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Member review of EarthLink


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Reviews:
read 3021 reviews (1416 positive) (974 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$43 per month avg ($24 to $100)

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Review by jimbo48 See Profile
UPDATED: 24 days ago
member for 7.4 years, 490 visits, last login: 1 days ago


Hayward,Alameda,CA
$100 per month (12 month contract)
about 21 days
Covad
"Fantastic set of tools. apps capabilities"
"Tech support/ Sales do not communicate or agree on anything and will lie to get a sale or blow you off a help call"
"Best deliveralbes for the money in my area. the Wire boys and the Cable boys are not even in the running"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    4-22-2008I've had Earthlink since the 14.4 modem days. Went to DSL with Earthlink/Pacific Bell program- a nightmare- filed a formal complaint with the FCC. Took 6 months before I was finally provisioned. I even had to "threaten" a SBC employee into giving me the DSL modem and filters when I found one in my neighborhood.(actually very nice guy who understood my frustration). Seems Earthlink "lost" my order and said they would send modem and filters out (after 6 months of waiting) . Initially terrible service reliability etc.and SBC and Earthlink pointing fingers at each others operations.

    I'd been up and running on their 1.5 DSL (very stable) for about 2.5 years when I took the hook and went their Premium High Speed DSL. Their provisioning didn't match their sales ads/promises/lies- almost grounds for a lawsuit for bait and switch in my opinion. Terrible tech support- I've drained phone batteries waiting for a "tech support " person to answer much less care. They do know how to read their canned scripts though. That's not to say all tech support was terrible. There were some points of light in the sea of darkness, just not enough light to know where they're taking you..

    Specs promised by ELNK "SALES"

    8000 down /768 up

    final provision speed 3MB/sec maximum 2.3 nominal/384 max with 300 nominal

    Line was so unstable that they had to CAP me at 3.0 MB for download and 384 Upload- COVAD said I'm 12K feet from the CO-must be a LOT of twists and turns because I'm not that far by auto by a long shot( about 2K feet difference)!. ! still experience random DSL synch loss and poor VOIP quality yet they (ELNK) keep charging me their "Premium DSL" rate. They cut 5.00 off for awhile then turned around and added it back in (see post on DSL reports about the 5.00 surcharge). ELNK sales will say/tell you anything to sign up and their provider COVAD (here in the Bay area) can't deliver on the promises ELNK makes. ELNK then cites their "best effort" clause for everything related to promised vs delivered issues.

    .

    Its too bad that ELNK has slipped up so bad as their offering of DSL Voice and VOIP services is outstanding and well-priced IF they would/could deliver on what they say they would/could. Chalk this situation up to my being too trusting and uninformed -Thanks to DSLReports participation I know a LOT more

    Price is 69.95 per month DSL and phone and another 24.95 for 2nd VOIP line

    PPoE

    WIN XP SP2 home, WIN XP Professional and Vista Home Premium, WHS2003

    Zyxel modem P-660ELNK

    ATA2100 VOIP router

    dynamic IP

    Linksys WRT54G router

    Self installation- Earthlink charged too much to install

    Followup comments:
    view ALL 2 comments

    san3

    @cavtel.net

    Earthlink is a nightmare

    I would never recommend earthlink services to anyone.
    The connection was horrible, constantly had echo in the phone, bad connection! lost connection! no connection! Internet service was down for 1 week at a time. When I cancelled the service they continued taking money out of my account. I was told by the representative that I never cancelled and the account was still active and claimed that they own my phone number, which is not true. in addition they stated that a charge of $150.00 would be charged to my account for cancellation fee. This is after not having their service for over 1 mo. Please do not use their service. They cannot handle the capacity and service is very, very poor. I've missed so much time from work dealing with these people. They really need to be reported. san3
    permalink · 2007-10-25 23:32:40 · Print · Reply to this

    jimbo48

    join:2000-11-17
    Hayward, CA
    ·EarthLink

    earthlink nightmare redux


    Wow and I thought my service was bad! Sorry to hear of your nightmare. unfortunately elnk was the only people offering more than 1.5/256 in my geography. My biggest complaint is that the sales dept said they had tested my line and it was good for the high speed 6000/76 so I made a lot of decisions such as giving up my office and working from home. Now I'm stuck with them until either AT&T or comcast upgrade their services. the actual services are great(when they work and the price is fair.ELNK has really gone downhill since the mindspring days. I'll probably be dumping ELNK as the performance just keeps getting slower and slower. I'm down o about 1.3/276 on a good day and some days a modem connection would be faster. they just keep selling connections on a really poorly maintained section
    permalink · 2008-04-22 19:35:55 · Print · Reply to this
    Forums » comments on review of EarthLink

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