Review by xz4gb8
Good "Reliable, consistent speed** except as noted below"
- Location: Plymouth,Wayne,MI
- Cost: $36 per month
Bad "No notification of network infrastructure changes, NO IPv6"
Overall "I'm gone."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Update February 2013 - Comcast Business Internet supplies dual stack IPv4/IPv6. Many times the speed with around twice the cost of Earthlink DSL. Earthlink still cannot spell IPv6. With regret, I'm gone.
UPDATE June 2012 - OK, System, I'm still here. Except for three or four temporary PPPoE Server failures, service is still robust and reliable. (2.5 down/.43 up) Of course, the support people all wanted me to rewire my network and reboot all elements before they would even consider that there might be a problem on their end. My standard approach is, "I did that and the problem was still there.", because, for the most part, I did and it was. In _every_ case the problem was resolved outside of my CPE.
I still want IPv6 connectivity. UVerse is _not_ a choice for me because of no IPv6 and also because Carrier Grade Nat (CGN) is due soon. My conversations with Comcast IPv6 people give me hope (but no dates). Maybe this fall.
UPDATE Nov 2010 - I want native IPv6 connectivity. IPv6 cannot be found on the Earthlink web site. Calling the sales contact number got first no recognition of the term IPv6. After I supplied my father's middle name, the rep paused and said, "We don't offer IPv6." I asked, "When will you offer IPv6?" The response was, "We don't offer IPv6." (rinse and repeat) Then I asked, "Who in Earthlink can tell me when I can get IPv6 from Earthlink.?" After consultation, the rep said I must contact my system vendor. After my pressing the point, the rep said, "Nobody at Earthlink knows." I offered my opinion about that and thanked him for his time. My rating of Earthlink Pre Sales information has declined accordingly.
UPDATE Feb 2010 - I realized that my speed was down from the ~2.5Mbps down I've had for years. I called Earthlink and the call dropped after a while. While I was on the line with another rep, the first called me back!!! I did cooperate in performing diagnostics. Then my complaint was referred to ATT. The next day I got a call offering appointment times. THEY CALLED ME, AGAIN! The ATT tech arrived early in the window, fixed the line, and told us it was fixed. IT WAS FIXED!! Except for the temporary drop in speed, my service has been rock solid.
I have to give Earthlink/ATT kudos for good and effective response.
I blame the previous problem (below) on poor training of the support personnel about the changeover.
**I've had Earthlink DSL since 2001. My 3Mbps service has consistently delivered 2.5Mbps/325Kbps until they recently changed without notification from covad.net to sbcglobal.net. My speeds changed to 1.7/430.
It took three hours of online chat and telephone calls, spread over two days, to get it fixed. Most of that time was spent waiting for Earthlink to admit that they had changed their network. I finally got a fifth someone who called ATT and got it fixed and even called me to let me know. Now I get 2.5/430, actually an improvement.
Bottom line - reliable service, BOFH support - most nice people with poor communications skills and no ability to actually help. It should not take over 16 hours wall clock to get through to a helpful person. Oh, also, the sales contact would not even discuss the problem to tell me if my service terms had changed.
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updated 305 days ago