Review by Devil 2 U 
UPDATED: 327 days ago
member for 5.4 years, 109 visits, last login: 131 days ago
 Los Angeles,Los Angeles,CA
 $21 per month (month by month)
 about 7 days
 SBC
 "LOW COST! Good speeds, reliable, THE BEST tech support EVAH!"
 "Billing dept. could be more on the ball"
 "One of the best ISPs out there and THE BEST DSL PROVIDER hands down."
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Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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Initial 2004 review:
I have been with DSL Extreme for two months.
The sales process was very easy. I called them just to get answers to a few questions and ended up doing the order in 5 minutes. Kit arrives in the mail the next week and I was live 7 business days after ordering.
Never had any outages while I was online.
Speeds are quite good... advertised as down- 384-1500 up- 128-384
I get... 1211 down/212 up. PPPoE service.
$26.95/month on a 1yr contract.. with taxes, it works out to $29/month.
Free modem, filters, cables....only a $13 s/h fee.
The free self install was a piece of cake.
Only had to contact Customer Service once. 9 minute hold time with a support person in SOCAL, not INDIA! They resolved my issed in just a few minutes....
I game A LOT, and I always get great ping time with this DSL service.
The fact that they have their own game servers is a nice touch, especially with 8ms pings! Here is a list of what they are currently hosting:
Game IP Port Players Map
Game IP Port Players Map
Battlefield 1942 Desert Combat 66.159.234.202 23000 0/40
Enemy Territory 66.159.203.114 27965 0/32
Hosted Counter Strike 1.6 66.159.234.195 27015
Medal of Honor: Spear Head 66.159.203.114 12205
Quake 3 66.159.203.114 27960
My speeds are quite adequate, but they have several faster tempting packages that you can always upgrade to with no penalty. You can opt for auto credit card billing, recieve an online montly statement, or get a paper bill in the mail each month at no extra charge.
Overall, I am a very happy customer.
UPDATE (6/3/08): Four years latter and I am still with them, on the same line. Problems have happened from time to time but their tech support is AWESOME! These folks are local, right here in SoCal and you can actually have an technical conversation with them. I am happy with my speeds and the latency is very low. I can ping game server located in Downtown LA as fast as 8ms! The only complaint I have with them is with their Billing and Accounting department. The few times I have had to of contacted them about an issue, they seemed to screw it up. I am on month-month plan now as I may be moving in the near future, but I only pay $4 more per month as compared to the contract price.
UPDATE (1/5/09): Back in July I moved my DSL Extreme service. The downtime while switching connection was exactly what they said it was going to be (5-7 days). After that I plugged in the exact same modem and router from my old place and bam, I was online! I was kinda shocked that nothing went wrong or that there were no problems with the internal phone wiring in the new place. But it all worked like clockwork and was a very good experience. 4.5 years with DSL Extreme and very happy!
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