Review by Test99 
UPDATED: 264 days ago
member for 5.3 years, 3073 visits, last login: a few hours ago
 Los Gatos,Santa Clara,CA
 $31 per month
 about 7 days
 Verizon
 "Senior technical support is superb."
 "After the initial contract period, the month-to-month price is higher."
 "Reliable service with multiple IP addresses."
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(ratings match consensus)
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There have been no known service interruptions in the year I have had DSLExtreme broadband.
I occasionally trade video files with customers, so the ten 25-megabyte web/FTP sites are much too small to be useful. I have to maintain a 250-megabyte site with another provider. The limit on the size of email attachments (10 megabytes, I think) has occasionally caused real inconvenience.
Converting to dry loop DSL was a miserable experience. See this thread for details: »Northern California Verizon Dry Loop . But that was the fault of the ILEC, not DSLExtreme.
At the end of the initial contract period, other ISPs I have used let me continue on a month-to-month basis for the same monthly rate. DSLExtreme requires either a new one-year commitment or charges a higher month-to-month rate. I will probably move within the next year, so a new one-year contract is not an option. The rate increase after one year does not seem reasonable. I compensated by downgrading to a lower speed.
Customer support is conscientious about resolving problems. First-line technical support is usually OK. Support by senior staff is superb. Support through the DSLExtreme BBR forum is a model for the industry. It would be great if more companies provided this kind of support.
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