Review by phelandsl 
member for 106 days, 2 visits, last login: 104 days ago
lodged 106 days ago
 92371
 $32 per month- (12 month contract)
 Verizon "Custmer service/Tech support" "What customer service?"
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(ratings below consensus)
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I started DSL Extreme in the middle of 2010 with a dry loop. Everything worked great until Jan 6, 2012. I had no service. I called for 2 weeks, over 45 phone calls and at least 500 minutes on my cell phone. Finally the word that I got was that I had not ordered my DSL correctly in 2010. They stated that they did not know it was a dry loop so they did not inform Verizon in order to tag the lines. The CS rep told me flat out that I "did it incorrectly" (total bs). Verizon removed the lines for one of their customers. After finding this out, I was then told I would have to reorder service and start another contract. I wasn't happy with that but needed to get my service restored quickly. Ten days latter Verizon shows up unannounced (for the second time). Luckily I was home and they were able to install service as if I am their customer. Whoa! in fact I have become a VZ customer with a login, email and the works. Soon I will have a bill from VZ even though I ordered service from DSL Extreme. Try explaining that to their outsourced customer service. I was also notified that I would only be able to get 768k when 3 weeks ago I was getting 3Mb. This company is beyond lame. I would not, do not and will not recommend this company to anyone. I've tried many times to talk to a manager but they are always busy or in a meeting. If you need DSL look elsewhere.
Comments:
  dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:10
1 edit | DSL Extreme This certainly sounds like an unusual situation. I wouldn't say that you 'did it incorrectly' at all; it sounds like the representative taking the initial order may have mistakenly recorded it as a normal (non-dryloop) line while you cancelled the voice line with Verizon, and then some half a year later Verizon finally got around to physically disconnecting the phone line. If you'd care to IM me your information, I'll make sure to have a supervisor review the situation and get back to you on this.
Update: Sorry, I misread part of that; it took Verizon a full year and a half to disconnect the physical lines. Someone in your neighborhood recently requested another line with Verizon, and since their records showed your phone line as being completely disconnected, they just disconnected the lines from your house's circuit and moved them over to their new customer. I do see that a manager tried to reach you earlier and left a message; I'll have one get a hold of you now. | |
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