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News tagged: install


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by Karl Bode 08:22AM Monday Aug 25 2014
The Wall Street Journal has an interesting article exploring complaints on how Google Fiber (and responding, highly-selective deployments by CenturyLink, AT&T, and others) may fuel a digital divide by only upgrading select residents in certain cities. That said, the article claims that Google Fiber's ability to deploy fiber to just select locations helped save them 20% over traditional builds like Verizon's FiOS. "If Verizon resumes expansion, the company would consider Google's build-to-demand model because it has the potential to be more profitable," Verizon executive Chris Levendos tells the paper.

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by Karl Bode 08:28AM Monday Aug 11 2014
Several regular readers have sent out this YouTube regulars' recorded support call with Comcast (and this associated Consumerist write up and Reddit discussion) in which the company tries to explain $181.94 in charges. The customer did a self-install, but the connection a few weeks later started having daily connectivity issues.
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by Bill Neilson 02:03PM Monday Jun 30 2014
Previously, we have discussed a number of instances in Kansas City where those installing Google Fiber were "butchering" the homeowner’s property. Although Google says they're learning as they go, complaints are still rolling in about installers tearing apart property with rutted lawns and busted gas lines.
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by Karl Bode 04:21PM Wednesday Jun 25 2014
Over the years we've seen a wide variety of causes for broadband outages ranging from beavers to gunshots. Network World sends a new one our direction, noting that one of their columnist's Verizon FiOS connection suffered an outage after ants ate through the fiber casing -- two times in five years.
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by Karl Bode 04:39PM Friday May 23 2014
Over the years several communities have gotten upset about the AT&T VRAD cabinets required to deliver the company's U-Verse FTTN/VDSL service. In some areas, complaints involved anger of AT&T ignoring easement rights or childhood traffic dangers, while in other markets the complaints have been aesthetic or property-value driven.
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by Karl Bode 04:23PM Thursday May 08 2014
Over the years several communities have gotten upset about the AT&T VRAD cabinets required to deliver the company's U-Verse FTTN/VDSL service. In some areas, complaints involved anger of AT&T ignoring easement rights or childhood traffic dangers, while in other markets the complaints have been aesthetic or property-value driven.
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by Karl Bode 06:15PM Tuesday Apr 08 2014
While most of us love the faster speeds provided by fiber, over the years we've seen more than a few complaints about destroyed property. When Verizon was heavily expanding FiOS heavily back in 2005, for example, there were more than a few complaints about trampled azaleas or exploded garages.
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by Karl Bode 08:43AM Wednesday Mar 19 2014
Years ago, Verizon struggled with stuffing traditional, inflexible fiber through all the nooks and corners of apartment complexes. As such, more than five years ago they partnered with Corning to produce bendable fiber, which they've since been using for apartment complex (MDU) and other close quarter installs.

Now Verizon says they've taken things a step further, and have worked with Samsung to develop an "undressed fiber" technology they're dubbing "magic wire." The telco says magic wire is a polymer-coated bendable fiber technology that allows the near-invisible install of fiber lines throughout apartments (most FiOS homes will continue to use existing coaxial cable).

This new magic wire technology is currently being used in the NY market, but should expand in time, notes the company.

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by amungus 12:18PM Thursday Mar 13 2014
Since the demise of the free LogMeIn service, you might have lost access to your home PC. Fortunately, with the right router, and a little bit of time, you can gain free access to your home machines very easily with OpenVPN.
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by Bill Neilson 12:13PM Friday Mar 07 2014
As Karl Bode noted last month, Google’s installation of a telecom cabinet in the middle of a sidewalk caused a bit of an issue with residents of Kansas City, MO. Now, others seem to be having similar issues with the installation of Google fiber boxes.
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by Karl Bode 08:19AM Tuesday Nov 26 2013
Some years ago Verizon froze FiOS expansion to focus on making more money off of FiOS users (rate hikes), improving uptake rates in existing FiOS areas, and converting stubborn DSL users in those areas to FiOS. Speaking recently at an investor conference, Verizon CFO Fran Shammo estimated that the 300,000 DSL to FiOS migrations Verizon performed this year saved the company about 600,000 truck rolls and $100 million in repairs and maintenance in 2013 alone.
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by Karl Bode 04:46PM Tuesday Sep 24 2013
AT&T has yet to offer a single customer 1 Gbps service, but that didn't stop AT&T CEO Randall Stephenson today from hinting at additional 1 Gbps market launches that may or may not happen. To counter media excitement created by Google Fiber's move into Austin last April, AT&T issued an ambiguous announcement one day later proclaiming they were "prepared to build" networks with "advanced fiber optic infrastructure" under select circumstances.
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by fredthomsen 04:31PM Thursday Sep 05 2013
If you've got something you'd like to write about or review that is suitable for the home page, please contact us.
When I first heard about Chromecast, I was skeptical on whether I would end up buying one. I have always been annoyed and aggravating by streaming solutions for TVs.
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by Karl Bode 12:34PM Tuesday Jan 08 2013
For a company whose U-Verse fiber to the node broadband service has consistently under-performed in the battle against cable, AT&T executives were very confident in future U-Verse speed claims while speaking at their developer conference this week at CES. AT&T recently announced that they'd be expanding their U-Verse footprint from 24.5 million homes to 33 million, though the company used some fuzzy math to make the expansion seem much larger than it was.
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by Karl Bode 10:04AM Friday Jan 04 2013
Verizon has promised to wire all of New York City with FiOS by 2014, but now says they're running into resistance from landlords, some of whom tell the telco their tenants don't want FiOS. Stop the Cap directs our attention to the fact that the company has filed a complaint (pdf) with the New York Public Service Commission.
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by Karl Bode 09:45AM Friday Dec 28 2012
Time Warner Cable is testing a new system that should allow the company to reduce the current four hour technician visit window to just one hour. According to the Milwaukee Journal Sentinel, Time Warner Cable has been testing the new system for the last six months in Milwaukee, Kansas City, Cleveland and Dallas. The new technician deployment system should result in technicians arriving within a one-hour window 98% of the time. Cable operators traditionally exist in the cellar of consumer satisfaction rankings, and waiting half the day (or several days) for an install or repair technician is a large reason why.

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by Karl Bode 10:39AM Thursday Dec 27 2012
Cablevision has filed suit against the Communications Workers of America, claiming the union has been making "patently false and defamatory claims" about the company's broadband services in New York City. According to a Cablevision statement, the CWA has repeatedly made claims that Cablevision service is slower in Brooklyn than in other parts of the company's footprint.
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by Karl Bode 12:27PM Monday Sep 10 2012
A new post over at the Google Fiber blog notes that with pre-registration now closed, 180 out of 202 potential "fiberhoods" in the Kansas City region have qualified for Google Fiber. As we noted back in July, Google encouraged Kansas City communities to participate in a six week rally to determine which neighborhoods were connected first.
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by Karl Bode 12:29PM Tuesday Jun 05 2012
Google's 1 Gbps residential fiber build is officially underway in Kansas City, with consumers expected to be up and running with ultra-fast broadband sometime in the second half of the year. Rumors have established that Google is also planning to offer those users an IPTV service based on FCC license applications and filings with the Missouri Public Service Commission.

A little more evidence emerged this week in the form of a Google Fiber GFHD100 'IP set-top box' that's winding its way through the FCC approval process. The "Google fiber" labeled device is sporting Wi-Fi, IR, USB, Ethernet, HDMI input and output and an Ethernet/coax connection (the latter potentially for MOCA networking). Again Kansas City will be an interesting scenario to watch (and most incumbent executives' worst nightmare) where Google will control the pipe, the ad/content, and the set top hardware.
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by Karl Bode 09:14AM Wednesday May 23 2012
Stop the Cap directs our attention to a new ad campaign for Canadian cable operator Videotron, which involves secretly recording the company's installation techs sent on fake service calls, then posting videos of their service on the company's website. "Our conscientious technicians are ambassadors for Vidéotron and its values," said Manon Brouillette, president of consumer markets of the campaign. "We are very proud of them. They have achieved an impressive 96% customer satisfaction rate and this campaign is a tip of the hat to their great work." It would probably be safe to guess that any sub-standard installer performance work was left on the cutting room floor.

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