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Review by luckystreich 
UPDATED: 76 days ago
member for 4 years, 695 visits, last login: 17 days ago
 Farmington,Hartford,CT
 $50 per month (12 month contract)
 about 7 days
 Southern New England Telephone
 "Not AT&T. Independnet ISP. Price not tied to TELCO Package."
 "1 year contract. Price is competitive at basic tier, less comptetive as you go up."
 "An excellent choice for CT residents who want an independent DSL connection!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Started service 08/04/06 after 10 months with Comcast HSI / Digital Voice combo pkg. up to 1.5 mbps DL / up to 384 kbps UL.
DSL connection is STATIC IP, unlike AT&T's dynamic IP offering.
Price of service is not tied into any offerings with AT&T (the local telco.).
Netplex has been in business for 14 years. I don not work for, nor am I affiliate with the company but I just think the world of their service and staff. They are the largest independent DSL ISP in Connecticut and offer far more competitive pricing that other "indie ISPs" in the state.
A few tips for those who may have never subscribed to in independent DSL provider in CT: All of your internet traffic, e-mail goes your ISPs servers and not the phone company's. That should be a big relief to many. All customer service issues are handled by the ISP. You do need to have basic home phone service (at a minimum) to get service.
Update 09/08/09:
I was a Netplex DSL customer on their 1.5 / 384 tier from 08/2006 to 08/2008. I left for a year and returned as a customer in 08/2009 on the 3.0 / 512 tier. Pricing on the 1.5 tier is still competitive compared to ATT. Netplex charges $30 and AT&T is $25 per month. At 3.0 mbps Netplex is charging $50 vs. $30 from AT&T. Two things you have to remember are that Netplex is not PPoE and they offer a Static IP with their service. They are not reselling AT&T service, but merely leasing the lines.
Now if you depend on a bundled discount or want to take advantage of ATT WiFi in public places or use websites like ESPN360.com, using an Independent ISP like Netplex will not help you. They do not provide free anti-virus software. So if you are looking for added benefits - about the only tangible one is that they provide you with an online photo gallery with 1 GB of storage. However, Netplex has stood the test of time. They been in business for 14 years and you get very, very personal service whenever you have a problem.
Followup comments:  jhcody35
join:2005-01-10
North Haven, CT
| AT&T DSL You can have DSL from AT&T in connecticut at 24.95 for pro speed 3.0 meg with just a pots line. Pots line is about $ 14.53 a month plus tax. The Elite speed is 34.95 at 6.0 meg, still cheaper and faster than what you got. Shop around and call them. No special pakage prices. Your paying 24.00 for 1.5, you can get faster with AT&T and only have a POTS line. | |
| | luckystreich
join:2005-11-05
Hartford, CT
 ·NETPLEX
| Re: AT&T DSL not interested in AT&T. even though it seems like I'm getting less with Netplex, I feel that the value and customer experience makes it worth it. AT&T's "deals" without restriction as of late were forced on them by the FCC when they approved the Bell South merger in Dec. 2006. I'm very happy to support a local business, honestly and I am not disappointed at all. Frankly speaking, I would rather pay $45 to Comcast than pay anything to AT&T.
You are not comparing the 2 services on an even playing field. Look in the fine print of AT&T DSL's service offerings an see how much they charge for 1.5 or 3.0 with a static IP -- it's at least $20 more per month for the given prices you are quoting. Having the cheapest sticker price wasn't my only criteria for choosing an ISP. | |
| 
arth1
@matcotools.com
| Added value The offering from Netplex has added value compared to buying DSL from SBC/Yahoo/AT&T (or whatever they call themselves this year).
Some of the important differences are:
- With NTPLX, you have NO port blocking.
- With NTPLX, you get a 1500 MTU, not 1488 and fragmented packets which reduce speed.
- With NTPLX, you don't have to set up a "pinger" type program to keep the line open. It's always open and reachable from the outside, and doesn't auto-disconnect (to sell the same bandwidth to other customers).
- With NTPLX, you can run servers on your LAN without violating the ToS.
- With NTPLX, you get a CIR, i.e. a minimum speed. With DSL from the phone company, you get "up to" speeds. I'd much rather have 512-768 kbps upstream than 0-768 kbps ("up to" 768 kbps). | |
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