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Review by Bikti_t See Profile

  • Location: Glendora,Los Angeles,CA
  • Cost: $46 per month
Good "nothing at this time"
Bad "poor support sys .. earthlink is only an admin middleman"
Overall "Time Warner Cable is the real work force .."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

10/350 mbps/kbps actual = 6 mbps works ok for a house with one online gamer , vid downloads, and misc .. I was going to upgrade to 30 mbps (extreme 60$ ) but i want to get rid of the middleman first .. (earthlink)
More later

My first experience with earthlink support failed .. I like to document conversations and agreements so i use chat or email ... and i couldn't seem to get them to work through those formats

9/11/12 speed update with downgrade
Normal (sustained) dl speed is 500 kb/ps .. under a 10 mb/ps signup plan
pretty poor ... earthlink on time warner lines

member for 2.8 years, 287 visits, last login: 1.4 years ago
updated 2.5 years ago


New York, NY

Question for cable head-end techs

How does a cable company technician adjust the internet speed a customer gets? For example, if a customer is paying for a 10meg/315K service how does the info get from the billing people to the technician that gives the customer that speed? Or does it work that way? Is it true that a code must be uploaded to the customer's modem by a technician at the head-end? I would really appreciate knowing how it is done.

Glendora, CA

Re: Question for cable head-end techs

Hi really sorry about not replying sooner

I am not sure about the tech end .. sorry this wasn't my signup
I just get to call the people