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News tagged: Frontier Communications


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by Karl Bode 02:31PM Monday Mar 10 2014
Netflix has released the company's latest month rankings of ISP Netflix streaming performance. Not too surprisingly, the results show that Comcast Netflix streaming performance has improved two spots after Comcast and Netflix last month struck a new interconnection agreement that eliminated middlemen like Cogent Communications from their transit routes. As we noted at the time, it could take some time before the benefits of that deal impact all Comcast users, so I imagine you'll see Comcast slowly rise in these rankings further in coming months.

Click for full size
Elsewhere, the dismal performance from several notable major ISPs continues. AT&T's U-Verse actually dropped another two spots in the Netflix rankings, and Verizon FiOS and Frontier Communications also each dropped a spot.

Both AT&T and Verizon have hinted at the fact they're working on similar direct interconnection deals, but those deals are taking long as neither is currently trying to get a massive merger approved.

Interestingly, Netflix did something slightly different for this incarnation of the rankings, offering users an expanded list of ranked ISPs that shows where many smaller ISPs might appear.

"Since we started publishing the ISP Speed Index in December 2012 we have tracked the largest broadband providers in the US plus Google Fiber, the guiding North Star for broadband performance in the country," Netflix says in a blog post. "With the expansion, Google Fiber continues to be at the top of the expanded list of ISPs, but Cablevision – Optimum leads the major ISPs."

32 comments


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by Bill Neilson 01:48PM Thursday Feb 20 2014
Just days ago, Frontier Communications proudly let everyone know that they had expanded broadband access to roughly 176,000 households in West Virginia and seen consumer complaints of their service drop by nearly 70 percent. That's slightly-less impressive once you realize that Verizon was doing little to nothing to support those users, so you'd expect a significant reduction in complaints even if the acquiring company was doing the absolute bare minimum.
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by Karl Bode 12:22PM Thursday Jan 30 2014
The FCC today voted unanimously to begin conducting voluntary trials to ensure a relatively smooth and reasonable transition away from the PSTN and copper networks. The push for such trials began in earnest after Verizon refused to repair the DSL and copper POTS lines of hurricane Sandy victims, instead forcing them to instead use an inferior wireless-based product known as VoiceLink, which doesn't work with alarm systems, has numerous glitches, and doesn't provide data connectivity.
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78 comments


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by Bill Neilson 08:41AM Wednesday Jan 29 2014
Frontier spent $8.5 billion in 2010 for Verizon’s DSL and landline customers, and is close to spending another $2 billion for AT&T’s Connecticut DSL and landline customers. As Karl noted several weeks ago, Frontier seems intent on growing just to grow, without much concern for customer support scaling or being able to upgrade aging DSL lines.
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by Karl Bode 10:37AM Wednesday Dec 18 2013
Wall Street isn't exactly sure that Frontier's acquisition of AT&T's Connecticut operations, announced yesterday, is a particularly good idea. One, the landline is dying.
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by Karl Bode 10:03AM Tuesday Dec 17 2013
Frontier Communications has announced that the company will be buying AT&T's fixed-line networks in Connecticut in a deal estimated to be worth around $2 billion. According to the companies' press release, the deal will involve all AT&T residential (both DSL and U-Verse), commercial and wholesale customers in Connecticut.
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by Bill Neilson 09:10AM Friday Dec 06 2013
Frontier Communications executive Dana Waldo stormed out of a public meeting at the West Virginia Capitol on Wednesday, after he was asked if Frontier's broadband technology would provide households with basic DSL speeds in Tyler County, West Virginia. Waldo got angry while Council members were reviewing grant applications from a Frontier competitor that plans to bring broadband service to Tyler County.
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by Karl Bode 08:30AM Monday Nov 25 2013
We've explored just how corrupt and dysfunctional West Virginia has been when it came to spending their $126.3 million in broadband stimulus funds. Local Charleston Gazette reporter Eric Eyre has been doing an absolutely fantastic job the last few years, highlighting how Verizon, Frontier and Cisco convinced the state to buy ridiculously overpriced, overpowered and unused routers, and ridiculously overpaid, redundant consultants who haven't actually accomplished anything.
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by Karl Bode 02:25PM Thursday Nov 07 2013
According to Frontier Communications earnings report, the company added 26,800 new broadband customers last month, and 84,500 new net broadband customers in the last nine months -- in large part thanks to a new "$20" DSL promotion being run by the company. As noted in March when it launched, the $20 deal requires you sign up for a $30 to $40 copper POTS line you may not actually want.
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by Karl Bode 08:41AM Wednesday Oct 02 2013
Thanks to FiOS, Verizon has taken top honors in the JD Power and Associates "2013 U.S. Residential Internet Service Provider Satisfaction Study" in the East, West and South regions, while WOW! (Wide Open West) scored the best among all ISPs in the North Central region.
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by Karl Bode 09:26AM Thursday Aug 29 2013
Illinois Governor Pat Quinn has announced that Frontier Communications will help build a $1.5 million 1 Gbps network that will serve homes, schools and businesses in Southern Illinois. According to a statement from the governor's office, the build will be a collaborative effort between Frontier, the City of Carbondale, Southern Illinois University and Connect SI.
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by Karl Bode 08:46AM Wednesday Aug 07 2013
Time Warner Cable's recent decision to hike customer prices, then impose a fee hike on modem rental for the third time in a year continues to result in the national press belatedly realizing the company benefits from too little competition. However, what little competition there is for Time Warner Cable is trying to take advantage of this outrage, Frontier Communications running ads in upstate New York lambasting Time Warner Cable and pretending that Frontier users won't see rate hikes:
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Frontier Communications is making the most out of the cable company rate increases with a new “Goodbye Time Warner” ad campaign. It is pitching $19.99 broadband price-locked for two years — an improvement over its earlier offers thanks to a major reduction in sneaky fine print. Customers can get up to 6Mbps service at the special offer price as long as they keep a Frontier landline active with a qualifying calling package.
Frontier is traditionally to healthy broadband competition as Lindsay Lohan is to good acting and healthy living, so really many customers are simply choosing the lesser of two evils. Frontier's price point may sound nice, but they're forcing you to bundle a landline you probably don't want in order to get it, a forced-bundling practice consumer advocates have been fighting to eliminate for a decade.

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by Karl Bode 03:09PM Wednesday Jun 19 2013
We've explored just how corrupt and dysfunctional West Virginia has been when it came to spending their $126.3 million in broadband stimulus funds. Local Charleston Gazette reporter Eric Eyre has been doing an absolutely fantastic job the last few years, highlighting how Verizon, Frontier and Cisco convinced the state to buy ridiculously overpriced, overpowered and unused routers, and ridiculously overpaid, redundant consultants who haven't actually accomplished anything.
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by Karl Bode 12:33PM Friday Mar 22 2013
Comcast VP of public policy Rebecca Arbogast informed attendees of a Free State Foundation conference this week that the "alleged failing and falling state of U.S. broadband" is "based on misunderstood and misused statistics." According to Arbogast, the claim that the United States is 22nd in broadband is effectively a lie, used by critics to unfairly attack what is secretly a top ranked broadband infrastructure. Arbogast went on to argue that comparing the United States to markets in Asia is "silly at best" and that those criticizing United States broadband are just engaging in "hand wringing":
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(Arbogast said) the absolute price of broadband was essentially flat while speeds increase 900%. She pointed out that over the same time the cost of college has increased 72%.
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by Karl Bode 08:30AM Wednesday Feb 27 2013
New Frontier customers can now order DSL services for $20 a month -- with a catch. According to a company statement, users can get that price locked in for three years with no contract or installation fees -- if users sign up for a traditional copper landline phone account that's surely to add $30 to $40 in over-priced voice services (and fees) on top of that original price tag. Such "price lock" promises traditionally aren't worth it, as you can usually get a lower rate through negotiations over time. The deal fine print (pdf) notes the speed you get is 6 Mbps, but they fail to note the upstream speed. Users can double that speed for $10 more -- though you have to be in an area where Frontier has upgraded to offer those speeds.

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by Karl Bode 11:40AM Friday Feb 15 2013
Back in 2011 the FCC began collecting real-world user broadband data from customized routers, then issuing reports on which ISPs were failing to deliver advertised speeds. It's one of the few FCC policies in recent years that has truly paid dividends for consumers.
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by Karl Bode 12:31PM Thursday Feb 07 2013
It has been about half a decade now that I've been pointing out that most of the meters used by ISPs to track and bill consumers for usage aren't accurate. Customers of Canadian cable operator Cogeco have long complained the company's meter is inaccurate when users can load it at all, and every so often the meter simply goes mad -- like last Spring when the meter was horribly confused by leap year.
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by Karl Bode 12:01PM Wednesday Dec 19 2012
We've noted several times how Verizon's sale of their DSL and landline assets to Fairpoint and Frontier was strategically brilliant (unless you're one of the impacted customers). Not only did Verizon sell both companies millions of neglected customers and lines they didn't want to maintain or upgrade, the deals offloaded huge amounts of Verizon debt onto these companies (driving Fairpoint into bankruptcy) while netting Verizon a huge tax write off.
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by Karl Bode 08:46AM Wednesday Dec 12 2012
Netflix has once again ranked the best ISPs for streaming content. According to this Netflix blog post, the company's rankings come from 30 million members viewing over 1 billion hours of Netflix each month.
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by Karl Bode 10:47AM Tuesday Oct 16 2012
Two new J.D. Power and Associates studies note that customers on pricier cable tiers claim they're more satisfied, while DSL users complain their connections aren't keeping pace with modern household bandwidth demands.
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70 comments


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