 Review by guitarzan 
UPDATED: 1.5 years ago
member for 4.2 years, 1463 visits, last login: 4 days ago
 Wapwallopen,Luzerne,PA
 $49 per month (12 month contract)
 about 10 days
 "Rock solid connection,Free speed upgrade"
 "none"
 "Great value for the money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I tried to get broadband since 12-01-2003 cable tv was available,high speed internet was not.I had just about given up on getting high speed anything.At the time i had dial up things looked hopeless through January and Feb. of this year (2004).In March i visited Epix's web site to check availability of Jackflash dsl.Didn't qualify at the time.Joy oh joy a week later i received a flier that Jackflash will soon be available. Immediatly called Epix and yes dsl was being pre-sold in my area.Needless to say i signed up and forgot about it.About 2 weeks later a UPS truck pulled up with the install kit.Hooked everything up had sync.I called Epix they verified that i was indeed ready to go.The dsl service originally was 640 down/160 up for a 12 month contract at a cost of $49.99 per month.It may have been a little costly considering the speeds posted from broad band users here for less money.The dsl is pppoe, dynamic ip, effecient speedstream 5200 modem in bridged mode used with a D-link router(not supplied by Epix).I do not remember the exact month but the service was upgraded to 1500/384 with no price increase.Tech support-the few times i have called was fast and helpful no long que hold times.On 10-18-2004 Monday night i lost my connection,Called tech support on 10-19-2004 Tuesday morning.The tech Agent and I did the basic trouble shooting and concluded that the modem was bad.I kinda knew that when i couldnt do a release/renew using the winipcfg,hung there forever I tried a computer with xp and a different nic same result and it reported a dhcp error.The Epix tech said the modem is bad,wrote out a ticket to have it replace by the next day.Lo and behold recieved modem today on 10-20-2004 Wednesday.Replaced modem all is well up and running.I decided to do a review to get rid of the review nag after installing new modem .I really hope more bandwidth speed is on the way.BTW cable internet is finally available in my area i only waited 11 months for it and what is offered cannot compete with my current speed and price to have cable tv and cable internet will cost around $130-140 per month with less speed .Thanks but no thanks I'll KEEP DSL .Rock solid connection,no down time ,maintaince of network is made known in advance usually done between midnight and 6am no problem there.Beats dial up by a couple of miles,could not ever use or go back to dial up ever again.If dsl ever goes down I can wait it out lol
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UP Date 08/25/2005
Epix DSL service,is still rock solid. I would recommend Epix Jackflash DSL to new customer's based upon my experience with Jackflash DSL..I had one modem replaced, after trouble shooting with a tech, who determined that the modem did indeed need replacement,which i recieved a new modem the next day.I would call that execellent customer service.Thanks Epix,I really appreciate that.!!
The DSL itself is trouble free, Knock on wood .Any scheduled network maintainc is emailed to the customer, a few days in advance, giving the time frame DSL will be down.From when my dsl went live, up to and including today.There were between 5 to 10 instances of getting this page cannot be displayed.During those times,I was unable to ping epix.net for 2-3 minutes, then it cleared up, which in my opinion is minor.The ping time of the 1500/384 package is lower than the original speed of 640/160.The 12 month term is now month to month at same price of $39.99. I'm very happy with the dsl service,tech support,billing, no problems to report on.I don't email much, When I do,There has not been any problems with email.
Now that i have become accustomed to the speed, I'm hoping faster speed will be available in the near future. 3-6 meg down,1meg up or faster would be sweet.Not that there is anything wrong with my current speed, it's just after being bitten by the broadband bug.One cannot have enough speed.  .My ratings of Jack flash will not be changed.
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Up Date 01-22-2007
There is not much to add to this update of Epix DSL. The service for me has been fantastic and rock solid. No major outages or issues, in fact from my last up date until now, the DSL service was out for less than 12 hours. Email from time to time, fails to login or authenticate, wait a couple of minutes, try again, it works. Which is really a non issue and is possibly the only nit pick, if so inclined, I could say about DSL service.
Service is still 1500/384 @ $39.99 per month. I like almost everyone else, would love to get a faster connection or more speed.
Since I purchased this DSL, until now I have made less than 10 calls to Customer Service or tech Support.
Tech support is on the ball, very helpful and knowledgeble. Customer Service Reps are first rate, up front and honest. No hidden fees, no double billing, no bullchit, very impressive.
I highly recommend the service, well, actually the broadband connection sells itself, once dial up users try it.
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