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Review of EarthLink (DSL)


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Six Month Rating

Reviews:
3093 reviews (1429 good) (1004 bad)
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Review by matt8911test See Profile
member for 1.5 years, 40 visits, last login: 97 days ago
updated 1.3 years ago

  • Riverside,Riverside,CA
  • $30 per month
  • (12 month contract)
  • about 124 days
  • AT&T
  • "Stable slow connection,Email address,No Caps"
  • "must order modem to start then can use other modems, Tech support is hard to understand at times"
  • "have to buy their modem to play ball or get ignored, then service is slow but stable."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I considered ATT, but owner did not want extra service on phone bill, so I went with a different provider. Finally just ordered Earthlink service at 1.5MBPS down and 300kBps This cost me 15.00 per Mo for three months as a promotional offer and went to 30.00 as a regular rate. Little did I know they start charging from the date of turn on of service regardless if you have any authorised equipment or not. I wanted to use my equipment at first but the line was not turned on(provisioned). I ended up calling tech support numerous times to try to solve the no DSL sync problem. I read online that I could use my own modem but I just kept running into trouble connecting with my own equipment. Each any every way I tried to connect I failed. some tech told me they would help me when equipment was set up and then I call back when I am set up and another Tech tells me he cannot help me due to my refusal to order a modem from them. I claimed they can not support any other modem or advise me about any other modem at all- no exceptions. I took some time to look for my power cord for my equipment( about two months or more) I was dumb enough to not check my statement for the charges. I guess after trying to setup service with my equipment and failing, I put it on the back burner. Finally ordered the Zyxel modem for about 60.00 and then had to tell earthlink for a truck roll(tech visit). After that the service turned on and it was slow internet with no caps. The tech support is hard to understand at times but seem to get the job done.

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