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DSL EXTREME page on DSLReports
Six Month Rating

Reviews:
bullet 1354 reviews (961 good) (213 bad)
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Review by cbrain See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost: $43 per month (12 month contract)
  • Install: about 9 days
  • Telco party Verizon
Good "Flawless FiOS connection, DHCP, correct billing, price"
Bad "Don't seem to have any real clout with Verizon, no FiOS TV or bundles"
Overall "Easier to work with than Verizon - sorry I am forced to leave."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

--------------04-2011------------------

I was notified last month Verizon would no longer offer FiOS service through DSL Extreme. Transition went smoothly and I am eagerly awaiting my first new Verizon billing experience. FiOS is currently the best residential service regardless who you pay. I hope Verizon can do this simple task as well as DSL Extreme does. I'm putting Comcast's order department on speed dial as I finish this review. I hope Verizon reconsiders their decision to terminate this agent program.

»My 20 months with DSL Extreme

»Can I get 2 DHCP IP's as your page shows?

--------------11-2009--------------------

I had FiOS with Verizon from 3-2005 until 7-2009 when I switched to DSLExtreme. My service is flawless. They process electronic payments accurately and my speed is faster than Verizon for a few dollars more per month. Installation was completed without an on site visit. My only contact after install was 1 call to ask how I pay. It was handled well and they were already auto billing me. I didn't agree to this, but, it has been accurate, doesn't take my time or attention so I like it.

I originally placed an order with DSLExtreme in June because Verizon was unable to switch my account from PPPoE to DHCP. They handled the order well but after about 10 days informed me Verizon canceled my order because there was active FiOS at the same address. DSLExtreme knew from Verizon I had placed a disconnect for 7-31-2009 and explained they could start a new order after that date. A Verizon retention rep called me in mid July to convert my account to DHCP. Good start, but, after processing a disconnect she hit an unexpected billing problem from a 7 month earlier service change. I was suddenly disconnected and left without service. I called DSLExtreme, placed a new order and service was back up in just over a week, on DHCP.

I love FiOS, but, from placing my order to paying my bill, never felt I had any control over my account with Verizon. I was hoping DSLExtreme could better handle Verizon. During my install it began to feel like I simply added another layer of bureaucracy. DSLExtreme set up an installation date for a Verizon tech. No one showed or called. I couldn't get a solid answer until I called Verizon. Verizon never scheduled a tech because all equipment was in place. I relayed this info to DSLExtreme. They offered a discount because of all this. I told them I didn't want a discount, I wanted them to take control and get me solid answers. Everything was fixed in a few days and they did issue a credit. I wasn't really unhappy with the installation time, I just wished DSLExtreme had more control and better communication with Verizon.

»Review of Verizon FiOS by cbrain

member for 14.1 years, 4146 visits, last login: 1 days ago
updated 180 days ago

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