Review by k7aab 
UPDATED: 48 days ago
member for 7.3 years, 107 visits, last login: 17 days ago
 Granite City,Madison,IL
 $30 per month (12 month contract)
 about 21 days
 "Great Customer Service, short hold times. ... 7/3/08 Not Anymore !!"
 "AT&T has no idea what they are doing ... well most of them"
 "Run away!!"
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(ratings well below consensus)
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I purchased a new house several weeks ago and I ordered phone service through AT&T and DSL through DSL Extreme. DSL Extreme reps were great to work with and they were no problem for me, AT&T however was a nightmare. It started out that in processing my order AT&T had changed my street address, so it took a week for them to come out again, after the phone was working I needed to reschedule the dsl part of the deal, I call DSL Extreme and they started a new install ticket. A week later AT&T sends out an inside wire tech(?) and we both pretty much dont understand why he was sent as the equipment still hasnt been installed at the CO. The AT&T inside tech makes a call and an hour after he leaves "poof" no dial tone on my phone for a week either. I make my calls to DSL Extreme and AT&T. AT&T sends out the correct tech (outside line), and he says "oh man this is messed up", turns out that the equipment was hooked up on somebody elses phone number... I am greatful that there is somebody at AT&T that knows what he is doing. And AT&T customer service M-F 9-5 ... whats up with that? I give DSL extreme all 5's as they did what they were supposed to do. If I could rate AT&T here I would give them all 1's.
Well after my year was up with DSL Extreme they have shown themselves as the shmucks they are. Rude tech support, Frequent disconnects, poor signal. They state I am too far away from the CO and have turned my 1.5Mbps connection down to 650kbps!! They threaten you with the $35 an hour charge for sending a tech out to deal with their problem, and I am still having disconnect issues no it's not inside wiring as I have a dedicated line to the box outside and no inside wiring).
I was happy with them for a year .. not anymore. The also raise your rates on you after the first year. And watch it because they don't send you an account update notice until AFTER they hit your bank account with a month to month fee (about 3x what you were paying).
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DSL EXTREME
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Re: What Speed?