Review by xfer_rdy 
Posted: 1.9 years ago
member for 1.9 years, 14 visits, last login: 10 days ago
 Louisville,Boulder,CO
 Contract price not specified.
 "Good between 12:30AM and 6AM"
 "Service has very poor speed and is unreliable"
 "Service the worst ever in Denver/Boulder"
| Connection reliability:
Tech Support:
Services:
Value for money:
|
Service the worst ever in Denver/Boulder, has been slow, under 300kbs -- thats bits !! Since SBBD has started a consolidation of channels in the Denver market, the service is awful. Customer support is powerless to help.
I asked some questions of SBBD, I'll share some of the answers
Best guess on what SBBD is doing ?? Customer support says they don't know. Who knows there is no corporate message.
Will the service ever improve ? Customer support says they don't know, but we can send out a truck/technician again. -- The technician has already been here once, the problem is in the head end.
Is SSBD shutting down service in the Denver market ? Customer support says they don't know.
Is there a minimum level of service ? Yes, 512kbs (bits), but they cannot meet their minimum level of service for 8 weeks.
Can I ask a senior manager if I should get a new service ? Customer support says they don't know, they don't have the ability to get a manager/director to call me back.
I believe SBBD is deliberately driving customers away.
Followup comments:  ydoucare
join:2003-03-12
Rensselaer, IN
 ·Embarq
 ·Millenicom
·Sprint Mobile Broa..
1 edit | ... If I were you, i'd just switch over to Sprint Mobile Broadband (EVDO Rev. A), or a wired connection if available. Sprint has EVDO coverage in your area. Typical speeds are in the 800 kbps - 1.2 mbps range. In more populated areas where towers are fed with more bandwidth, people see over 2 mbps. | |
|  | sneumann55
join:2002-07-27
Yonkers, NY | Re: ... I Second That Idea, I am Totally Happy With The Sprint Card, Speed is great! | |
| | | xfer_rdy
join:2007-12-13
Louisville, CO
·Sprint Broadband D..
| Re: ...GO Sprint EVDO This is my Dad's SBBD account, I'm getting Sprint EVDO.
Just to let everyone know, SBBD has been down since December 25th. Today is the December 28th, and still no service. No one in support knows if/when it will be back.
Hopefully, after I get the EVDO service, my Dad will see the light. SBBD should pay him to be a customer !!! | |
| rayatrayg
join:2008-03-01
Fountain, CO
| RE... review of Sprint Broadband Direct My service in Colorado Springs has been horrible for the last three months. The technician has been here and the problem is Sprint's computers. He confirmed the high uplink packet loss that I see.
For the last two weeks uplink packet loss has been 36% to 95%. Uplink speed has been less than 8 kbps for the last four days.
Today I got an email from Sprint that the problem has been fixed. My testing today shows the packet loss was 71%, uplink speed peaked at 4 kbps, dropped to 1 kbps, then failed to complete the test.
Tech Support says that uplink speed is not guaranteed. My uplink speeds are not a concern. Sprint can only check packet loss from Sprint to my computer which is low. They are not concerned about the uplink packet loss.
Service was good for many years but has been getting worse for the last six months. Three months ago email became pretty much unusable. I cannot send any email with an attachment. One email to tech support I had to send at work because it wouldn't upload through SBBD.
I also believe SBBD is deliberately driving customers away.
ray@rayg.us | |
| | rayatrayg
join:2008-03-01
Fountain, CO
| Re: RE... review of Sprint Broadband Direct I finally had a technician visit and restore the quality of service for my SBBD connection. Upload speeds 46-165 kbps and download speeds 1600-3000 kbps. Packet loss is typically 1-3%. The packet loss is in the same Sprint Computer as previously. The technical Support Department doesn't have a clue on how to test or fix problem, they just do tweaks and declare the problem fixed.
rayatrayg | |
| | | |
| Forums » comments on review of Sprint Broadband Direct |
|
