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News tagged: Comcast


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by Karl Bode 07:49AM Thursday Jan 29 2015
New York State regulators have put off a decision on Comcast's $45 billion acquisition of Time Warner Cable for a third time. "Because of the proposed merger's potential impact on consumers, and the complexity of the issues raised in the proceeding, Gov. Cuomo has asked the PSC to do a full and complete review of all of the issues surrounding the transaction," the NY PSC tells the Albany Times Union. "This is a complex matter and requires consideration of numerous facts that can affect millions of New Yorkers." A merger most thought would see guaranteed approval is now being seen as much less of a sure thing.

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by Karl Bode 05:31PM Wednesday Jan 28 2015
Just when you think you can go a month without a Comcast support horror story making headlines, a Comcast support horror story makes headlines. The Consumerist notes that one Comcast customer was surprised to see that his first name had been changed to "a**hole" when he received his monthly bill.
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by Karl Bode 02:58PM Wednesday Jan 14 2015
Most of the opposition to Comcast's Time Warner Cable acquisition have come from the usual "progressive voices" and consumer groups, though being in favor of a healthy Internet and against ISP-written laws and heavy-handed usage caps really shouldn't be a "partisan issue." Still, shaking up this paradigm this week is the news that a Conservative Super PAC named "Conservative War Chest" has launched their opposition against the merger, claiming that Comcast and NBC Universal use their news empire as a "political assault and smear machine."

Comcast has been largely partisan when it comes to campaign contributions, though the company has ramped up their donations to Democrats in recent years, and CEO Brian Roberts is an Obama golfing pal. The fact Comcast owns MSNBC appears to be a belated discovery for some, and it's a centerpiece of the ads the group are running in opposition to the deal (see below).
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by Karl Bode 09:03AM Tuesday Jan 13 2015
To try and prevent the FCC from crafting tough Title-II based net neutrality rules, loyal ISP politicians in Congress have promised a slew of bills aimed at eroding FCC authority ahead of the FCC's February 26 vote on new rules. One of the first out of the gate is courtesy of Rep.
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by Karl Bode 05:59PM Monday Jan 12 2015
Netflix today released their ISP streaming performance ranking for December, which offers performance data based on the 53 million global Netflix viewers and the two billion hours of content they watch each month. There wasn't too much of a shake up in this month's ranking, with Verizon FiOS continuing to top the list after they struck an interconnection deal with Netflix last year.
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by Karl Bode 02:23PM Monday Jan 12 2015
As the deadline for a regulatory decision on the Comcast merger draws closer, the chorus of companies and organizations opposing the deal grows larger. Last month a Stop Mega Comcast coalition was formed that included unlikely bedfellows such as Dish, Fairpoint, Glenn Beck's channel The Blaze and consumer advocacy groups like Public Knowledge. The group (obviously with varying motivations) has argued that a larger Comcast would harm a number of sectors including broadband, advertising, television and diversity programming. This week the group announced twelve new members including Consumers Union (publisher of Consumer Reports).

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by Karl Bode 04:07PM Wednesday Jan 07 2015
In addition to the usual rate hikes for hardware and programming, Comcast has recently been telling customers they'll have to start paying $10 a month to rent a modem (up from $8), unless they go and buy their own modem. User Rick See Profile writes in to note that Comcast's latest rate hikes also include an increase in the company's "Broadcast TV fee" from $1.50 a month to $3.25 a month.
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by Karl Bode 09:15AM Wednesday Dec 31 2014
Despite promises that the company is changing its ways, Comcast can't seem to keep its name out of the press in terms of horrible customer support. The latest example making the media rounds is from a Reddit user that claims that after getting a $50 promotional price from Comcast, his bill began to rise after three months.
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by Karl Bode 12:14PM Tuesday Dec 23 2014
As the FCC comment cycle for Comcast's $45 billion acquisition of Time Warner Cable closed today, top Comcast lobbyist David Cohen once again took to the company's blog to insist that deal critics have it all wrong, and that the Comcast Time Warner Cable merger will only result in positive benefits for consumers and competitors alike. Comcast again cites that the company has a broad coalition of support across many organizations (you're to pretend Comcast gives most of them money to express this position).
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by Karl Bode 05:26PM Wednesday Dec 17 2014
Back in January we were the first to report that Comcast was again doubling speeds on many of its tiers, starting first with the company's Midwest division. As noted then, upgraded Comcast users will see the company's "Performance" tier bumped from 25/5 to 50/5 Mbps, their "Blast" tier from 50/10 to 105/10 Mbps, and their Extreme 105 speeds bumped from 105/20 Mbps to 150/20 Mbps.
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by Karl Bode 09:05AM Monday Dec 15 2014
According to a 2003 class action lawsuit against Comcast, the cable giant's anti-competitive behavior in the Philadelphia area resulted in the company overcharging users to the tune of more than $875 million. The case has stumbled around the courts for several years now, though Comcast recently agreed to pay $50 million to settle the suit. The settlement gives roughly 800,000 current and former Comcast cable-TV subscribers in Pennsylvania $15 in credits, or Comcast services the value of which ranges from $30 to $43.90.

These services include "temporary Internet upgrades, six free pay-per-view movies, or two free months of the Movie Channel," notes the Phiadelphia Inquirer.

Comcast Settlement 88281

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by Karl Bode 11:25AM Friday Dec 05 2014
In June of last year Comcast announced that the company was launching a new, Fon-like effort that involved new router firmware that turns your gateway into a publicly-accessible hotspot. More specifically, updated routers would now offer two signals: one being yours, and the other being a "xfinitywifi" SSID signal providing free Wi-Fi to other Comcast users in your general area.
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by Karl Bode 06:29PM Wednesday Dec 03 2014
As noted earlier today, a new coalition of companies and consumer groups have emerged to lobby for the rejection of "Mega Comcast's" acquisition of Time Warner Cable, arguing that the deal hurts competition and innovation and will raise prices across a number of sectors, from broadband/TV. In a blog post today, Comcast responded to the group, complaining that they're being unfairly targeted.
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by Karl Bode 10:48AM Monday Dec 01 2014
AT&T has had their wrist slapped by the National Advertising Division (NAD) of the Better Business Bureau for not being entirely honest when it comes to the availability of the company's 45 Mbps U-Verse tier. While AT&T started offering a 45 Mbps U-Verse tier last year, as we noted at the time it's not available to all U-Verse subscribers, depending on your loop length, the availability of an extra copper pair, or the quality of local copper.
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by Karl Bode 08:24AM Wednesday Nov 26 2014
Comcast recently saw two outages related to its X1 set top cable platform in a span of three days, resulting in the company's new Senior VP of "Customer Experience" Charlie Herrin issuing a public apology. According to an ongoing thread in the official Comcast forums, the platform suffered through another outage in several markets yesterday afternoon and evening. Many of the customers complain about the X1 -- which was supposed to be a revolution for Comcast -- having numerous and consistent issues. As of October Comcast said they had deployed about 5 million of the units -- only a portion of the company's 22.3 million video subscribers.

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by Karl Bode 12:11PM Thursday Nov 20 2014
As part of the company's attempt to shore up lagging customer service (or to at least shore up the perception of lagging customer service) Comcast today unveiled a new app that will let customers track where a technician currently is located. Waiting all day for a technician that never shows up is a large reason for the cable industry's abysmally low customer satisfaction rankings, and Comcast and their new "Customer Experience" VP Charlie Herrin hopes the new app helps to change that.
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by Karl Bode 08:08AM Thursday Nov 20 2014
Charter board member and minority stake holder John Malone says that he'd push to have Charter Communications make another pass at Time Warner Cable if regulators block Comcast's attempted acquisition. "Oh yes," Malone said when asked if a Charter buy would still be on the table in such a scenaior. "That said, we're happy with the deal that was negotiated. In many ways it's a better deal than going after 100% of Time Warner Cable." To get regulatory approval, Comcast's current deal involves spinning off 2.5 million subscribers to create a company named Greatland Communications that's co-owned by Comcast and Charter.

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by Karl Bode 07:58AM Thursday Nov 13 2014
Comcast says their merger with Time Warner Cable is on schedule despite potential new legal skirmishes over net neutrality rules. While Time Warner Cable CEO Rob Marcus recently stated the deal was taking longer than he expected, Comcast CEO Brian Roberts insists that the deal is still on schedule to meet its early 2015 completion projection. That's assuming that regulators don't block the deal, something most analysts don't see as likely. "We are in the final stages of public comment," states Comcast CEO Brian Roberts. "Sometimes things get slowed down in that phase," Roberts said, but "we are full steam ahead."

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by Karl Bode 06:29PM Wednesday Nov 12 2014
Last month reports emerged suggesting that policy folk and lawyers at larger ISPs like AT&T and Comcast were annoyed with Verizon for suing the FCC and successfully overturning the agency's net neutrality rules. Those rules, as we've noted repeatedly, omitted wireless and didn't really do much of anything outside banning the outright blocking of websites (something ISPs have no interest in).
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by Bill Neilson 07:34AM Wednesday Nov 12 2014
Several weeks ago, I wrote about how the new NBA TV rights deal would likely raise everyone’s cable bill whether you watch the NBA or not. But slowly, TV providers are realizing that customers have in fact had enough with paying for absurdly expensive regional sports networks that only a minority of customers actually watch.
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