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Member review of Speed Factory


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Ad-hoc Speed Factory Forum

Reviews:
read 135 reviews (95 positive) (22 negative)
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Review by slick1ru23 See Profile
Posted: 1.6 years ago
member for 6.5 years, 15 visits, last login: 67 days ago


Marietta,Cobb,GA
$49 per month (12 month contract)
AT&T
"Constant Speed WHEN connected"
"Outages, non-existant communications, parent company financial woos, High Cost"
"AVOID"
Connection reliability:
Tech Support:
Services:
Value for money:

    I have had Speed Factory for 5+ years. They used to be a great company, but after being bought 2 years ago things seem to be heading south. The biggest example was a recent 4 day outage and the total lack of any communications from them or their parent company Next Phase during this crisis. As a resutl they have lost a significant number of their customers. Many of us trying to either cancel or get credit for this month, as promised by the parent company CEO have yet to find a way to communicate with the billing department. Emails are going unanswered. I have waited 2 days for a callback after leaving a message with an answering service. AVOID THEM AT ALL COST!

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