dslreports logo
site
spacer

spacer
 
   
spc

spacer




how-to block ads


News tagged: Verizon FiOS


story category
by Karl Bode 02:29PM Wednesday Oct 29 2014
It's pretty clear at this point that while consumers complain a lot about high cable prices, it's really not driving consumers away from traditional cable on a grand scale. While this won't be the case long term, users appear to be willing to pay a lot of money and even tolerate bi-annual rate hikes -- if they're treated relatively well. Case in point, AT&T and Verizon, whose U-Verse and FiOS TV services really don't try very hard to compete on price, saw customer additions this quarter while Comcast saw customer losses.

Click for full size
AT&T added 214,000 net U-Verse video subscribers on the quarter, while Verizon's FiOS TV gained a net of 114,000 users during the same time frame. Comcast during the same period lost 81,000 users.

Why? Two reasons, the first being customer service. AT&T and Verizon's TV services generally rank at the top of the pack in customer satisfaction. As new entrants to the TV business a few years back, both companies made listening to users a high priority in order to gain market share.
bullet story continues..

36 comments


story category
by Karl Bode 08:26AM Monday Oct 27 2014
While Netflix and Verizon have sparred over poor (but now improved) streaming performance to the point of threatening lawsuits, that disagreement only appears to go so far. In a research note BTIG Research (registration required) indicates that Verizon is now offering new FiOS customers a $150 VISA prepaid gift card and a free year of Netflix service if they sign up for the FiOS triple play. It's an interesting move given the animosity many larger cable operators have had toward something they see as a competitor (while Netflix insists they're just a supplement to traditional cable and a competitor to services like HBO).
Click for full size
Update: Verizon reached out to me to note that this is a trial offer currently only being made available in the New York City market, and is only running from 10/22-11/1.

23 comments


story category
by Karl Bode 10:34AM Thursday Oct 23 2014
For many years Verizon has wanted to offer an Internet TV service outside of the company's traditional FiOS and DSL footprint, earlier this year paying $500 million for Intel's failed dreams and streaming TV technology. Efforts on this front so far haven't gone as planned; the company was forced to shutter their underwhelming streaming joint venture with RedBox due to low interest.
bullet story continues..

11 comments


story category
by Karl Bode 06:18PM Tuesday Oct 21 2014
Verizon's latest earnings were released this morning, the company seeing a net income of $3.79 billion on revenue of $31.6 billion. While Verizon slightly missed Wall Street estimates, competition from T-Mobile didn't dent big red much: the company added 1.5 million wireless customers in the third quarter, 1.1 million of which were tablets.
bullet story continues..

71 comments


story category
by Karl Bode 11:25AM Monday Oct 13 2014
Netflix's latest ISP streaming performance rankings continues to show specific and pointed improvements for companies that have struck interconnection deals with the company. Both Netflix and Level3 have accused AT&T, Verizon and Comcast of intentionally leaving peering points un-upgraded to force content companies like Netflix to pay them for direct interconnection to bypass these intentionally congested links.
bullet story continues..

47 comments


story category
by Karl Bode 10:43AM Friday Oct 03 2014
If you recall, Verizon worked very closely with Google and AT&T To craft the FCC's first set of net neutrality rules. As we discussed at length at the time, the rules by design were jam-packed with loopholes allowing all manner of anti-competitive behavior, just as long as companies dressed it up with faux-technical justifications (something Verizon's quite good at).
bullet story continues..

56 comments


story category
by Karl Bode 12:48PM Tuesday Sep 30 2014
Back in 2012 Verizon and RedBox proudly joined forces to launch the creatively-named Redbox Instant by Verizon, which was supposed to be a significant competitor for Netflix. This year however reports began to emerge that the service wasn't doing very well, and I've noticed that Verizon hasn't worked very hard to promote the partnership.
bullet story continues..

44 comments


story category
by Karl Bode 08:42AM Tuesday Sep 30 2014
Users in our forums note that Verizon has started pushing out a new software update for the company's FiOS TV set top boxes that again significantly revamps what was already one of the more popular guides in the industry. Users in the thread offer up numerous images illustrating the graphical changes in IMG 1.9.7, which an insider says is being deployed currently only on Cisco and Motorola boxes starting today in New York and Pennsylvania.
bullet story continues..

23 comments


story category
by Karl Bode 10:43AM Monday Sep 29 2014
The cable companies that pioneered cable television continue to flounder in JD Power and Associates' latest TV customer satisfaction survey. According to the latest results from the firm, DIRECTV and Verizon FiOS (738) tied for top honors in TV customer satisfaction in the East region; AT&T U-verse (750) ranks highest in the North Central region; Verizon FiOS (751) ranks highest in the South region; and DISH Network (739) ranks highest in the West region.
bullet story continues..

33 comments


story category
by Karl Bode 12:18PM Wednesday Sep 24 2014
Back in July Verizon announced that the company would be making all of their FiOS tiers symmetrical, a move that was specifically aimed at cable operators struggling to keep upstream speeds on par with fiber offerings. Verizon this week took this same fight to cable operators on the small business side, announcing that they're now bumping the upstream speeds for business customers as well. According to the company announcement, the upgrades should happen automatically for "nearly all" of the company's FiOS business customers.

15 comments


story category
by Karl Bode 12:34PM Friday Sep 19 2014
Baltimore is one of a number of cities that Verizon skipped over when deploying FiOS, leaving most city residents with only the uncomptitive option of either sluggish Verizon DSL or Comcast (if they're lucky). They're also one of the countless cities who begged for Google Fiber attention to no avail.

Baltimore's now hoping to take matters into their own hands, and have hired a consultant to explore a number of possible ideas ranging from reworking their protectionist citywide franchise agreement with Comcast, to possibly building some or all of the kind of network nobody else wants to:
quote:
"Baltimore is still in the exploratory stages of the initiative but the city will likely build out some of its own fiber infrastructure that it will use to lure new competitors to the area. Jason Hardebeck, the executive director of the Greater Baltimore Technology Council, tells the Business Journal that the city may also consider making its own municipal Wi-Fi network that will be run more like a public utility."
Of course paying a consultant $157,000 is certainly no guarantee anything gets accomplished, but it's interesting how the one-two punch of Google Fiber and Wheeler's criticism of state protectionist broadband law has seriously reheated a subject that for a decade had largely flown under the radar.

38 comments


story category
by Karl Bode 07:22PM Thursday Sep 04 2014
Verizon today reminded us in a press release (and a video, below) that the company's FioS initiative is officially ten years old. The company refreshingly bucked timid industry trends a decade ago, then CEO Ivan Seidenberg bullishly spending $24 billion on fiber to the home services that offered unheard-of speeds with no usage caps of any kind.
bullet story continues..

88 comments


story category
by Karl Bode 12:30PM Wednesday Sep 03 2014
It's fairly obvious that Google Fiber's entry into the broadband market has made significant waves. While the actual deployments have been limited (with only just Kansas City significantly online just yet), the service's very presence has rekindled debate over the abysmal state of broadband competition in the United States.
bullet story continues..

35 comments


story category
by Karl Bode 08:33AM Tuesday Sep 02 2014
Verizon's ActionTec routers have never been what you'd call cutting edge, the company taking an extraordinarily long time to even offer 802.11N Wi-Fi functionality (and when they finally did, only offering 2.4Ghz).

Now Dave Zatz has noticed that Verizon FiOS customers will finally be getting newer gear, some FiOS Quantum customers getting the new Greenwave G1100. The G1100 offers everything up to 802.11ac, and looks to have integrated Zigbee home automation support.

Users in our forums suggest Verizon's purging old router inventory by providing their older ActionTec routers free with upgrades to 50 Mbps speeds or higher.

31 comments


story category
by Karl Bode 08:59AM Friday Aug 29 2014
An analysis of monthly cable bills by SNL Kagan found that while all cable TV bills are high (and increasing, sometimes twice a year) Cablevision customers have it the worst in terms of high rates. Cablevision customers on average now pay the company $152.72 a month, significantly higher than the next most expensive cable operators -- Comcast ($137.24 per month on average) and Verizon FiOS ($122.57 per month on average).
bullet story continues..

37 comments


story category
by Karl Bode 08:14AM Monday Aug 25 2014
Last month Verizon made all FiOS tiers symmetrical at no additional cost to users, taking serious aim at its cable competitors whose upstream speeds have started to look more than a little dated. The company is slowly deploying the upgrade to all users over the next few months, and in the interim have started a new advertising campaign for the speed boost. According to Verizon's new commercials, they're calling the upgrades "SpeedMatch" and declaring that "cable can't touch" upgrades of this type.

»youtu.be/0N95x97rN6U

43 comments


story category
by Karl Bode 11:26AM Thursday Jul 24 2014
A few months ago I noted how Verizon had been claiming that we shouldn't have tough consumer net neutrality protections -- because they could harm deaf people and the disabled. To hear Verizon tell it, banning the creation of "fast lanes" would in turn harm services for the deaf and disabled, though as I noted at the time this was quite the straw man and red herring (straw herring?) that even the disabled didn't agree with.

Now Jon Brodkin at Ars Technica directs your attention to the fact that some additional deaf and disabled groups have responded to Verizon's recent claims, and they're not particularly impressed with Verizon's use of their disability as a revenue-protection tool. In comments filed with the FCC, a number of deaf advocacy groups like the National Association of the Deaf make their positions clear:
quote:
"We also take this opportunity to express our concern over the reported contentions of at least one broadband provider that the Commission should facilitate 'fast lanes'—essentially permitting paid prioritization—for the sake of accessibility. While we strongly believe that Internet-based services and applications must be made accessible, we also believe that doing so is possible on an open network and without the need for broadband providers to specifically identify traffic from accessibility applications and separate it out for special treatment."
Not only do the deaf groups disagree with Verizon's bogus contention that Verizon's fighting net neutrality on their behalf, groups ranging from the National Association of the Deaf ranging to the American Association of People with Disabilities also strongly support the reclassification of ISPS as utilities under the Communications Act, something Verizon and other large ISPs have vehemently opposed.

13 comments


story category
by Karl Bode 06:06PM Wednesday Jul 23 2014
Billing glitches for Verizon's new "free" symmetrical FiOS upgrades are resulting in rate hikes for some users. Verizon recently announced that the company would be bumping FiOS upstream speeds so they match the company's downstream speeds, effectively making all FiOS tiers symmetrical.
bullet story continues..

33 comments


story category
by Karl Bode 02:56PM Wednesday Jul 23 2014
While Verizon's legal victory over the FCC did gut the agency's net neutrality rules, it kept some of the FCC's authority over ISPs intact -- specifically the agency's transparency rules -- which require that ISPs be straightforward about the "network management practices, performance, and commercial terms" of their broadband services.

In a statement issued today, the FCC "reminded" wireline and wireless ISPs alike that those rules are still intact and need to be adhered to, lest the agency lightly slap a wrist or two -- maybe.
bullet story continues..

19 comments


story category
by Karl Bode 06:25PM Monday Jul 14 2014
norm See Profile writes in to note that Netflix has offered their latest streaming performance rankings for broadband ISPs. Cablevision, Cox and Suddenlink continue to take the top three spots among the largest ISPs (head here and click on "expand results" to see smaller ISPs like Google Fiber included in the rankings).
bullet story continues..

58 comments


·more stories, story search, most popular ..

Recent news contributors

Karl Bode See Profile, newview See Profile, IPPlanMan See Profile, JimThePCGuy See Profile, Darknessfall See Profile, telcodad See Profile



Spotlight Verizon FiOS

FIBER

 Recent end-user reviews

 Verizon FiOS forum

 Verizon staff run a support forum
 Speed results

Most Popular