Review by indyattic 
Posted: 1.7 years ago
member for 3.9 years, 23 visits, last login: 119 days ago
 Hoffman Estates,Cook,IL
 $29 per month (24 month contract)
 about 15 days
 AT&T
 "Cheap, little down time"
 "Their service is AWFUL"
 "Only suitable for DIYers"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I am a non-techie soccer Mom, who doesn't download music or play WoW. I tend to only surf and watch Netflix.
Before Earthlink, we had AT&T DSL. It was down a lot, so we switched to Earthlink when we moved. It does not seem to experience the outages that AT&T did.
But - argh - their customer service is horrible. They really should just fire everybody in India, knock $10 off the price and turn it into a DIY DSL service.
I finally got my problem fixed when I found a blog written by an executive. I posted a comment, and got a phone call the next day. Once I spoke to somebody with the intelligence to deviate from script, the problems were fixed, but nobody should have to work that hard to get a service issue resolved.
I use Gmail now, so when I have to leave earthlink my mail won't be disrupted.
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EarthLink
