 Review by lunarPlexus 
UPDATED: 24 days ago
member for 5.2 years, 2200 visits, last login: a few hours ago
 Chicago,Cook,IL
 $49 per month (12 month contract)
 AT&T
 "Very smooth startup;Modem came quickly;Installation a breeze"
 "Customer Service; What customer service?"
 "Excellent if you need a provider that just provides"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Ordering online was straightforward. Modem came in about a week and the line was on. Plugged it in and synced right away. Speeds generally in the 1100-1250/108 range, which I think is great as I have a mess for inside wiring.
One day, after about 2 weeks of service, I lost sync. I tried all the steps in the help, i.e turn off modem, reset. No luck. Then, all of a sudden, I got alternating green and amber sync lights on my modem. Nowhere could I find what this meant. Not in the docs that came with the install kit and not on earthlink's site. I went to live chat support and after an hour with no response I gave up. I posted my dilemma on DSLR and got a quick answer that fixed me right up. This is why I say, "What customer service?" If any of my 49.95 a month (well, still in the 21.95 intro period) goes toward customer service, they should forward that portion to DSLR!
Update: 4/22/2008 Haven't had to have any interaction with Earthlink in several years - other than paying the bill. Service has been good. Speeds are adequate. I could probably get price lowered, but it's not worth my time. It's been like any other utility. That's a good thing.
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EarthLink
