Review by det427 
UPDATED: 85 days ago
member for 4.4 years, 1299 visits, last login: a few hours ago
 Santa Rosa,Sonoma,CA
 $62 per month (12 month contract)
 about 16 days
 AT&T
 "Great service and support!"
 "A little slow in getting upgraded to 6000 k/s service"
 "Great ISP!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I saw the link to DSL Extreme 6000 k/s web page in a Sonic.net newsgroup (my old ISP).
The price was only $2.00 extra ($59.95 plus the Federal Universal Service Fund charge) for 4 times the speed!
The thing that convinced me to change was the "Lifetime Price Freeze".
Sonic and SBC has a price leader for one year then reverts to a higher price.
I want the price to remain the same!
I ordered on Jan. 15 and was seamlessly transferred with an ISP Change Order on Jan. 31 with no downtime!
I just put in my new static ip and was surfing the net.
The only problem was getting upgraded to the 6000 k/s service (was transferred at my original 1500 k/s).
It took a couple of calls and emails to get it going.
I figured since this was a promotion period it was pretty hectic for DSL Extreme.
I might have fallen through the cracks. 
It took me three weeks to finally be upgraded.
The phone support varied from 15 - 45 minutes based on what time of day I called.
I learned about DSL Extreme having their own forum on BBR.
I learned how to use DSLX's forum to "instant message" (IM) support.
The forum is all I use now for support!
The support on DSLX's forum is excellent!
I did get upgraded to the 6000 k/s service a day earlier than what was on the Order Status Page.
I "IM"ed George, the GM of DSLX, to change my router profile from 1500 k/s to 6000k/s.
He changed it in less than 30 minutes!
Since I was at the 1500 k/s for three weeks I asked George if I could be prorated at the price of the 1500 k/s service.
He said no problem and was done in a matter of hours!
My speed is constant too!!
At Sonic my speed was all over the place (90 to 120 K/s)
Sonic thought the problem was at my end.
I just have one desktop computer, a SpeedStream 5360 DSL Bridge, and no router: nice and simple.
I did not know what the problem was until I came to DSLX.
I am on a Remote Terminal.
Toaster2K, a SBC tech, said when I transfer to a new ISP I get reprofiled and rerouted.
I found out that both the backbone provider, SBC and the ISP, DSLX, both have to profile me on their respective routers especially if I am on an RT.
Apparently, at the time, Sonic did not know to do this on their routers.
That is why my speed was all over the place.
Sonic has since corrected this.
DSLX already knew what to do.
My speed is rock solid at 5+ mbs down and ~520 k/s up!
I wanted to wait a few weeks to see if my speed would stay consistent before writing a review.
It has with no problems!
I would highly recommend DSLX to anyone and have done so myself!
Great job DSLX and thanks for solving my erratic speed problem!
det427
12-04-05
I downgraded my service to 1500/384 kbs dynamic connection a few months ago to save some money since I do not do a lot of downloading anymore.
It was a little slow for my taste.
I upgraded to 3000/512 kbs dynamic connection shortly after.
This throughput is just right for my habits.
DSLX had a problem with a Northern California router around a month ago.
On the first boot of the day my dsl bridge would not grab an IP.
I had to either reboot or do a command prompt to get a connection.
DSLX, through this forum, found out the problem in a timely manner.
I am thoroughly satisfied with the service and support.
I have recommended many people and will continue to do so.
Thanks, DSLX!
5-19-2006
I upgraded back to a static connection earlier this year. Sometimes the DHCP connection would take a while to connect. I guess I was spoiled to an instant connection! I was on the DHCP connection for less than a year. Since the price of a static connection was only a few dollars a part from the 3000 kbs to the 6000 kbs throughput I opted to go back to the 6000 kbs static connection I originally had. Just a few days ago, I upgraded my connection to the 6000/768 kbs static service. Thanks to a few outspoken DSLX forum members and DSLX's management listening to their customers the static price dropped $10.00 and the upload increased! Once again DSLX comes through again! Thanks DSLX!
6-23-2007
I was having trouble sending email through Outlook Express but could send it through web mail. I posted the problem on DSLX's Forum on a Sunday. I must have gotten "buried" under more important issues because I had to post a "what's up" a few days later. George, the GM, got involved and had it fixed it in a relatively short time. He stated it was probably the IP block wasn't properly configured in the mail server to relay mail. I appreciate the feedback. I also changed from a static ip to a dynamic ip via DHCP on a month to month basis with the same throughput (6016/768 kbs). I am trying to save a few dollars per month. So far, except for the recent Northern California outage, no problems. Thanks DSLX again!
1-04-2008
No problems, just chugging along! My only gripe is I wish AT&T would offer higher throughput to DSL Extreme. I found out I could get Uverse but with only a little higher upload it is not worth it since I get good customer support from DSLX!
5-02-2008
Still working great! AT&T Uverse has a 10 Mbps download now. I wish they would pass this along to DSLX!
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