What is really strange is that Verizon is still willing to sell me DSL while there is no FIOS alternative near me. I live in a 40 year old neighborhood with buried services. Digging it up for FIOS is expensive. Somehow they have disconnected my DSL provider ( Rapid Systems ) while still offering to sell direct. Surely the FCC ought to have something to say about that.10/25/2014
it's own. Chat dialog with VZ.
LISA METS(15:59:41): OK tks
LISA METS(16:00:09): ADSL or wireless?
Christopher(16:00:44): We are offering DSL internet with Verizon standard services.
LISA METS(16:00:59): OK tks
Christopher(16:04:04): You're most welcome! Could you please share what are you looking with the Bright House's proposal?
LISA METS(16:06:39): Entry level of 10 Mbit data for now. Possibility of Static IP. they have lots of higher BW offerings for later.
Christopher(16:08:00): I understand. However, with Verizon you can secure with the Standard services and once FiOS is available at your location you would be able to Upgrade Verizon FiOS for FREE.
Christopher(16:12:05): Just to confirm, are we still connected?
LISA METS(16:14:12): I'm here they quoted $54 for 10 MB and staci Address for $10
Christopher(16:15:08): I see. Thank you for sharing this with me.
Christopher(16:15:08): The great thing about High Speed DSL is that it's a dedicated connection. Cable internet service is a connection you share with neighbors around you, thus your speed will fluctuate during peak hours. LISA METS(16:15:23): I lost my VZ page when I opened another window.
LISA METS(16:15:37): Can You remind me what the VZ offer was
Christopher(16:16:07): Not a problem, let me send you a Fresh link and you can log in to your account.
LISA METS(16:16:15): Have VZ and Netflix make up an arrangement now
Christopher(16:16:31): »
www.verizon.com/ForYourH ··· yVerizon New/ACSLogin.aspx?FlowRoute=ACCOUNTREVIEW
Please click on the above link and enter your "Verizon User ID and password" and click on "Continue" Christopher(16:18:11): Yes, however it is an ongoing offer with Verizon FiOS service which is limited to only some locations.
LISA METS(16:19:22): tks
Christopher(16:21:08): You're welcome! Were you able to log in to your account?
LISA METS(16:24:13): The service offering is described as 7.1 - 15MB. I am about 300 Ft from the CO and was previously offered 7 MB. Is it possible to be more specific on the BW or is it a matter controlled by the twisted pari? LISA METS(16:24:24): 3,00 Ft
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LISA METS(16:24:35): 3,000Ft
Christopher(16:25:50): There are a number of factors that influence speed, including the condition of your telephone line, the wiring inside your location, the amount of congestion on the Internet itself, and the speed of the web sites or servers that you connect to on the Internet. For all these reasons, the actual connection and throughput speeds of the service are not guaranteed. LISA METS(16:26:09): OK
Christopher(16:27:29): Would you like to add the High Speed Internet Enhanced online today?
LISA METS(16:27:51): not yet
LISA METS(16:28:12): thank for your time
Christopher(16:28:33): I hope you don't mind me asking, is there anything holding you back from placing your order online today?
LISA METS(16:28:50): checking wow
Christopher(16:29:51): Could you please clarify it for me? LISA METS(16:32:29): im still
LISA METS(16:32:34): here
Christopher(16:33:34): Thank you for confirming. Is there anything else that I can help you with before you place your order today?
Christopher(16:37:24): Lisa, are we still connected?
LISA METS(16:38:36): yes
Christopher(16:40:17): Okay, I hope you don't mind sharing with me with what are you doing right now?
LISA METS(16:42:39): still workin
Christopher(16:43:50): Thank you for confirming. Are you able to make the selection?
LISA METS(16:46:09): Ccan I ssave money by using my own modem?
Christopher(16:47:04): You would require a Westell Versalink 327W router which is compatible with Verizon DSL service.
LISA METS(16:47:44): But it is included in the quote of $33.26 LISA METS(16:48:15): 23.36 incremental cost Christopher(16:49:30): Just to confirm, are you referring to purchase it online from elsewhere?
LISA METS(16:50:01): it is on top of my existing 66.72/ mo phone bill
Christopher(16:50:56): Just to confirm, do you currently have a router?
LISA METS(16:51:16): Yes
Christopher(16:51:47): You have purchased it from Verizon, correct?
LISA METS(16:53:05): I have the old DSL modem from Rapid systems Tampa but will be using an Apple Time Capsule for the router functopm
Christopher(16:55:11): I would like to share that you can use only compatible modem for DSL service. You just have to
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purchase it once for a one time charge. It is not that your modem would not work. However, we would not be able to guarantee desired speeds if you keep your own modem.
LISA METS(16:57:14): OK do you have a price for the modem or is the rental included in the quote. I 'm sorry I get whis way when i juggle too many prices at once Christopher(16:57:59): There is no rental for the modem. You just have to purchase it once for $44.99 one time charge. LISA METS(16:58:24): tks
Christopher(16:59:30): You're welcome! Would you like to proceed further with the order?
LISA METS(17:04:10): Your patience should be rewarded. yes Christopher(17:04:35): Thank you for confirming. Let me assist you with this.
Christopher(17:06:56): Under Create your own bundle, please select "Verizon Freedom Essentials plan + High Speed Internet Enhanced plan and then click on Add to Cart. Christopher(17:08:11): Let me know once you have done that.
LISA METS(17:08:35): Why is the 205 channel opeion highlighted?
Christopher(17:09:06): Please uncheck the TV section and then select the phone and internet plan.
LISA METS(17:10:13): What part do i hit?
Christopher(17:11:02): Are you referring to unchecking the TV Section?
LISA METS(17:11:02): I deslected the TV
Christopher(17:11:42): Great! Now make your selection and click on Add to Cart, the bundle will be in the cart on the top right corner. Just click on Checkout button then. LISA METS(17:12:13): Now I don't understand the $54.99 price
Christopher(17:13:34): The bundle for Verizon Freedom Essentials plan + High Speed Internet Enhanced plan is for $54.99/mo. What difficulty are you facing in understanding the price?
LISA METS(17:16:37): The earlier didplay indicated 33.96 more Now i read $54.99
LISA METS(17:17:31): 33.26
Christopher(17:18:22): I would like to share that the bundle with Freedom Essentials plan + High Speed Internet Enhanced plan is for $54.99/mo. It would not be lesser then that. You must have checked it with the Flat Rate plan or the lower internet plan.
Christopher(17:19:52): Just to confirm, were you able to add the bundle to the card and click on Checkout?
LISA METS(17:20:58): OK I have been mistaken I will revisit this another day. Thank you for your perseverance. This concuddes our communication
LISA METS(17:21:11): concludes
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Christopher(17:21:36): So, you do not wish to add the Internet service online today?
LISA METS(17:21:44): correct
Christopher(17:22:10): What is holding you back? Christopher(17:26:45): Just to confirm, are we still connected?
Fri Oct 24 2014 18:22:23 GMT-0400 (EDT): Failed to establish connection to server. Please exit the window. Connection timed out, please close and reconnect. Welcome to Verizon Live Chat
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