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Review by FLECOM See Profile

  • Location: Miami,Miami-Dade,FL
  • Cost: $49 per month (12 month contract)
  • Install: about 3 days
  • Telco party BellSouth
Bad "BS Cancellation fees"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

UPDATE: The Cancellation

So I decided to move away from DSL (1.5mbits wasn't cutting it anymore and they could not do bridged connections anymore) I had voice and data with DSLi and when I canceled they charged me a "cancellation" fee even though I was under no contract or anything (had had their service for many YEARS) totally BS charge, wont be using their services or recommending them anymore

everything below is very very old...

History:

HellSouth cut off my DSL line for an AUP violation on tuesday Thanksgiving weekend... DSLi had me back up and running on Sunday, switch over was pretty easy and they gave me my IP address and all the other info right away.

The Order:

I ordered their standard ADSL package (since I am on a HellSouth RDSLAM did not really have a choice hehe) rated @ 1500/256kbps @ $49.99/month.

I placed the order via phone and the rest of it was done via email, thanks to my neighbor who let me hop on his wireless access point... I also moved my two phone lines (primary house line w/o dsl, and secondary line w/dsl) over to DSLi since I REALLY wanted to cut all ties with BellSouth, I really appreciated DSLi's ability to not only provide me with DSL but my local phone service, which came out cheaper than BS anyway, and gave me free calling to some areas that would ring up a pricy long distance bill on bellsouth... all in all, it went good.

The Equipment:

Dunno, saved myself the installation fee and used my trusty Alcatel SpeedTouch Pro, best modem ever IMO

The Connection:

While not as fast as BellSouth, I do get acceptable speeds of around 1400/200, best part is, NO PPPoE, STATIC IP!!! And their AUP does not out-law the running of servers at home, which is great becuase I run my personal website, my mail server, and various other things off of my DSL line and I very much like it that way

Overall:

I am very happy I finally moved over to DSLi, I only wish that maybe I could see slightly better speeds, or new packages offering more bandwith... also latency isnt so great sometimes, but usually I run just fine... Some people complain about their DNS servers, I havent really seen an issue with them, but I also have a nice list of backup DNS servers from other ISP's that don't restrict requests from inside their network so I have that covered.... Also a lot of reviews refer to their mail servers going down, honestly, I dont even know what my @DSLi.com email address is, since like I said before, I run my own mail server

Uptime has been great, as seen on the page that got my BellSouth DSL ax'ed here: »uptime.netcraft.com/up/graph/?ho···ecom.net (yes i know this is my server uptime, but you get the point...) or you can see my line stats here: »mrtg.flecom.net/IBM/ibm_1.html im hoping to add a latency/packet loss graph using RRDtool or whatever its called soon... have to get around to it you know

Only other comment I have is that this IS a small comany, which is not a bad thing, but don't expect somone to pick up the phone for tech-support @ 2AM or something... this is definately an ISP for people that can troubleshoot issues on their end, or at least I would recommend it, but really, you should be able to anyway on any ISP since everyone can have issues regardless of ISP...

member for 11.9 years, 812 visits, last login: 50 days ago
updated 2.3 years ago

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