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DSL EXTREME page on DSLReports
Six Month Rating

Reviews:
bullet 1354 reviews (961 good) (213 bad)
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Review by pstar See Profile

  • Location: San Mateo,San Mateo,CA
  • Cost: $14 per month (12 month contract)
  • Install: about 5 days
  • Telco party AT&T
Good "Speed has been very good. Their modem and my TP-Link router was plug and play. NO configutration nessesary!"
Bad "None."
Overall "If they don't jack up my rates after the 12 month contract ends and speed and reliability remains as is, I've found a long term"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Well, it's been a year and now I received the reminder to re-up for another year at the "special rate". The rate for the same service is now $10 more/month!! I had read the rates stay relatively flat from other customers! The speed has been just OK but I dealt with it for the better price over ATT and Comcast. Now their bundled packages are as good or better than Dslextreme. I'm very dissaponted. GUess it's time to shop around again.

member for 3.7 years, 4 visits, last login: 14 days ago
updated 1.3 years ago

Comments:
25139889

join:2011-10-25
Toledo, OH

Lie Tax?

Are they still charging the Lie Tax? Better known as the USF that they claim AT&T charges them and that every other carrier charges?

dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:27

Re: Lie Tax?

I've never heard it called that before, but yes, SSR fee still applies. »What is "Supplier Surcharge Recovery Fee" (or »www.dslextreme.com/support/kb/su···recovery if you prefer)
25139889

join:2011-10-25
Toledo, OH

Re: Lie Tax?

Yes it's called a lie fee from DSLX cause you're the only company that still charges it and LIES about it. It's even been news on here before.

Instead of actually increasing your monthly charges you charge below the line and lie about it. No other DSL Provider charges these fees. Unless they're trying to make themselves better than others.

And yet you do not comment on the part about ATT requiring you to charge it- unlike others when you question them.

dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:27

DSL Extreme

Please do note that your price rate is based on an annual subscription. When your annual contract ends, your account is automatically converted to a monthly subscription (which does indeed have a higher price than the annual rate), unless you choose to renew for another annual contract. So, just remember to renew when your year is up.
pstar

join:2010-11-02
San Mateo, CA
Reviews:
·DSL EXTREME

Re: DSL Extreme

Please elaborate on when the account to can/should be renewed so it is not rolled into a monthly and additional fees are owed, e.g. at exactly 30 days, anytime before the aniverasry date of original order, etc. I don't want to be ding for not bring up to speed on the fine print. Thx.

dslx_steve
Premium,VIP
join:2011-03-24
Winnetka, CA
kudos:6

Re: DSL Extreme

You will get an emailed notification 30 days before your contract is about to expire. This should be plenty of time to submit your renewal request. I don't have the exact number of days you need to give notice, but it is plenty of time. If there is an issue, billing usually will work with you.

GD

@dslextreme.com

DSLExtreme beware

Although I submit the cancellation order 30 days prior to the contract expiration date, the DSLExtreme keep charging.
jamesbdavis

join:2012-06-16

DSL Extreme has no customer service

I have had DSL Extreme highest level service since 2009. My internet went dead about a month ago. It took over 10 days to get any response. 20 days to get a call from a real person, Daniel, who took responsibility, and called me twice a day with status.

But I still have no internet and even Daniel stopped calling. How can you sell people a product for which you provide no service?

I'm looking for an alternative.