While Comcast lobbyists tried their best to slow the encroachment of Verizon FiOS into their hometown of Philadelphia, the Philly city council authorized a citywide franchise back in February (you can read the agreement here (pdf) if you're into that kind of thing). As per the deal, Verizon has around seven years to wire the whole city, though these agreements (as with NYC and DC) often have loopholes that let Verizon extend deadlines or wiggle out of obligations should certain adoption numbers not be met. According to the Philadelphia Inquirer, service this week went live in Chestnut Hill, South Philadelphia and North Philadelphia, near Girard College. Additional neighborhoods should come online this year, but Verizon isn't saying which ones. Verizon does keep a PA construction notice (pdf) on their website, but it's quite often outdated. 8 comments After his company won approval of its bankruptcy plan this week, Charter Communications CEO Neil Smit tells Bloomberg that upon exiting from bankruptcy, the company will raise prices and consider consumption-based billing. Charter Communications hasn't been profitable since the company went public in 1999, posted a $2.45 billion loss last year, constantly ranks at the bottom of most customer satisfaction surveys, is swimming in debt, and was just forced into bankruptcy and reorganization. story continues..34 comments Back in September we noted how it seems like only a matter of time before Verizon engaged in metered broadband billing. After Time Warner Cable's PR implosion, most ISPs are in a holding pattern on the idea until they can sell consumers on it, something they haven't done a good job of so far. story continues..112 comments Given the high costs of deploying fiber to the home, we're starting to see new models emerge whereby if customers really want it, they can share the cost of having it installed (one Norwegian ISP gives a $400 rebate if you dig your own fiber trench). Now Utopia, the nation's largest municipal fiber deployment, is testing a new model whereby communities who want the fiber deployed can share the cost of installation. As more Utah cities look to connect to Utopia but debate how they should pay for it, Brigham City has decided that if users want fiber they can pay for it themselves. 1,600 local residents have already ponied up $3,000 a piece, helping the city install a $5.5 million network while the city itself only puts up about $700,000 of the required cost. 48 comments For many years now companies (including some of the biggest broadband ISPs) have been issuing gift cards instead of cash as rebates. Why? Companies can impose a number of restrictions on the cards that statistically reduce the amount of actual cash companies have to pay out. story continues..53 comments Consumer advocates, unions and state regulators are worried that Verizon's plan to sell a massive chunk of their DSL and landline networks to Frontier Communications won't go very well. The $8.5 billion deal, if approved, would infuse Frontier with 4.8 million new residential and small-business phone lines across 14 states, 1 million broadband connections, and 11,000 former Verizon employees. story continues..25 comments With the cable company he founded currently struggling through bankruptcy, Charter Communications founder and Chairman now finds himself facing a much more serious and difficult task: beating back cancer a second time. Allen, who already fought and beat cancer some twenty five years ago, is now facing non-Hodgkin's lymphoma, according to The Seattle Times. "For those who know Paul's story, you know he beat Hodgkin's a little more than 25 years ago and he is optimistic he can beat this, too," says Allen's sister Jody Allen. Allen spent much of the summer battling with creditors, who didn't like Allen's efforts to retain control of the company after restructuring. The restructuring is supposed to eliminate about $8 billion of the company's $21.7 billion in debt. 18 comments Verizon suffered from quite a bloody third quarter when it came to DSL numbers, the company losing 135,000 DSL customers -- and only a portion of those having upgraded to the company's FiOS service. To help counter these DSL losses Verizon keeps tinkering with their DSL promotions, and yesterday rolled out a new one. According to a Verizon press release, new Verizon 1 Mbps, 3 Mbps or 7 Mbps DSL customers can get service free for six months if they're willing to sign a one year contract with the company. FiOS customers should note the company has also slightly tweaked their FiOS promotions depending on where you live. 24 comments Like the AOL of old, Vonage has cultivated quite a reputation as a company that often makes it incredibly difficult to actually cancel your service. The check for this behavior has finally come due, and it's likely considerably less than they made from the practice. According to an announcement posted to the website of Idaho Attorney General Lawrence Wasden, Vonage has agreed to pay $3 million in penalties to 32 states in order to settle an investigation into some of its business practices. The settlement also cites Vonage for failing to note their VoIP service needed broadband and then socking customers with cancellation fees, and for offers of "free" services that wound up charging a litany of activation and other fees. 44 comments Ask and ye shall receive. Windstream has confirmed to Broadband Reports that the company has raised the upstream speed of their DSL tiers. Windstream says they're responding to a request in our forums by users who found 386 kbps to be a little dated for 2009. Both the company's 3 Mbps and 6 Mbps tiers have seen the upstream side of the equation nudged from 384 kbps to 768 kbps -- at no additional price. The upgrades apparently started in early November and will be ongoing through December -- so if you haven't seen them yet, Broadband Reports readers can apparently nudge Windstream to get the upgrade now. 29 comments Back in 2007, Minnesota's Attorney General filed a lawsuit against Sprint for extending a customer's long term contract without their knowledge. Just a few years back, most of the major wireless carriers had a nasty habit of extending a user's contract quietly every time even minor plan changes were made, then socking the user with early termination fees when they though their original contract was up and tried to leave. Minnesota's suit gained national attention, and carriers have since backed away from the practice. Today Sprint settled with the State of Minnesota, and Minnesota Sprint customers can get their early termination fees refunded in full. Impacted Minnesota consumers can either call the Minnesota Attorney General's Office at 1-800-657-3787 or 651-296-3353, or fill out this form and mail it in. 7 comments Whether it comes to triple play broadband or wireless service, pricing plans are often designed to give the illusion of value -- instead of the real thing. Bundle plans are often designed to prevent direct comparisons with a competitor's service, and plans are almost always designed to get you to pay more money than you'd like. story continues..32 comments You might remember how during the summer, Teresa Dixon Murray at the Cleveland Plain Dealer did a great job highlighting a phantom $1.99 fee Verizon was hitting consumers with -- even if they didn't use any data. The phantom charges were being incurred when phones were off, phone batteries were dead, Internet access was blocked, or the phones didn't have the necessary software to go online. story continues..106 comments As we mentioned last week, starting November 15 Verizon will be doubling the early termination fee for smartphones from $175 to $350. The move is aimed largely at preventing people from turning around and making a profit on devices like the new Motorola Droid on eBay, but also to well, make money. story continues..62 comments Somewhat lost in the news coverage of Clearwire's accelerating launch of Mobile WiMax markets is a simple question: does the service actually work well? As we noted a few weeks ago, there's a significant number of new Clearwire customers in our forums who haven't been exactly thrilled with the new Mobile WiMax service's speed, range or availability. Those complaints continue, with one user e-mailing us to note his experience as a new Clearwire customer has been, for lack of a more scientific term, sucky. story continues..52 comments Cox Communications is informing Louisiana customers that they'll be raising both TV and broadband prices this fall. According to The Advocate, basic cable customers will be seeing a price hike of $2.58 per month, and those who subscribe to expanded basic will pay another $3 per month. Premium services like HBO and Showtime will also be seeing $1 hikes. Cox customers on starter, value, preferred or premier broadband tiers can also expect rate hikes of between $2 and $3 a month. The hikes are occurring in Lafayette, despite the added competition in the market from the local municipal fiber deployment Cox tried so very hard to derail. 23 comments Regulators in both Washington and Oregon see Verizon's sale of their networks in the states to Frontier as a deal that carries "lots of risk, but very little upside," according to The Oregonian. Staffers in both states are recommending that utility commissioners reject the massive deal, which would triple Frontiers size and impose $3 billion in debt. Frontier tells the paper that they're being "too pessimistic" about the deal, saying they hope to create "a very stable, moderately (indebted) company." Frontier executives have been on a country-wide tour trying to convince state regulators that they won't be another Fairpoint Communications. 44 comments According to a leaked memo posted over at the Boy Genius Report, Verizon is preparing to double the early termination fee for customers who buy new smartphones via Verizon. According to the memo, customers after November 15 who buy an "advanced device" (smartphones) can expect to pay a $350 ETF, though that total will decrease $10 a month every month a user's under contract. The BGR surmises that the change is to stop people from flipping subsidized smartphones over at eBay, though you can also be sure Verizon's forced migration to open devices and platforms has them eager to make up some of that lost revenue in other places. 80 comments The CRTC earlier this year couldn't be bothered to come to the defense of independent ISPs facing extinction due to Bell Canada's sudden throttling efforts, but the regulatory agency amazingly came alive this week to stop the entry of a new wireless phone competitor in Canada. A CRTC ruling has banned Globalive, a new entrant into the Canadian market, from doing business in Canada. story continues..83 comments Earlier this week we noted how Verizon's quarterly subscriber additions for their fiber to the home FiOS service were lower than anticipated. The company added 191,000 new FiOS subs on the quarter, down from the 300,000 added in the second quarter. story continues..109 comments ·more stories, story search, most popular ..
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