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Member review of DSL EXTREME


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Reviews:
read 1063 reviews (846 positive) (110 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$31 per month avg ($15 to $62)

Speed test results 3 year trend
Review by News User See Profile
UPDATED: 15 days ago
member for 197 days, 25 visits, last login: 15 days ago


Los Angeles,Los Angeles,CA
$34 per month (12 month contract)
about 8 days
AT&T
"connection is fast and very rarely down"
"Recent "upgrades" have broken both mail and news service"
"avoid"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    As of late September 2008, after many years with them, I intend to cancel at the end of current contract.

    Reliability, speed and price are OK.

    If you have trouble with the line DSLExtreme is virtually no help in getting AT&T to repair or reinstall.

    The news provider is unreliable -- throws many random 502 errors particularly when getting new headers for heavy-traffic binary groups (you can't actually do it unattended).

    Recent "upgrade" of mail service broke my ability to send mail on 2 of my 3 computers.

    Followup comments:
    view ALL 2 comments

    Mmagee

    @sbcglobal.net

    billing

    I tried dslextreme they could not get it to work. After about 5 tries and them telling me I had to contact att and Beligan support I canceled. The problem is they still will charge you $250 even when it does not work
    permalink · 2008-09-30 16:22:29 · Reply to this

    In Los Angeles

    @santa-monica.org

    Service has gone down hill

    I too won't be renewing my contract with DSL Extreme -- I'd cancel my contract but their steep $250 cancelation fee which is more than my annual contract of $215 is keeping me from doing so. I think their cancellation fee should be illegal ** class action lawsuit anyone**?

    I moved apartments and it's a week past when they said they would have me reconnected -- and I'm still not connected. No one will give me an answer on when I'll be connected. I've been kept waiting on hold for hours... transferred around... disconnected... and even lied to by customer service reps. They used to be great but now this is a company to avoid like the plague.
    permalink · 2008-09-30 18:46:57 · Print · Reply to this
    Forums » comments on review of DSL EXTREME

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