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DSL EXTREME page on DSLReports
Six Month Rating

Reviews:
bullet 1352 reviews (961 good) (212 bad)
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Review by Chester2 See Profile

  • Location: Menlo Park,San Mateo,CA
  • Cost: $55 per month (12 month contract)
  • Install: about 6 days
  • Telco party SBC
Good "Super easy to set up."
Bad "Not as fast as my old cable modem."
Overall "NO LONGER Recommended!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Comcast Business..
I recently moved. Previously I had @home-->ATT cable internet service. I was very happy with my cable service but for some reason they don't offer it in my new city. There are so many DSL choices and just as many horror stories I wasn't sure who to choose. Thanks to DSLreports for helping me narrow the field to the point where I just had to pick one. I went with DSLextreme. Their web site is faily informative and you can get their rate plans without having to send them an email.

I put in my order online Thursday evening. I received an email and a phone call the next day. I was told I would receive my self-install kit the following week and that my service would be turned on a week from Sunday. On Monday I received a call that my service would be active on Friday. My self-install kit arrived on Tuesday, I was out of town and found it at my door on Wednesday. I plugged the modem and settings into my computer and I had a connection to the 'Net.

I upload a lot of updates to my web server so I bumped the upload speed and got the 1500/256 service. Speed tests show I get 1300/244 fairly consistantly. My connection has been up 100% of the time for the 2 months I have been using the service.

The DSL Extreme news server has the largest number of groups I have seen and they keep posts for quite a while before they expire. The service is severely throttled so don't expect to download a lot of binaries.

I like playing games online with my friends so I enjoy the static IP.

The modem was free with a 12 month contract and since I did the self-install I didn't have to pay anything except the monthly service charges.

I highly recommed DSL Extreme. I liked my old cable modem better as it downloaded faster and didn't require any contract, but if you are like me and need DSL give DSL Extreme a look.

UPDATE 8/16/2011:

After 9 years with DSLExtreme I've moved on. I've been paying $54.95 a month for 3000/512 service with 5 static IPs. For the most part the service has worked well but the support has gone down hill. Support calls now go to India. I need more speed and have been thinking of cable internet as I've got the fastest service that DSLExtreme can offer me. The final straw was that port 25 became blocked and my servers could not send any mail. There is a simple check box in the DSLExtreme website to unblock port 25 but any time I clicked it my DSL service immediately stopped. Calls to India restored my service after making me jump through hoops for several hours of testing. I never did get port 25 restored as they didn't know what I was talking about. I've updated my ratings of DSLExtreme and can no longer recommend them.

I now have Comcast Business Class 12000/2000 service. It is a little more expensive at $74.95 for service with 5 static IPs but it is 4 times faster. I'll write a new review on this service.

member for 13.5 years, 1225 visits, last login: 10 days ago
updated 2.5 years ago

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