 Review by Nutty Hiker 
UPDATED: 325 days ago
member for 6.1 years, 3440 visits, last login: 98 days ago
 Upland,San Bernardino,CA
 $49 per month (12 month contract)
 about 30 days
 Verizon (ex GTE)
 "Fast, reliable connection -- Good Tech Support"
 "Relocation Service Nightmare"
 "Good connection, excellent Tech Support -- too expensive, poor pre-sales"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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I upgraded to Earthlink's DSL from their unlimited dial-up program. This is not the first time I have had DSL, though -- just the first time here in California.
I ordered the service and got my equipment less than a week later! Pretty darn fast, IMO. However, it took another 3 weeks for the service to be connected. They had aproblem figuring out who the CLEC was (Verizon is the TELCO, but it was GTE months before).
Download speeds are well above 900 on average, sometimes cresting the 1Mb mark. I have not yet had a service outage. Upload is usually 300+.
My relocation, with no phone number change and just a change in apartment numbers, took over two months! This was completely ridiculous, and it almost made me switch to Verizon -- in fact, I would have if it weren't for the sacrifice in speed AND the contract I am under with Earthlink.
-- Since this review, I have not experienced any significant outages or delays in service. I am still pleased with the quality connection and prompt, friendly customer service. I have also added a static IP to my package, and am very pleased.--
-- Removed the static IP --
-- A year later and service is still good. --
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Verizon vs. EarthLink