Review by Morocco 
member for 2 years, 0 visits, last login: 2 years ago
updated 2 years ago
 New York,New York,NY
 Contract price not specified.  Verizon "Quality, service, attitude, speed of service/solving of problems" "Haven't found any yet ...." "Even though there are cheaper ISPs, I'm staying there"
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I've been online since 1996, have had 3 other ISPs, which were quite good for back then, but NEVER have I gotten anywhere near the quality of service I get from Bway. Their techs are fab, willing to explain even to a technologically challenged fogie such as me.
They are on-the-job almost 24/7/365 - only been down for a couple of hours twice in the over 10 years I've been with them *&* they are right here in the same city & time zone where I am, so I don't end up with a sweet & polite, low-cost but totally incompetent "tech" half a globe away NOT solving my problem, after having me on hold with horrendous Pachelbel looping for over an hour ...
I now have speedy Bway DSL in two locations - my office & my home & in getting it set up for my new home last week, Joe Plotkin was a total pleasure to deal with - even programmed the DSL box for me.(told you I'm technologically challenged!)
Not only was the DSL service prompt, speedy & excellent, it was up & running two days before I had been told it would be: when I connected the box to make sure it worked (as Joe recommended) the DSL was THERE & running!!!
YAY, Bway!!!
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