 Review by BK 
UPDATED: 1.9 years ago
member for 8.2 years, 3855 visits, last login: 3 days ago
 Wheaton,Dupage,IL
 $75 per month (12 month contract)
 about 10 days
 Covad
 "FAST. Good features on the phone service."
 "Installation had 'problems on line'"
 "Good for the price, if reliability is like my earthlink DSL before. Perfect."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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**UPDATE** 12/16/07
Overall has been alright. I have had to switch back to older modem which gives faster but not advertised speeds only because I couldn't keep a constant signal at those speeds. Rate increasing $5/mo for no real reason too wasn't very nice of them. But as apparently Earthlink is going under I guess they could use it....
Now: just only Satisfied..
Note: I have the earthlink DSL/Home phone combo
I have been an earthlink DSL customer for 7 years now, but now just recently upgraded (even though its technically not upgrading its a completely new service) to their DSL/Home Phone service. Ordered online after doing an online chat with a rep, asking some questions about pricing, speeds, etc. Was satisfied with the answers and speeds have lived up to that.
I get lots more features on my home phone including caller id, voicemail which I probably will never use, 3 way calling (I think), and call waiting. Before I was paying $22/mo for just local and some cents/min for long distance which basically never used. Also did not have all the features cause I didn't want to pay more for them.
The speeds I get are 6700/850 (down/up), around that which I'm very satisfied with. Before I was paying $50/mo for 2500/300
$69.99 for the over twice as fast DSL, basically same home phone service with lots more features
Downside:
Installation didn't go 'smoothly'. The kit arrived fine and my installation date was 6/11. I call them after nothing happens on that day and they say that they are very sorry and it will be on by noon the next day, 6/12. Nothing happens by then either and I get the run around saying they are real sorry and should be on soon. I call later that night and they say it should be on sometime the next day 6/13. It actually did get activated on 6/13 sometime in the morning, and everything works fine now. I did not have any home phone service from 6/12-6/13 til it was on though which is not good. I have cell phones though which made up for it. My DSL from before (also from earthlink) was up the whole time from what I could tell, was just not the upgraded speeds until it was activated. So no real problems there just the delay.
I was also told TWICE that they would give me 'complementary follow up' calls when there was some news. I got none, I just got home on 6/13 and the service was on. Would have been nice to know what was going on.. oh well
Overall:
I'm happy. Real fast.
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