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Member review of DSL EXTREME


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Reviews:
read 1119 reviews (874 positive) (128 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$36 per month avg ($18 to $60)

Speed test results 3 year trend
Review by fareal See Profile
UPDATED: 1 year ago
member for 4.1 years, 615 visits, last login: 10 days ago


undisclosed location
$15 per month
Verizon
"Communication, Support"
"None"
"Recommended"
Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·VOIPo
    Presales info was always the best compared to other providers. Online chat normally answered my questions clearly and I did not have to use a telephone.

    I ordered dry loop DSL service. I am in a Verizon area. From order date until the time Verizon arrived at my home to connect the wire was 13 days. Seven days after that was my activation date. I was not receiving a signal from the CO on my activation date so I contacted DSL Extreme support. They were very easy to deal with and understood that a trouble ticket needed to be opened with Verizon. I did not get the expected resistance from DSL Extreme given that I am using my own DSL modem. I thought they would insist that they send me one of their modems before they opened a ticket. DSL Extreme called me a number of times to update me regarding the trouble ticket. Verizon was out at my house promptly and the issue was corrected. I was online with DSL Extreme immediately. I am a happy customer and hope to remain this way.

    2008-10-22 - UPDATE

    Upgraded to 3000/768 service for $29 per month. This took less time to process than I thought it would. I ordered on 10/10. Activation date was on 10/17. I didn't realize the ordered had processed until 10/19. There was an issue with my downstream speed not increasing, although my line rate was showing the new 3000 rate. Support was able to resolve this within a couple of days. It is great that they actually call you back as promised.

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