Review by blg 
UPDATED: 28 days ago
member for 7.2 years, 2282 visits, last login: a few hours ago
 Bothell,King,WA
 $46 per month (6 month contract)
 about 60 days
 Verizon (ex GTE)
 "Good speed, reliable connection."
 "Long waits for Earthlink technical support."
 "I think Covad makes the difference."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I ordered on 1/13/01. Their order status page showed activation on 1/22. Got install kit on 2/1, modem, nic, filters and software. Hooked everything up, loaded software....NO sync. After 4 weeks of hours on hold waiting for TS(earthlink), colo meets, vendor meets, log updates, no log updates, it was suggested by COVAD tech that the modem might be bad (SpeedStream 5260). A week and half later recieved new modem and it synced. For the first week speeds were less than what I expected 400/70 - 10500ft from CO. Called TS (earthlink) - waited on hold only to have 1st level tell me "it's best effort, thats not a bad speed". I signed up for 1500/384. Asked for 2nd level and they called Covad. Covad had me on interleave? because of prior modem problems. Switched to fastpath. I've been getting 1200/110Mbps for the last 3.5 weeks. Took awhile, almost canceled.
5/17/01: Called TS and had my upload switched(reprovisioned)to 384. Now 1200/308.
11/30/03: It's been over 2 years and over all solid connection and speed. I'm lucky to have Covad as CLEC.
6/27/04: Called earthlink customer service 6/16/04 and was told my account through Covad would be upgraded to 3Mb by 7/5/04.
7/2/04: Tested 2411 / 309
4/15/06 Solid connection since Covad came out and had Earthlink replace faulty modem.
5/9/07 Still a mostly solid connection. I'd contact tech support, but I have to go through Earthlink to get to Covad.
4/19/08 Solid connection.
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EarthLink
