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 Review by USAFA82 
UPDATED: 2.3 years ago
member for 2.5 years, 229 visits, last login: a few hours ago
 Colorado Springs,El Paso,CO
 $39 per month (12 month contract)
 "When I first signed up with them in 2001, they were the only ISP to provide broadband to my neighborhood"
 "They have no money to upgrade their equipment. Download speed is inadequate. Upload is very slow. Latency is horrible"
 "You can get more value for your money from another provider"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
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I've been experiencing numerous outages and high latency from Sprint Broadband for the past year. I called their tech support most recently on May 2nd. The tech stated that my modem probably would need to be replaced. The company that made the equipment has gone out of business, so all replacement modems are refurbished/used equipment. The tech stated that the architecture is "ancient" and not scheduled to be replaced due to the cost. The tech suggested going with Comcast because that is what he uses at his home and I would be pleased with the lower latency and higher download speeds.
I switched to Comcast the same day (May 2nd) and have been pleased so far. I called Sprint Broadband today (May 7th) to cancel. The Sprint Broadband rep said the billing cycled today and my credit card would be charged anyway. I feel this is very unfair considering I've been a loyal Sprint Broadband customer for six years and have put up with their poor service for the past year.
Stay away from Sprint Broadband if you can!
Update: 6/27/07: After not getting anywhere with the Sprint "supervisor," In early May I filed a complaint with the BBB (who forwarded the complaint to their Kansas City office). I received an email message this morning from the Kansas City BBB that Sprint Broadband would refund the $39.95 and I should be receiving a check within 10 days.
Update: 7/6/07: Received the check and deposited it today!
Followup comments:  orlandvic
join:2001-03-13
Orland Park, IL
 ·Sprint Broadband D..
| SprintBroadband Direct Chicago Il. from aSears tower antenna I have had many outages in the past 6 months thinking its my equipment. The "Techs" are telling me they need to send a tech out to check the hardware. My contract has also ended years ago. To replace anything their will be a $99 charge for each device, modem or antenna or sign up for a year with a contract & they will replace every thing for free. For FREE Sound like a scam after reading others having the same problem with speeds slowing down and many outages. Its funny when things start working and speed up faster at night and or just after you contact the "TECHS" on the phone. When you tell them tests where done using the speed tests in Broadband Reports.com, they do their double talk back at you. Oh we cannot raise the upload speed at all. | |
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MadAtSprintBBD
@sprintbbd.net
| Had the same problem with billing... I am preparing to move to a different house...the area has a better, faster service for cheaper price then Sprint. So I called today to cancel and ask for them to credit my account back the money they charged, since they just charged my account today. No luck, they said that they would shut down my service but wouldn't credit the money back to my account. So now I'm going to be charged for a service that I'm not going to be using. When asked why, I was given an answer that "it's out policy".
So I told them that this information is not on the website, and there is no explanation that there is a "no refund" policy.
I have been a loyal user of this service for 7 years...and this is the treatment I get. I never once complained about the outages, and the slow connections that happened at anytime.
I'm done with Sprint Broadband...never again will I use this service nor will I recommend this service to anyone. | |
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