Review by Chair 
UPDATED: 201 days ago
member for 7.6 years, 971 visits, last login: 55 days ago
 San Francisco,San Francisco,CA
 $36 per month (12 month contract)
 about 9 days
 SBC
 "Good quality service, esp when there are problems."
 "Can't have bad points if nothing comes around to start them."
 "If you aren't with DSLExtreme, you are missing out on a lot"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Lets see.. I ordered on the first, and was online on the 9th. Line was activated BEFORE I got my modem. And it was a 1 day shipping speed too. At first I had problems with only 220KB download, but the smart people at DSLExtreme got SBC to set me at my rated speeds after some calling and emailing. Nothing could be better  Well, other then their NGs failing to upload me all 1.9million headerfiles :P
Update:
I've been having problems with my phoneline and was basically getting disconnected at night almost constantly. dslx_tech stayed with me even through the constant "do another line test"! request. Then he got Tier 2 personel to help debug my line, and found out it was due to the old phone we had that was hardwired. After getting it removed, it was a matter of minutes when they called me back and said that I was back up to speed. I haven't seen 15 minute resolves in years. DSL Extreme is great for the price, in fact, a bit too great.
Another Update:
It finally works! All because of a broken splitter I used. They said they would call me at 6PM, and they called at 6:01PM. Not only that, they solved my problem in under 30 minutes. They bumped up my rate back to normal in a matter of minutes from their tech support too. If you aren't with DSLEXtreme, and you can get them, DO IT NOW! You wont regret it, honest to god. ^^
Update [2/26/2006]
Their service is still great. They are using DHCP IP allocation now, so you don't have to type in anything to get connected. I had a couple of minor errors which were fixed. I've been running in the clear for the last 6 months Good job DSLX
Update [9/17/2008]
Still a great service. I haven't had any downtime at all in the last 2 years, but I did experience a couple of hiccups where the internet would go out for a second. Only happened a couple of times. But recently, spot on maximum downloads.
Update [5/7/2009]
I upgraded my service after moving to a new place, now I'm at 6mbits down, and 768kbps up.
Only problem was that my service took 2 days longer to install because they forgot my apartment number.
Other than that, it was good service.
I haven't had any problems recently to talk about.
Overall, still good.
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