 Review by Lou_n_Di 
member for 11.3 years, 2613 visits, last login: a few hours ago
updated 135 days ago
 06483
 $31 per month- (12 month contract)
 about 21 days Southern New England Telephone "Excellent installation Tech (Matt)" "Extremely poor phone Customer Service and Tech Support" "I would rate this service as VERY GOOD"
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Initial contact with SNET was on 12/28/00 with an Installation Date of 01/17/01.
Location- Seymour CT
Service- 384kbps-1.5mbps down/128kbps up (PPPoE)
latest Speed tests yields 658 / 110 --- I'm nearly 12,000 ft from the CO
Installation by an ASI Tech-
The Tech (Matt) was GREAT--he used the tests on this site to ensure the setup was working fine!!!!!
The only tweaks I've had to do was an increase in the MTU from 1452 to 1492 and the IP address change to eliminate stalls and freezes. The MTU change was done with assistance from this group--great bunch of folks!!!! The IP address change came from the information at the Tweaks page on this site. THIS IS A GREAT SITE!!!!!!
I would rate the SNET DSL as GOOD. I've experienced no service issues in the short time I've been with them.Their phone Customer Service / Techs Support, however, is extremely poor....they seem to lack the skills and knowledge to solve problems!!
Equipment:
WIN98se
Dell xps B800 256 MbRAM
Enternet 300 Ver 1.4 PPPoE software
Kingston 10/100 Ethernet card
Efficient 5260 ADSL Modem
04/11/02--
WOW---what a difference a year and a few months makes!!!!!
Same SETUP-some minor tweaks --- an uncapped line and an extended reach DSL modem(Efficient Speed Stream Model 5262) now routinely nets me 1260kbps down and 109 up.
I would rate the service, now, as excellent.
The SNET NEWS service is a major dissappointment with poor renention and incomplete postings--I now use EASYNEWS for my USENET needs. EMAIL service has been excellent with only several server issues over the past (13) months
Service is now listed, by SNET, as 1.5mbps down/128kbps up (PPPoE)--there's no limit on the low end of the download speed!!!!
11/11/02--
Still moving along VERY well--
Email service is a bit frumpy at times over that past 8 weeks-I'm still an SNET.NET account. No change to YAHOO yet
11/08/03---
Made the "change" to a YAHOO account a while ago---same great service...UPLOAD speeds have increased, with the ISP equipment upgrades made in late September, from an average of 112 to over 210kbps...same great DOWNLOAD speed of just under 1300.
12/23/04---
No issues---service has been GREAT--- No email issues, no service interuptions, no speed issues...the latest hardware changes have netted a big improvement in UPLOAD speeds which now average 315kbps--same great download speed of just under 1300. Even got a price break to $31.95/month
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