Review by xz4gb8 
UPDATED: 165 days ago
member for 4.9 years, 1059 visits, last login: 5 days ago
 Plymouth,Wayne,MI
 $35 per month
 "Reliable speed**"
 "Customer Support scripts for idiots"
 "I'm staying with Earthlink"
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**I've had Earthlink DSL since 2001. My 3Mbps service has consistently delivered 2.5Mbps/325Kbps until they recently changed without notification from covad.net to sbcglobal.net. My speeds changed to 1.7/430.
It took three hours of online chat and telephone calls, spread over two days, to get it fixed. Most of that time was spent waiting for Earthlink to admit that they had changed their network. I finally got a fifth someone who called ATT and got it fixed and even called me to let me know. Now I get 2.5/430, actually an improvement.
Bottom line - reliable service, BOFH support - most nice people with poor communications skills and no ability to actually help. It should not take over 16 hours wall clock to get through to a helpful person. Oh, also, the sales contact would not even discuss the problem to tell me if my service terms had changed.
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EarthLink
