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News tagged: Verizon FiOS


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by Karl Bode 12:48PM Tuesday Sep 30 2014
Back in 2012 Verizon and RedBox proudly joined forces to launch the creatively-named Redbox Instant by Verizon, which was supposed to be a significant competitor for Netflix. This year however reports began to emerge that the service wasn't doing very well, and I've noticed that Verizon hasn't worked very hard to promote the partnership. Customer impressions of the streaming service, from what I've been able to glean, have also been rather poor.

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Now Janko Roettgers points out that the writing may be on the wall for the service. Roettgers points out that the service closed the doors to new users because of a security violation three months ago (criminals were using the site's credit card tokenization process to verify stolen card numbers), and has yet to re-open.

Existing users have had trouble as well, notes the report:
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Redbox Instant, which is run as a joint venture between Redbox and Verizon, has also been preventing existing users from changing their payment information, leading to numerous complaints on the site’s Facebook page. Browsing through these complaints also reveals that this isn’t a temporary problem. One of the first posts mentioning the issue is from the end of June.
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37 comments


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by Karl Bode 08:42AM Tuesday Sep 30 2014
Users in our forums note that Verizon has started pushing out a new software update for the company's FiOS TV set top boxes that again significantly revamps what was already one of the more popular guides in the industry. Users in the thread offer up numerous images illustrating the graphical changes in IMG 1.9.7, which an insider says is being deployed currently only on Cisco and Motorola boxes starting today in New York and Pennsylvania.
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18 comments


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by Karl Bode 10:43AM Monday Sep 29 2014
The cable companies that pioneered cable television continue to flounder in JD Power and Associates' latest TV customer satisfaction survey. According to the latest results from the firm, DIRECTV and Verizon FiOS (738) tied for top honors in TV customer satisfaction in the East region; AT&T U-verse (750) ranks highest in the North Central region; Verizon FiOS (751) ranks highest in the South region; and DISH Network (739) ranks highest in the West region.
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32 comments


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by Karl Bode 12:18PM Wednesday Sep 24 2014
Back in July Verizon announced that the company would be making all of their FiOS tiers symmetrical, a move that was specifically aimed at cable operators struggling to keep upstream speeds on par with fiber offerings. Verizon this week took this same fight to cable operators on the small business side, announcing that they're now bumping the upstream speeds for business customers as well. According to the company announcement, the upgrades should happen automatically for "nearly all" of the company's FiOS business customers.

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by Karl Bode 12:34PM Friday Sep 19 2014
Baltimore is one of a number of cities that Verizon skipped over when deploying FiOS, leaving most city residents with only the uncomptitive option of either sluggish Verizon DSL or Comcast (if they're lucky). They're also one of the countless cities who begged for Google Fiber attention to no avail.

Baltimore's now hoping to take matters into their own hands, and have hired a consultant to explore a number of possible ideas ranging from reworking their protectionist citywide franchise agreement with Comcast, to possibly building some or all of the kind of network nobody else wants to:
quote:
"Baltimore is still in the exploratory stages of the initiative but the city will likely build out some of its own fiber infrastructure that it will use to lure new competitors to the area. Jason Hardebeck, the executive director of the Greater Baltimore Technology Council, tells the Business Journal that the city may also consider making its own municipal Wi-Fi network that will be run more like a public utility."
Of course paying a consultant $157,000 is certainly no guarantee anything gets accomplished, but it's interesting how the one-two punch of Google Fiber and Wheeler's criticism of state protectionist broadband law has seriously reheated a subject that for a decade had largely flown under the radar.

38 comments


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by Karl Bode 07:22PM Thursday Sep 04 2014
Verizon today reminded us in a press release (and a video, below) that the company's FioS initiative is officially ten years old. The company refreshingly bucked timid industry trends a decade ago, then CEO Ivan Seidenberg bullishly spending $24 billion on fiber to the home services that offered unheard-of speeds with no usage caps of any kind.
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by Karl Bode 12:30PM Wednesday Sep 03 2014
It's fairly obvious that Google Fiber's entry into the broadband market has made significant waves. While the actual deployments have been limited (with only just Kansas City significantly online just yet), the service's very presence has rekindled debate over the abysmal state of broadband competition in the United States.
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35 comments


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by Karl Bode 08:33AM Tuesday Sep 02 2014
Verizon's ActionTec routers have never been what you'd call cutting edge, the company taking an extraordinarily long time to even offer 802.11N Wi-Fi functionality (and when they finally did, only offering 2.4Ghz).

Now Dave Zatz has noticed that Verizon FiOS customers will finally be getting newer gear, some FiOS Quantum customers getting the new Greenwave G1100. The G1100 offers everything up to 802.11ac, and looks to have integrated Zigbee home automation support.

Users in our forums suggest Verizon's purging old router inventory by providing their older ActionTec routers free with upgrades to 50 Mbps speeds or higher.

31 comments


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by Karl Bode 08:59AM Friday Aug 29 2014
An analysis of monthly cable bills by SNL Kagan found that while all cable TV bills are high (and increasing, sometimes twice a year) Cablevision customers have it the worst in terms of high rates. Cablevision customers on average now pay the company $152.72 a month, significantly higher than the next most expensive cable operators -- Comcast ($137.24 per month on average) and Verizon FiOS ($122.57 per month on average).
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by Karl Bode 08:14AM Monday Aug 25 2014
Last month Verizon made all FiOS tiers symmetrical at no additional cost to users, taking serious aim at its cable competitors whose upstream speeds have started to look more than a little dated. The company is slowly deploying the upgrade to all users over the next few months, and in the interim have started a new advertising campaign for the speed boost. According to Verizon's new commercials, they're calling the upgrades "SpeedMatch" and declaring that "cable can't touch" upgrades of this type.

»youtu.be/0N95x97rN6U

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by Karl Bode 11:26AM Thursday Jul 24 2014
A few months ago I noted how Verizon had been claiming that we shouldn't have tough consumer net neutrality protections -- because they could harm deaf people and the disabled. To hear Verizon tell it, banning the creation of "fast lanes" would in turn harm services for the deaf and disabled, though as I noted at the time this was quite the straw man and red herring (straw herring?) that even the disabled didn't agree with.

Now Jon Brodkin at Ars Technica directs your attention to the fact that some additional deaf and disabled groups have responded to Verizon's recent claims, and they're not particularly impressed with Verizon's use of their disability as a revenue-protection tool. In comments filed with the FCC, a number of deaf advocacy groups like the National Association of the Deaf make their positions clear:
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"We also take this opportunity to express our concern over the reported contentions of at least one broadband provider that the Commission should facilitate 'fast lanes'—essentially permitting paid prioritization—for the sake of accessibility. While we strongly believe that Internet-based services and applications must be made accessible, we also believe that doing so is possible on an open network and without the need for broadband providers to specifically identify traffic from accessibility applications and separate it out for special treatment."
Not only do the deaf groups disagree with Verizon's bogus contention that Verizon's fighting net neutrality on their behalf, groups ranging from the National Association of the Deaf ranging to the American Association of People with Disabilities also strongly support the reclassification of ISPS as utilities under the Communications Act, something Verizon and other large ISPs have vehemently opposed.

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by Karl Bode 06:06PM Wednesday Jul 23 2014
Billing glitches for Verizon's new "free" symmetrical FiOS upgrades are resulting in rate hikes for some users. Verizon recently announced that the company would be bumping FiOS upstream speeds so they match the company's downstream speeds, effectively making all FiOS tiers symmetrical.
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by Karl Bode 02:56PM Wednesday Jul 23 2014
While Verizon's legal victory over the FCC did gut the agency's net neutrality rules, it kept some of the FCC's authority over ISPs intact -- specifically the agency's transparency rules -- which require that ISPs be straightforward about the "network management practices, performance, and commercial terms" of their broadband services.

In a statement issued today, the FCC "reminded" wireline and wireless ISPs alike that those rules are still intact and need to be adhered to, lest the agency lightly slap a wrist or two -- maybe.
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by Karl Bode 06:25PM Monday Jul 14 2014
norm See Profile writes in to note that Netflix has offered their latest streaming performance rankings for broadband ISPs. Cablevision, Cox and Suddenlink continue to take the top three spots among the largest ISPs (head here and click on "expand results" to see smaller ISPs like Google Fiber included in the rankings).
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by Karl Bode 02:19PM Thursday Jul 10 2014
In a blog post posted to the company's policy website, Verizon today proclaimed that they've had their engineers conduct a thorough review of every part of their network and have concluded that Netflix congestion issues experienced by customers are in no way the fault of Verizon. Companies like Netflix and Level 3 previously suggested that Verizon was letting peering points saturate in order to force companies to pay last-mile ISPs for direct interconnection.
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by Karl Bode 06:37PM Wednesday Jul 09 2014
A consortium of elected officials and consumer advocates have petitioned the New York Public Service Commission (PSC) to investigate why Verizon is raising prices while its wireline infrastructure allegedly deteriorates throughout New York state. To hear Ars Technica tell it, Verizon's neglecting copper customers in particular while it focuses on fiber and wireless -- yet at the same time they neglect DSL users, they're consistently raising rates on them.
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by Karl Bode 04:21PM Wednesday Jun 25 2014
Over the years we've seen a wide variety of causes for broadband outages ranging from beavers to gunshots. Network World sends a new one our direction, noting that one of their columnist's Verizon FiOS connection suffered an outage after ants ate through the fiber casing -- two times in five years.
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35 comments


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by Karl Bode 02:28PM Tuesday Jun 10 2014
As we noted yesterday Verizon is going to miss the company's deadline for providing FiOS to all of NYC, something that shouldn't surprise you if you actually understood the loophole-filled deal, closed-door deal Verizon and Mayor Bloomberg signed back in 2008. That agreement allowed Verizon to conflate the terms "homes served" with "homes passed," as well as wiggle around certain deployment obligations with some lawyer elbow grease.
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by Karl Bode 10:44AM Tuesday Jun 10 2014
Yesterday in a blog post Netflix stated that the ISP-blaming congestion warnings warnings Verizon is threatening to sue over were part of a test Netflix is running that the company already planned to conclude on June 16. "We will evaluate rolling it out more broadly," stated Netflix.
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by Karl Bode 09:20AM Monday Jun 09 2014
Back in 2008 Verizon negotiated a closed-door agreement with NYC mayor Mike Bloomberg that agreed to wire all five boroughs with FiOS by June of 2014 -- sort of. Fine print in the deal allowed Verizon to back away from that promise if they pay a few small fines and/or aren't seeing the kind of TV subscriber uptake they'd like.
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42 comments


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