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Review by jameswade 
UPDATED: 2.1 years ago
member for 7.9 years, 1841 visits, last login: 1 days ago
 Atlanta,Fulton,GA
 $59 per month (12 month contract)
 about 4 days
 BellSouth
 "Used to be a good Internet service provider"
 "Still charging me even though I've written mail to stop their service"
 "Try BellSouth, they've improved while Speedfactory has gone downhill"
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Install Co-ordination:
Connection reliability:
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Just received another bill from these guys - they don't pay attention. I notified them via mail well over a month ago that I was leaving them. I moved to another ISP weeks ago and they're still billing me!
Stay away from Speedfactory!
Well I've used these guys for several years, but they've been getting steadily worse in the last year:
Reliability - Our home and business lines (in three separate locations) intermittently stop working. These problems used to be with BellSouth (they provide the Internet acces to Speedfactory), but now there are server and NIC problems within Speedfactory.
Support - The only way that we've received any sort of decent support is that we know someone that knows someone that works at Speedfactory. IF we get an answer when we call we have to deal with rude and/or clueless people. Finally Speedfactory marked our account as "Knowledgeable Users", but that doesn't help if the "support" person cannot access our account, as was the case this morning when the "support" person insisted on walking us through resetting our DSL transceivers and PCs. (To no avail)
It's been an hour and a half now since we discovered all of this wasn't working and still don't have a call back from them.
The support page on their web site always gives you the same "temporary (sic) down" error message. It's been this way as long as I can remember.
I've had to use my cell phone to get on line, but that doesn't help the business locations...
BellSouth is now offering naked DSL, we're moving to them - we will double our bandwidth and save around $40/per month.
After dealing with Covad and different Covad-based ISPs the four days to connect is amazing. This maybe isn't Covad's fault, but the fact that Bellsouth seems to put up delays for other service providers over Bellsouth's lines.
These guys are based in the Atlanta area and provide Internet access for our small business. One of our people does a lot of business with Speedfactory so it's a little easier for us to call someone if regular support isn't handling things well enough.
I am getting what I expect for bit rates, almost 3 Mbit down and 384 up. I don't use any supplied services like email addresses, usenet, etc. I wanted the highest speed that I could get for VPN. This account came with one static IP. Two months were free if you used your own DSL transceiver, one month free if they sent you one.
I received a SpeedStream DSL transceiver with directions for connecting it, but no directions with the transceiver for configuring the PC side of things. I called and was told that the directions were emailed to me . I had to get a different connection to the Internet, bring up the email and download an attachment called 'WinXP_PPPoE' that told me how to set up a connection to my PC.
I had no intentions of doing this since I have a wireless router. This would have been very confusing for a novice, I have quite a bit of experience, but I still didn't know what kind of connection I was going to get. It was PPPoE. It would be better to have more information packed with the DSL transceiver.
I had asked for some information from Speedfactory a few months ago, but just got back canned responses. If I didn't have other methods of getting in touch with these guys I would have dropped them from consideration after that.
They have taken good care of us with our business account and I expect that my home service will be fine too, but I feel better knowing that I have other ways to get support issues taken care of than Speedfactoy's regular support. It's still early yet, maybe my experiences so far are not the norm.
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Speed Factory
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