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Member review of DSL EXTREME


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read 1064 reviews (847 positive) (110 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$31 per month avg ($15 to $62)

Speed test results 3 year trend
Review by Defcon888 See Profile
UPDATED: 50 days ago
member for 5.2 years, 2560 visits, last login: 1 days ago


San Luis Obispo,San Luis Obispo,CA
$19 per month (12 month contract)
about 5 days
SBC
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·AT&T Yahoo
    ·AT&T DSL Service
    ·Pacific Bell - SBC


    Followup comments:
    view ALL 3 comments

    dslx_tech
    Premium,VIP
    join:2005-10-03
    Salt Lake City, UT

    Please send IM with account information

    I would like to take a look at your account. Can you please send me an IM with your account information.
    permalink · 2006-07-03 20:22:40 · Reply to this
    merd4ock

    join:2006-04-05

    Same Issues

    Funny, I had the exact same experience when I tried to switch from SBC/ATT to DSLE last week - sync-no-surf. Except, mine took 4 days to resolve, including a useless Telco dispatch to my house to check the lines... turned out to be a problem at the DCO (they never turned up my number even though they claimed they did!). I can't blame DSLE for the problem as it was strictly an ATT issue, but since they are now acting as the middle man, they should have been able to force the resolution with ATT before the Telco dispatch.

    DSLE was very helpful, but hard to get a hold of. It finally took an IM to the online tech at BBR to get the issues resolved (Thanks Aldo!!). Once you are able to contact someone, DSLE really does put in a lot of effort to resolve your problems and make sure you are happy with the results.

    My current speeds are the same as I had with SBC ~ 1236 down/316up, however my pings to yahoo also seem slow ~ avg. 41ms as compared to SBC 13ms.

    DSLE service is much much much better than talking to "Mike" in India reading from a script.
    permalink · 2006-07-05 12:51:07 · Print · Reply to this

    en102
    Canadian, eh?

    join:2001-01-26
    Valencia, CA
    ·RoadRunner Cable
    ·DSL EXTREME
    ·DSL EXTREME

    Re: Same Issues

    I wouldn't consider ~30 to 40 ms horrible. +120 ms is poor.

    F:\Documents and Settings\Administrator>tracert www.yahoo.com

    Tracing route to www.yahoo.akadns.net [66.94.230.45]
    over a maximum of 30 hops:

    1 16 ms 2 ms 2 ms CANADA-JG92XHNB [192.168.254.9]
    2 3 ms 2 ms 3 ms 192.168.254.11
    3 12 ms 13 ms 12 ms netblock-68-183-72-1.dslextreme.com [68.183.72.1]
    4 13 ms 12 ms 12 ms LAX1.CR1.Gig11-0-20.dslextreme.com [66.51.203.1]
    5 19 ms 142 ms 12 ms exchange-cust1.lax.equinix.net [206.223.123.16]
    6 47 ms 26 ms 27 ms ge-0-0-4.p819.pat1.pao.yahoo.com [216.115.98.9]
    7 26 ms 26 ms 26 ms ge-4-0-0-p440.msr1.scd.yahoo.com [216.115.106.201]
    8 32 ms 29 ms 26 ms ten-2-3-bas2.scd.yahoo.com [66.218.82.223]
    9 26 ms 26 ms 27 ms p14.www.scd.yahoo.com [66.94.230.45]

    Trace complete.
    permalink · 2006-07-05 16:25:25 · Print · Reply to this
    Forums » comments on review of DSL EXTREME






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