dslreports logo
site
spacer

spacer

spacer




how-to block ads



DSL EXTREME page on DSLReports
Six Month Rating

Reviews:
bullet 1356 reviews (963 good) (213 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by (hidden by request)

  • Location: Santa Ana,Orange,CA
  • Cost: $18 per month (12 month contract)
  • Telco party AT&T
Good "Met expectations"
Bad "Difficult and usurious cancellation policy"
Overall "They want you to pay for an additional 30 days upon cancellation"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)


Rip Off:
Upon cancellation of service, at the end of the contract, they claim they
have the right to collect another 30 Days of fees.
Since the service ended and the affiliated land land was disconnected and
the service was not used...the fee is simply a rip-off.
If I ever consider another DSL provider, It will not be from this usurious
organization.
Mike Guido

(review was emailed from domain gmail.com)
lodged 2.4 years ago

Comments:

dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:27

DSL Extreme

Please note that our Terms and Conditions (»www.dslextreme.com/termsconditions?i=1), section 11 "Termination by Subscriber", does show that you need to provide us with a 30-day written notice when you cancel your account. We are not charging you after your account is cancelled, but the cancellation does not take place until 30 days after you submit the request (unless you request a later date instead). I'm sorry there seems to be a disagreement regarding such; if you'd like, please feel free to send me a PM and I can have a billing supervisor contact you.