Review by mooboynyc 
UPDATED: 80 days ago
member for 4.9 years, 41 visits, last login: 43 days ago
 Media,Delaware,PA
 $85 per month (12 month contract)
 about 7 days
 Verizon
 "Helpful and knowledgable phone tech support"
 "Business connection went down for FOUR days"
 "A former long-time Cyberonic customer now decidedly dissatisfied."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Data: Two accounts, home and business
Speed: 6.0/768 -- home connection degraded to 3.0/512
Price: Home line-shared DSL: $70/month + 5 IPs at $15/month; Busness dry copper line: $110/month (includes 5 IPs and taxes)
Equipment: Netopia 3347W (4 ethernet ports + wireless)
Connection: PPPoE (still can get additional static IPs)
Install Process:
Installation was rocky, but not Cyberonic's fault. They did their best to push the ILEC and CLEC to correct initial issues.
Significant notes:
Phone tech support is knowledgable and helpful. Emails to tech support usually went unanswered.
Having used Cyberonic for several years while living in NYC (on the MCI backbone then), and the network was incredibly stable. I chose them for both my home and business connections when I moved, a testament to their service at the time.
Things have changed.
DSL gives you some of the slowest of the "high speed" access around, and dealing with Cyberonic reselling Covad who is reselling Verizon copper means price mark-ups and repair delays. FiOS and cable give you much better speeds at lower prices.
The impetus for my recent change in service provider: my business line was down for FOUR days.
FOUR DAYS.
Though this was due to something that Verizon did to the line, Cyberonic was not proactive in getting the issue resolved. I'm paying business rates (i.e., arbitrarily inflated) for a dry copper line, and they do not have anyone monitoring my issue. Everything stalled until I called to ask for a status update and get someone to take action on resolving the problem. This may be acceptable for a residential connection, but not for a business.
To add insult to injury, they require 30 days notice for termination, so even though they get credit from Covad for period the line is unused, they pocket the difference.
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CYBERONIC INTERNET COMMUNICATIONS INC
