Review by (hidden by request)
Posted: 9.9 years ago
(review was emailed from domain wcom.com)
 Astoria,Queens,NY
 Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
My bout with Flashcom has been an ongoing horror.. I called for 768/384 service back in the middle of August. Along the way Flashcom got my old email address wrong and passed this along to Covad. When the non-existent email address bombed back the message you would have thought they would have called me to verify info or pass along my schduled dates for Bell Atlantic and Covad... THEY DID NOT. After much calling I finally rectified there mistake. I finally got my dates and fought to have them pushed up because after 1 and 1/2 months wait already they said I could have an appointment in another month..(BTW when I originally ordered the salesman promised no more then a month and a half) My dsl was finally installed mid October... At best my service was lousy... I ordered 768/384 and at best got 128/40.... I called to find out why to which they said we dont know why there's a problem... I sent them traceroutes on 3 different requested occasions and mid November they decided it was Exodus' fault and not theirs.... They told me if I waited until Jan when the switch to an AT&T backbone it would get better(3 different tech told me this) Then one time upon speaking with a tech manager he said this was not true and that maybe I just wasnt close enough to get good service...(I live in the heart of NYC and I am REAL close to a CO) Anyway I explained that if they adjusted my price plan I would stick with them till Jan to see what happened.... 3 days later my service went out and down for 2 WEEKS!!!!!! Of course everyone blamed everyone else and only I paid the price with lack of service.... When I spoke to the Bell Atlantic guy in the second week he said they had just received the work order notice "only a day ago." Anyway my service is finally back up a week now and it is is a little better(200/70) but its still not what I was promised, need and willing to pay for. Flashcom swears they are not to blame for my headaches and this may be true as far as Exodus, Bell Atlantic and Covad issues go but there is no excuse for the lack of support I have received. To every 1 time they have called me back I have had to make at least 20 calls to get them to do that 1 call back. Consideriung we are the customer I dont see why I should be paying for a 714 area code number only to be A)hung up on B)put on hold or C)told the person I am looking for is busy ---"Would you like their voicemail to leave a message"
I do give credit to Flashcom to agreeing to the fact that I have had to many problems to be charged any kind of exit fees but they would have been crazy if they thought I was going to pay it if they didnt agree.
Thanks for listening to my rant... I'll be moving on now,
B. Nolan
Followup comments: | Forums » comments on review of Flashcom |
|
Flashcom
