Review by norest 
UPDATED: 94 days ago
member for 94 days, 0 visits, last login: 94 days ago
 Quincy,Gadsden,FL
 $40 per month (4 month contract)
 TDS Metrocom
 "Value"
 "slow response to problems"
 "Good value in terms of money, very, very slow problem solving and attention to customer needs"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Attention to customer needs demands more than significant improvement.
Delays in addressing customer needs prompt frustration, anger and
resentment. When available actual DSL service is appropriate, the
issue nonetheless is having the service up and running. Had an open
ticket for a month, when they called stating it was fixed, the
problem was still present and the solution they offered was to open
another ticket, I believe I will be waiting for another month to
resolve the issue. Paying for 3mg receiving down=00037; up=00293. Not
sure if this is what you can call good customer service. Multiple attempts made to
prompt a more efficient and speedy response have failed.Contact with
customer service was paliative in nature. Unfortunately there is no affordable competitor in this area!
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