09PM Tuesday Aug 05 2014
We've consistently discussed the sorry state of broadband service in West Virginia, whether it was back when Verizon couldn't be bothered to make repairs, or after Frontier purchased Verizon territories they couldn't afford to fully upgrade. To summarize for those not up-to-date with Frontier:

• Frontier has been outraged at being forced to provide basic broadband speeds after receiving millions from the state of West Virginia and the federal government.
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by Karl Bode 09:04AM Thursday Jul 31 2014
Last year Comcast started experimenting with a prepaid broadband service that, for $70, provided users with an Internet startup kit and thirty days of 3 Mbps downstream and 768 kbps upstream cable broadband service. After that, users have the option of paying either $15 for seven days of access or $45 for another 30 days. Not to be outdone, Frontier says they're now experimenting with a "seasonal" prepaid option of their own. In Ohio, users can pre-purchase DSL service in increments of one, seven or 30 days, something Frontier insists is perfect for customers "who desire financial flexibility,...students, travelers, (and) low-income and credit-challenged customers."

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